Inghams www.inghams.co.uk

Totally disgusting customer service from Inghams. They cant be bothered to transfer us at a decent time to Geneva... so, for a 2pm flight, they want us to leave Saas Fee at 6:45 to arrive at the airport at 9:45. And due tonearly transfer, no shuttles run at this 4* hotel so asked to drag all our luggage on foot for more than 350m because they can't be bothered to meet the terms of our holiday. Zip engagement from the resort rep. Poor, poor, poor. Advise against using this company.

We arrived at Yllas on 28.11.21

The bedrooms in the cabin upstairs were not suitable and totally unusable all we have 2 young grandchildren 5 and 7 there was no way they could have gone up the stairs, my daughter could not go up there as she needed to be with the children and neither my husband or myself felt comfortable to go up and down them as they were very narrow and dangerous - so my husband ended up sleeping on the sofa for 3 nights ! not good for £6000

The cabins were ½ a hour walk to the hotel and by the time my husband and I had walked to the shop (there was no tea ,coffee, milk bread etc ) we were exhausted, luckily my daughter and grandchildren didn’t come as they were trying to get the snow suit sorted out. To then have to walk to the evening meal and back nearly killed me, I knew there was a walk but not such a long one along an unlit road in the snow.

The next morning we had snow mobiles booked but when we looked it was at 8.30 am (6.30 our time) and not at the hotel where we had to go for breakfast but near the shop – there was no way we could get to breakfast and then to the pick up point by 8.30 so we advised the reps that we would not be able to attend, they advised that we would not get a refund – this is not our fault it was a ridiculous time and although we were offered an alternative the reps said that it was too tight to fit both the snowmobiles and the husky/reindeer rides in, so we had to decline.

We had to get taxis to and from the hotel for our meals as there was no way I was walking that distance with two small children along a dark unlit road 4 times a day.

The husky/reindeer day started off nice, we did the reindeer ride first and then the huskies, it was so cold on the huskies it was unbearable, all we were given was a very thin blanket – my husband and I have both done the husky rides several times at other centres and we were given sheepskin rugs and thick blankets to put on. Luckily we took some heat packs and we were not too bad but when we went into the wooden hut to get warm there was no fire and a woman suffering from hypothermia, she was delirious – her husband was trying to look after her and her 3 boys with no assistance from the rep ( who came in and then left without offering any assistance). We tried to help as much as we could but then children were coming in screaming in pain as it was so cold – this was horrendous to see and again there was no rep – we gave out as many heat packs as we had but I do think that the rep should at least have been in there making sure everyone was ok - this was an awful thing to see

I had looked forward to this holiday for a long time and it cost us a small fortune, in my opinion the staff did not have enough training and we were the first visitors this year so they didn’t really seem to know what they were doing and the log cabin was not suitable for 6 people to safely sleep in.

Disgusting can’t get through then they have nonpolicey on Covid and tell you too take it up with your insurance no refund or any contact once they have got you…. Wouldn’t recommend anyone too use inghams and will be taking this matter further

AVOiID!!! NO COVID cover

Trust all reviews and do not book with Inghams. I wish I had read the reviews and trusted them. Had a week over new year at Meribel Chalet Les Grangettes. The information we received prior to travelling was ok, although the hand luggage dimensions was different when we arrived at the airport which did cause some issues but nothing major. However our issues started with our representative. ABSOLUTELY SHOCKING service - no replies to messages, replying days later, lack of information provided, rude, unprofessional - the list goes on. After complaining to Inghams their response is just 'well other guests don't agree'. Despite having evidence of the representatives lack of communication Inghams have no desire or inclination to retain a customer or resolve a grievance. I wouldn't book with them or recommend to anyone

Booked a ski holiday with Inghams, was impressed with Ski package deals available if booked before 1st December, when I went to book lift passes today was told they no longer did them, we have had no notification from the company that they would be withdrawing the offers. This may seem petty however ski packages/lift pass costs add considerably to the overall cost of a holiday and has often influenced my choice when picking a holiday. Inghams rep initially claimed it was now a Canadian policy but when I checked with other ski companies they are all still offering pre bookable lift passes. Really poor customer service

