Easytobook.com

Here there are 12 5 star reviews brief and undetailed and unspecific. There are 7 or so 1 star reviews detailed and lengthy.

There are no 2,3 or 4 star reviews. Strange that you would expect a mor even distribution if the reviews where genuine.

Now why is that ? Might it be that easytobook are terrible and that the 5 star reviws are all fake and paid for ?

I used Easytobook.com to book a room for my vacation in May 2015. The site was easy to use. I got the lowest rate from any internet booking company for the hotel that I wanted to stay at. I had no problems with the reservation nor at check in. Our room was an average room for this particular hotel, but that was ok. The only drawback to this company is that it is based in Europe and when I tried to call their toll free number to the site, it was always busy.

I would use this site again.

DO NOT USE THIS COMPANY EVER

i used Trivago to search for a one night stay at the Airport Hotel in Panama City. I was directed to EasytoBook.com as having the best price and availability for my stay.. Of course there was the usual "pressure" to book immediately as only a few rooms left,and guarantees ect.. The room was booked and confirmed in writing on line and paid. I have never used either Trivago or EasytoBook before, and after learning the next day that they unceremoniously cancelled my reservation with no explanation, i will never use them again.. The room rate is of course gone, and now i am left to scramble to find another room.

Do Not Use these people for your travel plans.. They did not even have the courtesy to answer my email inquiry as to what was the problem. Now i will probably have to do battle with them to get my money back, but i do not easily go away.

They have no idea on how to do their job and i hope this and the other reviews convince you to stay away.

I made reservations for July 11 and saved that page to my favorites. Well when the confirmation came it said it was booked for April 20th. I went and checked on my favorites and it still had July 11 on it.

The reservation was non-refundable and they would not admit to there mistake or try to contact the motel to change

Was booking through expedia then clicked on this website. The website said the the reservation was refundable but when I confirmed the reservation the dates were changed and it was not refundable. I tried the phone number listed on the email and it was not a working number. I called my creditcard company who found a working number but after a 3 way call first with a representative then a supervisor was told they couldn't help me. Charge still in dispute but today the creditcard company couldn't find a working phone number. I won't use this or Expedia again. I wish I had known this was not a reputable company.

Easytobook.com an OXYMORON to say the least….NIGHTMARE to say the most!

First off, I’m in the USA and the dates I plugged into their online booking system, for a 3 night hotel stay for late August , also USA, magically changed by one day SOONER on the arrival and departure dates upon completing the transaction! ….stupid me, expecting an “easytobook” transaction, I did not catch that until after I discovered it 2 days later from the print-out of the booking confirmation page I made at the time of the booking. But, I thought how hard can this be to fix…as per the “easytobook” contract there were NO CANCELLATION FEES of any kind and this was not a cancellation anyway, and, per the hotel, the dates, were doable…I just needed them slid ONE DAY FORWARD.

Booked on Thurs. night July 25th., and starting the following Sun. I began to attempt to rectify the above mentioned situation, therein is the genesis of my NIGHTMARE.

HERE’S WHAT HAPPENED in the FIFTEEN days after the erroneous booking (no fault of my own) on July 25th.

I spent approx. 6 hours of my time, 10 phone calls (both to EASYTOBOOK and the hotel) with like 14 attempts (all failed attempts with EASYTOBOOK) and 5 emails later and the situation has only been PARTIALLY corrected. Please READ ON to understand why only “PARTIALLY”.

SUNDAY, July 28th, 2013:

I confirmed I never got a booking confirmation email even though the website stated it had been sent AND I even used their “re-send” button several times to insure I would get at least one…NOTHING. So I emailed them Sunday, of which, the website states you have to wait up to 48 hours for a reply…OH, but wait, what if time is of the essence? Which it was, so, I attempted to call the customer service number…..crickets….I would let it ring 20, 30 40 times NO ONE ever picked up.

MONDAY, July 29th, 2013:

I started calling the hotel. The hotel had a record of the booking but stated that the booking company was EXPEDIA not this “EASYTOBOOK.COM, and that I would have to deal with them. So, I called EXPEDIA, they stated I would have to deal with EASYTOBOOK.COM. …that they, EXPEDIA, were simply the booking company…but aren’t they, too, making money off my transaction?

So I just went full circle…but wait TIME WAS OF THE ESSENCE because I was booking a hotel for a convention in 4 weeks and rooms were going up and going away.

So to cover myself, I booked, directly with the hotel, the 3rd and final day being needed so now all I would have to do with “EASYTOBOOK.COM” is simply “cancel” just ONE day (the first day) of the THREE day original booking, now how hard could that be….OMG, I was about to find out.

So I continued to try calling EASYTOBOOK.COM…crickets! I continued with emails asking for a “booking confirmation” and a change of dates request ( to cancel the one day of the three), ….any reply? …nada, zip, nunca, NOTHING!

TUESDAY, July 30th, 2013:

I called the hotel again, they stated they had NOT received a “fax” from EASYTOBOOK / EXPEDIA for ANYTHING on my behalf pertaining to changes. So, I tried calling the “EASYTOBOOK.COM” customer service number again……CRICKETS! …despite letting it ring dozens of times each time I tried.

WEDNESDAY, July 31st, 2013:

Called the hotel, they stated they STILL HAD NOT received a “fax” requesting the change of days for my reservation. So, I called EXPEDIA and pleaded my case and begged for help. The supervisor at EXPEDIA placed a call on my behalf to EASYTOBOOK.COM and VIOLA I got a customer service rep. Immediately. Gee, go figure, what has EXPEDIA got that I don’t in relation to EASYTOBOOK, oh I found out later THEY (Expedia) allegedly own EASYTOBOOK!

