Jetline Travel

Awful customer service, rip off with hidden costs, use ‘don’t be rude’ if complaining. Not reliable and a scrambled together package. Also noted investigated and no longer part of ABTA.

This letter is about my stay at Norfolk Inn Paddington, 9/17-9/20/2023. I checked in on 9/17/2023 and asked for assistance with my luggage and the young man said he could not leave the front desk. I have rheumatoid Arthritis, so climbing 2 flights of stairs with my suitcase and handbag was very painful. We checked into 2

rooms. Please note that climbing the stairs, there is broken glass, carpet stinks, and very difficult to walk up. When I got to the rooms, I checked both. They were dirty beyond belief. The bed was broken in one, the toilet seat was broken in the

other. There was mold in the bathrooms. Jetline vacations sold this to me as 3star hotel, mind you it should be condemned. I immediately looked at my paperwork and found the number listed to call for emergencies. There was no

phone in either of the rooms and my phones didn’t work internationally. So, I went back down to the front desk. I shared with him how disappointed I was. He said that is all he had. I asked him if he could help me make a local call (keep in

mind he is on a cell phone watching something), he said they don’t have phones for guests to use. At this point, I went out and bought a sim card for $35pounds. I then called that number multiple times and no answer. So, we had to sleep in

that god awful rooms. Then next morning, after not sleeping all night. I finally called Jetline at the main number and was transferred to

Jazz. I shared everything with Jazz, including pictures. She said they would see what they could do. I spoke to her several times via email, and she was unresponsive after the first exchange. When I got back to the hotel. Karthik approached me and was upset that I had reached out to Jetline. He said he could change my room (only 1 of the 2). He could move me to

the 4th floor (the staircase to get there is about 18 inches wide). I asked him if he could help me with my luggage and he

said no. So, at that point, he changed my bed. Karthik smells so bad. Its as if he has not showered for days. He and

another gal brought a bed up. He admitted that he knew the bed was broken but they didn’t have any to change it out.

Also, they took the sheets off my bed and threw them on the floor. I thought they were going to use fresh sheets. They

didn’t, they used the dirty sheets from the dirty floor and put the back on. When I asked them, the girl said they would

go through and clean the room tomorrow and that’s the only time they would change sheets. So, I got dirty nasty sheets

to sleep on again.

When the next morning came, they didn’t do anything to the rooms. I had to go and ask for clean towels. Karthik

was at the front desk, and he told me know that they never said they would be doing a full clean.

My stay at this hotel made me cry every night. It was hard to breathe because of the mold and dirt. My son has

asthma, and this made it flare up. I am disappointed that after talking to the rep, he assured this was a good hotel. You as

a company are located in the same city and you have never verified the quality of this hotel. This entire experience has

been very disturbing, I asked many times to have my hotel changed and nobody acknowledged that. The employee

Karthik made me feel very unsafe. If something had happened, I had now way of contacting anyone as there was no

phones in the hotel. From a safety perspective, this was a horrible experience. I had the option of going with a

competitor of yours that offered a similar tour at a lesser price. I went with Jetline and paid good money. I do not feel

that I got what I paid for.

I WISH I had read these reviews before I booked with Jetline. I've traveled with various companies over 10 years and never required to put 50% down. Unfortunately, my travel partner will require surgery during the travel dates. Initially, was helpful telling me not once but probably 8 times, I should have gotten travel insurance (yes, I know this and typically do so, when offered through the travel company). He no longer seemed interested in helping as he said he would contact me in the next two days with spring dates for the same trip, however, he said we were required to pay the additional 50% to get this information. Who would pay almost $2,000 for unknown dates and no refunds or hold my deposit for another trip? He said if I paid for my own airfare, he would give me the hotels free. He also informed me HE would be going on vacation and no one else could help me during that time. Yes, I should have had travel insurance but also lost of weeks of valuable time because the individual calling to request the other 50% payment, had such a strong accent that we couldn't decipher what he was saying. We should be on a plane today, but instead I donated almost $1,000 to this company. Buyer beware.

