Jet2holidays - www.jet2holidays.com

This tour op are ok at getting people out but mess up horrifically.

They book your trip wrong, admit it but don’t resolve. They take months to investigate then just deny everything. Despicable is a compliment for them.

The accommodation is rat ingested, rude hoteliers and transfer company horrendous/

Would not use or recommend them best to take legal action as they are complete narcissists and never accept responsibility for their abysmal failing in ruining your trip.

Should be closed down

Be careful when travelling when pregnant. Jet2 did not allow us to board the plane even though we got through check in and no questions asked. At the boarding gate they asked for a fit note and we did manage to get one over the phone from the doctor but by then they already started to rush us out of the airport. Not even offering us alternatives like the wife stays behind and the rest of us go. They were too interested in getting us out of the airport and ruining our holiday that was planned for my 6 year old daughter who is autistic. Customer service and support is very poor.

Once they have your money they are not interested anymore

We had an extremely disappointing experience with the transport arrangements to our hotel - despite our holiday costing approximately 5K for two). When we raised issues with Jet 2 we had an extremely unsympathetic response in legalese which evidenced no desire on their part to retain what have been two loyal customers three years in a row. We will not be using their services again as they displayed so little concern for our discomfort and inconvenience.

The 1st and last time staying at a H10 Hotel (Playa Esmeralda) in addition to the 1st and last time booking a holiday with Jet2.

Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved.

This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money.

Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale.

There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café.

Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room.

Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”.

The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort.

The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as under-cooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell.

Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move.

This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE!

I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be un-contactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not.

Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.

Booked 2 apartments for our city break in Krakow. When we arrived, Jet2 had only booked one apartment! They expected our 21 year old daughter to sleep on a sofa!

2 hours of phone calls later, Jet2 told us to book alternative accommodation and send the receipt for reimbursement. So we did, which wasn't cheap for a same day booking.

Then we received a call a few hours later from Jet2 saying they now wouldn't pay for the new booking and would instead refund the cost of the original booking which they didn't actually provide!

So no goodwill or compensation for us losing the first day of our city break, or the stress of hearing we had nowhere to stay. And we're over £1000 out of pocket for the last minute alternative accommodation!

Absolutely appalling behaviour from Jet2. They'll be getting no more custom from me and I will be taking this further!!!!

Dropped off at wrong apartment. Bed linen only changed Mon and Thurs (sweaty bed). 1 towel for 6 and 8 showers respectively. 1 cockroach.

Cleaners did not always clean the room area or terrace, I never seen pool or area around it cleaned in 2 weeks,

Rep did not know when beds and towels were due changed, she though every 2 days,

With a little more oversight this could have been a lot better.

We stayed at the Qawra Palace hotel near Bugiba in Malta. We arrived and were checked into room 406 at teatime on 14th July for a seven night stay. We noted a number of stools/balcony tables outside rooms. There were some odd goings on with people knocking on doors at strange times and cleaners wearing protective clothing.

I had asked questions to various members of staff without getting much sense. On Sunday I spoke to reception and the duty manager came out to explain. The rooms were for English Language students who were isolating. None of them had covid symptoms. They were to be flown home this week. He offered to move our room. Given that this was Sunday and we had three nights left we couldn't see the benefit. I asked, as the students would all have been there when we arrived, why we were allocated a room on the same floor, especially given it was deemed unsafe by the government for their staff to come into contact with the students. He has no explanation but could speak to the manager who organised the bookings to explain. At this point I contacted jet2. Given that there was potentially a biohazard, our stay was completely mismanaged by the hotel. Waste from the rooms was left outside in the corridor for example.

On Sunday night and Monday night we were woken at 4am in the morning with staff knocking on doors and talking loudly. On both occasions we asked for quiet to sleep. This matter was reported to the hotel reception on Tuesday morning and there was no noise Tuesday night/wednesday morning.

This hotel is listed as 4 stars. In my opinion the total disregard for our safety, our welfare, our sleep and the quality of the food we received were two stars. Not a 2 star price though? Certainly not what we expected from Jet2.

The local wine served free was disgusting. You could buy local wine in the hotel with prices ranging from 8 euro to 14 euro. The Syrah (which said shiraz on the label?) and Cabernet Franc were passable as table wine, the others definitely weren't. If you asked for water you got a carafe of tap water which tasted weird. Bottle water was charged 1.70 euro (but free to staff and students). The fresh orange juice tasted like cordial and was insipid.

The local lager tasted very different served in bars adjacent to the hotel, though again you had to pay. We settled for drinking gin and tonic or lager shandy which was passable, everything else you paid for and generally was not 4 star other than the label on the bottle!

The fresh fruit was either water melon, gala melon or an apple. There was also a tinned fruit cocktail.

The food served was generally cold which is obviously fine for the buffet!

The Salad was lettuce, tomato or onion, with coleslaw, olives, and bean salad.

The quality in the restaurant was generally limited and/or poor.

The pool bar food was better quality but to be honest I only ate ham salad or tuna salad and chips. The only snacks were crisps or ice cream.

The coffee bar was not included. The spa was closed.

The staff were generally helpful though the rules for where you could sit to eat, how your food was served, even the tea machine (the coffee served in the restaurant definitely wasn't coffee).

EASY JET CANCELLED 2 FLIGHTS AND RECIEVED REFUNDS WITHIN 3 DAYS.JET2 CANCELLED FLIGHT ON 04/08/2021 AND SAID MONEY WOULD BE BACK IN BANK WITHIN 14 DAYS.IT IS NOW 28 DAYS WITH NO REFUND.IMPOSSIBLE TO SPEAK TO A HUMAN SO PUT IN A CLAIM ONLINE. THEY SAID IT WIULD TAKE UP TO 21 DAYS TO PROCESS.THEIR REFUND GAURANTEE IS NONSENSE. USE EASYJET IF YOU WANT TO BE ASSURED OF A SWIFT REFUND.

What lovely staff. On ground. In air. And

Behind phone.

Sorting issues, mainly IT, promptly and efficiently.

Long long wait on phone (4 hours) cut off, but they quickly called back.

Unlike tui about seats on planes all being the same, when then booking a certain row it transpired that row doesn't recline. I chose the back so as to not recline into someone's face. Bad back means I need the angle of seat changing.

Highly recommend jet2.

We used to use Tui or Thomson all the time but I have to be honest I would always look at Jet2 first now. I have lost count of the holidays we have had with them and sure their is the odd delay but overall I couldn't be happier. The standout for me is their response to Covid, they contacted us promptly for both of our holidays and refunded us promptly, no hassle at all unlike Villaplus who just dont even tell you your holiday is cancelled and dont refund on time or even within a reasonable time. I am so happy and confident as a result of this we have booked for next year. I genuinely hope they are still there or they will be sadly missed.