The lady at EASYTOBOOK assured me they had “faxed” the change request to the hotel. So, I called the hotel to verify. THE HOTEL STATED NO “FAX” HAD BEEN RECEIVED! Hmmm???? Someone is either misled or lying!

So now, I called the EASYTOBOOK.COM customer service number, AGAIN, and this time I let it ring about 80 times, LO AND BEHOLD, SOMEONE PICKED UP! This lady told me they were waiting to hear back from the hotel….I informed her the hotel had just assured me no “fax” had been received….going in circles again. I asked her why I should have to wait for this process to play out as “TIME IS OF THE ESSENCE” and it’s just an “EASYTOBOOK” dropping of ONE DAY of the THREE day reservation. She informed me that they needed permission from the hotel to drop that “one day”. HUH????? I paid EASYTOBOOK, they pay the hotel, plus don’t forget, they advertised NO CANCELLATION fees 72 hours or more out, I’m out THREE WEEKS and this is not a cancellation per se, so why do they need permission from the hotel??????

AND, it’s not like I was asking for a room date that was not available at the time, and that they were waiting for availability….just cancel the requested day, the end.

But NOOOOOO, what was really going on, folks, is that there are THREE LAYERS involved here that are dipping there greedy little hands into the process. This poorly ran, OVERSEAS company, EASYTOBOOK.COM, then EXPEDIA and then the hotel. Everybody wants their money and everybody points the finger at the other. NET RESULT, I got abused and fell threw the cracks.

But, I fault, EASYTOBOOK.COM 100%. My contract was with them, they are suppose to service me per their “terms and conditions” which have NO MENTION of them having to wait for the hotel (for anything) much less to notify them of such a simple request of dropping one day off a three day reservation. And they proclaim a 48 hr. or less reply, NOT TRUE!

And, in reality, the 2 ladies I talked to at EASYTOBOOK told varying stories of what was allegedly really going on. AND both stated emails had, indeed, been sent to me….BUT, I CHECK MY EMAILS AT MY SERVER SITE…including the SPAM FILTER and VIRUS BLOCKER (at the server site)….NO EMAILS from them!

AMAZINGLY though, I asked the first lady I talked to at EASYTOBOOK.COM, on Weds., to email my now SEVEN DAY LATE “booking confirmation” right then and there….and VIOLA, it arrived instantly. HMMMMMMM?????

And, I still HAVE NOT received REPLY EMAILS (as mandated by their own terms) concerning my other three emails I sent earlier in the week requesting the previously mentioned changes.

FRIDAY, Aug. 9th, 2013, after two more phone calls, (1 on the 7th, one on the 9th), I finally got an email (dated July 31st) validating my cancelling the ONE of the THREE DAYS hotel booking.

TUESDAY, Sept. 10th, 2013, (FORTY-ONE DAYS after the cancellation), and one more email (with NO REPLY, I might add) and I STILL HAVE NOT RECEIVED MY REFUND for the cancelled day even though I was told it takes 7-30 days to process and send the refund. So now, I’m letting my credit card company handle it. STAY AWAY FOLKS….EasyToBook.com is NOT EASY, it’s a RIP-OFF!

BOTTOM LINE: Seems nothing adds up OR RATHER nothing is what it seems with this EASYTOBOOK.COM company. EASY TO BOOK? …LOL, yeah rrrrriiiight!!! I WILL NEVER USE THEM AGAIN…I don’t approve of their smoke-and-mirror tactics and I certainly can’t afford the time or aggravation.

We were a little uncertain of our dates but we made a hotel booking via Easytobook only because their site stated very clearly "free cancellation." This was explained throughout the booking process, repeatedly and explicitly, as meaning (quote) "You can change or cancel this deal free of charge up to 360 hours before your check-in date." Even the emailed confirmation repeated the "flexible deal, free cancellation" claim and quoted again the exact date by which free cancellation could be made. However, and only after completing the booking process, on scrolling down the confirmation a completely different statement appeared showing that in fact a 20% cancellation fee applied immediately (the % increasing the nearer to the check-in date). A long and expensive telephone call to Easytobook resulted only in an impatient representative loudly reading out the surprise 20% rule (as if we could not read) and failing to apologise or explain the contradiction. Email exchanges with Easytobook "customer care" after this have given completely confusing responses. The latest message is that a cancellation charge does after all apply. Easytobook has still not yielded an explanation or apology (though they say matter is now being "investigated") for the incorrect and contradictory claims. We were badly misled. We shall not use Easytobook again.

I was taken to this website using Ryan air. Ryan Air promotes this company easytobook.com that they have free hotel cancellations which was comforting to know due to the fact that flights are unpredictable. They get you when you can book a hotel but not a flight to the destination, the flight was "full". I tried to cancel my hotel reservations with NH Obradoiro literally minutes after I made them and finding out the flight was full, by contacting the company and the hotel that I made reservations with without getting charged. The hotel NH Obradoiro had no issues but informed me that I had to go through the website, but easytobook.com denied the request to cancel the reservations and still charged me as if I stayed in the hotel. The reason that they said it could not be cancelled was because it was a prepaid room. I really feel cheated out of almost $300.00 for nothing when it wasn't like I waited days after I made the reservations to cancel them for someone else to possibly reserve the room and actually physically stay. So they are easytobook alright and easy to just take your money. Look somewhere else to book like expedia or orbitz where customer service makes more sense and they look out for the best interest of the customer. I made the mistake of veering off to a different company.

Their website completely messed up my dates, it made a reservation for the wrong date and they have a horrible customer service that was not willing to do anything about it. So I booked 3 rooms and I lost the 3 reservations and had to book all over again.

Realy the most easy hotel portal I know. Very easy to book