Jetline Holidays, Misleading pricing, Advised hotel not available when on checking it was. Wanted to move us to a more expensive one. Began to smell a problem and advised them to cancel everything. They said not able to cancel as flights booked even though it was less than an hour since we had completed the transaction. Took credit card details and the subsequently tried to add an admin fee that had not been previously discussed. Promoted through Daily Mail & Mail Travel which surprised me as their tagline is “ a brand you know and trust”

Look a the many negative reviews on Trustpilot and other review sites before you even consider booking with them!

I recently had the pleasure of booking a holiday package with Travelodeal, and I must say it was an incredible experience from start to finish. The level of professionalism and attention to detail displayed by this UK-based travel agency is truly remarkable.

The holiday package I selected was well-curated and offered a wide range of activities and destinations to choose from. The booking process was seamless, thanks to their user-friendly website and knowledgeable customer support team. They guided me through every step, providing helpful suggestions and answering all my queries promptly.

During my trip, every aspect was carefully arranged, including flights, accommodation, and transfers. The accommodations were top-notch, exceeding my expectations, and the transfers were smooth and hassle-free. The itinerary was thoughtfully planned, allowing me to make the most of my time at each destination.

What impressed me the most was the exceptional customer service provided by Travelodeal. They were always available to assist me, whether it was rescheduling a tour or providing local recommendations. Their dedication to ensuring customer satisfaction is truly commendable.

Overall, my experience with Travelodeal was nothing short of extraordinary. They go above and beyond to make your travel dreams come true. If you're looking for a travel agency that offers incredible holiday packages and unparalleled customer service, I highly recommend Travelodeal. They will surely exceed your expectations and leave you with memories to cherish for a lifetime.

Booked an Egypt holiday for April and we had a good experience with Jetline Holidays. Good value for money and hotel looks amazing. The agent was knowledgeable and had lots of patience to give us the options. We would recommend to friends.

Booked Tenerife holiday for early summer and the process was very easy and quick. The agent found a couple of hotels we liked and the flights were decent timings. Compared to other agencies Jetline Holidays were pain free. Will use again and recommend.

Booked Holiday and paid £1364, due to covid the holidays were not happened.Now they issued a credit note for £732!

I lost £632!!!!

No explanation for that!

Update:

After seeing this review jetline contacted me and given another voucher worth from Rynair. Today,31st Jan, I have tried to book a holiday from them which cost £937 with voucher value of £952.32. Now they are asking me £400 !!!!!!!

Get away from them. They are looting customers like me ,My hardworking earning money they are taken !!!

I have all evidence in email !

Now £1364 is gone!!!!!!!

Please be very wary about booking with Jetline. Our cruise was cancelled 1st December 2021 and we requested a refund amounting to £3500. After numerous emails and phone calls over several months we threatened legal action. We were asked for our bank details and promised a refund in three monthly installments. The first month came and went - no money. They said there would be a further delay of 6 weeks. I wrote to them saying I would take legal action if the refund was not paid in the next 14 days. They did not bother to reply to this letter so I made a claim against them through the small claims court (this is quick and simple to do online). They responded by saying if I dropped the claim they would refund me in three monthly installments (where had I heard this before!!) and include the fees of £220 I paid to the claims court. I did not believe them so continued with my claim. Finally I have received the final installment. It has been VERY stressful and they need to improve their customer service. When they have the decency to respond to your emails they make excuses and promises they do not keep. I will never book with them again and can only pass on my experience to others to make them aware. It might seem like you are getting a good deal but is it worth the hassle if you need to complain or heaven forbid claim a refund.

Sent from my Galaxy

I recently booked a vacation through this company for a trip to an all inclusive resort which we were told that it was in Cancun, Mexico by the the reservation agent. The resort called the Luxury Bahia Principe Sian Ka'an is in Quintana Roo, which is almost 2 hours away from Cancun. The Beaches there is terrible, overcrowded, the water is full of rocks, there was an 1 hour wait for towels, you had to pay for any food or drinks there, we had to look for chairs, and the hotel shuttle Gulf cart service took about 15 to 20 minutes to get you to the beach. We left there after 10 minutes and went back to the resort. This was a last minute trip, if the agent would have told us that this resort was not in Cancun, we would not have stayed at this resort. We had to stay at the pools on this resort. If you're looking for a beautiful beach vacation, don't stay here at this resort.