We booked an expensive holiday to Italy and were only told 2 weeks before that the pool would not be in operation. We were asked to go to a massively inferior pool or to stay at a massively inferior hotel (for the same money) in recompense. I asked for our monies to be returned as I would not have booked. This was refused. We were told we could look through the brochure and go on another holiday but at their normal prices. They would not give any discount although the beautiful lake view we had chosen and paid for was obscured by orange netting and it was very hot so we could not have the restful holiday planned. IT completely ruined the holiday and changed the holiday. I did complain to Inghams who were completely and utterly uninterested and did not care. They tried to prevent me speaking to a manager and we simply happy to keep the money we paid and not give the holiday we paid for. DO NOT USE INGHAMS UNDER ANY CIRCUMSTANCES

We booked a Mountain holiday in Austria at the 5* Kempinski through Inghams. They were so unhelpful with transfer information when we wanted to change to BA and neglected to mention we couldn't check in in advance on the Thomson charter. Paid for an aisle seat and ended up opposite each other as we couldn't sit together , Thomson's said it would leave a seat free which they would have trouble filling.

Got to Innsbruck and then waited at least an hour for several flights to arrive and the transfer was a joke. There was a problem at every resort we stopped in which caused delays while the Rep bit his nails and told us what a hard day he had. We were the last stop and it was clear no provision had been made to take us to our hotel. Finally we got there to find that the 'upgrade when available' as per the Ingham's brochure wasn't available, but the room was lovely anyway.

Kempinski was lovely and the staff couldn't do enough for us, food was great.

We then had to phone our Rep to understand collection details at the end of our holiday, these were left at reception for us. We were outside 20 minutes early but when we got to Kitzbuhel it transpired the airport coach had left without us. We were called stragglers and asked if we had arrived late. We were then driven at some speed to catch the coach and when we did get on people had to move so we could sit together.

Speaking to the man beside me he had similar experiences with the airport transfers.

I have never left a review before but when I wrote to Ingham's (another first) I was told it was 'unfortunate' and they countered my comments with the Rep views. Implication was that I had fabricated my version!!

They told me they would consider separate transfers for future Kempinski guests so they would benefit from our unfortunate experience.

Make sure you read the small print and book with Thomson's!!!!!

We have just returned from a holiday in Austria arranged by Inghams. It was a single week's family holiday which we all needed. But when we arrived at the hotel our room was a full two corridors away from our daughter's. The hotel Q! Resort & Spa - couldn't have cared less and did absolutely nothing to sort the situation out. They did say Inghams knew when they booked the hotel that they wouldn't be able to give us adjoining rooms.

I asked the Inghams rep to sort it out. She insisted on speaking to the hotel alone. They later told me that she told them that I wasn't bothered about moving room and not to bother with the situation because I wouldn't be upset. They were therefore surprised when I explained my distress at the end of the holiday.

Both companies may be lying, but I wouldn't put my precious holiday in the hands of Inghams - or Q! Resort & Spa in Kitzbuhel. One or both of these companies were dishonest.

second time travelling with inghams not impressed wont be going again no wardrobe or drawer space in rooms booked trip to milan was dropped off where the tour stsrted and told to find our own way to alexandre manzone street to catch coach back no directions very hot day and a 84 year old husband not impressed

I used Inghams for a skiing holiday to Andorra in March. When we travelled we had a slight delay due to strikes by French Air Traffic Control so we're not too concerned. However, we managed to get in a very slow queue at Toulouse airport which delayed us considerably. When we eventually cleared immigration we were unable to locate our bags. We were now getting somewhat stressed which only increased when we discovered our Inghams transfer had left without us! Fortunately, a rep from another company assisted us, found our luggage and a place on another coach.

Our plane landed at 11:00 hours and it was 17:45 before we eventually arrived at our hotel.

The attitude of the Inghams rep was very unsatisfactory and we were made to feel like we were a nuisance and had held up other customers.

I have since complained to Inghams and have been met with same attitude! They don't appear to have a duty of care to their customers at all or have any appreciation what a horrible start to our holiday we had or the fact that we lost half a da

I would not recommend travelling with them again. This is the first package holiday I have booked in a number of years and I won't be rushing to book one again.