Major Travel www.majortravel.co.uk

After hunting to book a holiday to Morocco at end of April for my client, I called Major Travel. The lady is very friendly and helpful. After I got an email for the quotation, she even followed up to me. I would recommend her service to my friends, and would use the Major Travel again next time.

It's taken Major Travel two weeks after asking them to change dates our planned holiday. 3 days before departure, finally came back and said no.

Leaving us in a terrible position!!!

Customer service is terrible. Please use someone else!!!

Booked our honeymoon through another company but Major Travel are the provider. Due to Covid19, my honeymoon was cancelled has it is prohibited to travel to the destinations we had booked. I was informed by the I would receive a refund if this was the case, but Major Travel have told them no. I have not cancelled this, I cannot or am I allowed to travel to the destinations. I am now £11,059 out of pocket that they are refusing to pay back at present. Bunch with no compassion at all. This is not my fault, and I paid in good faith that I would receive a refund if the restrictions were in place. Never, ever, ever use this company please.

Just appalling service! We are in lockdown due to covid19 and due to travel in less than 2 weeks to the USA who have closed borders to all but diplomats. Apparently, that and FCO advice are irrelevant and if I cancel our holiday, I forfeit 100% of our fee paid. I understand travel insurance and have it but they are saying that they won’t pay out. I’ve had enough of being ignored and fobbed off. They’re not cancelling my holiday even though my entire booking says ‘covid credit’ now and not ‘confirmed.’ They cannot give me an answer on anything, avoid direct questions when asked and just generally are not nice to deal with. They’ve not once even uttered the word ‘sorry’ for anything. A lot can be achieved with a little understanding and empathy. My grandparents are sobbing thinking their money is lost as I booked them on my booking for ease and nobody actually cares.

Florida holiday we were allocated a townhouse on arrival it was occupied, we should have been notified of a new address but the company had failed to do so, we were helped by the staff at the reception, but we could not get any response from this company while we were away! I believe the issue was that the agent we booked through had left the company and they hadn't picked up any emails correspondence of this booking

Do not use this company.

I booked an all inclusive cruise and the week before i was due to depart I received the travel documents from the cruise company which stated that we were travelling on a full board basis, I immediately contacted the travel agent to have this rectified and was reassured that the drinks package was included.

When we checked in we were told that we did not have the drinks package, I immediately phoned the travel agent but as it was a Sunday it was closed, even their emergency contact line was closed.

In the end I had to pay over $1415.68 to have the drinks included and despite having it in writing that this money would be refunded I have still not received anything.

The staff are rude, extremely unhelpful and very unprofessional.

Booked to go to Sharm el Sheikh, flights got cancelled due to Airline cancelling flights to Egypt. Major gave one alternative destination to Alcudia in Spain, was not allowed to cancel the holiday or hold back till a later date, was told that I had to accept there and then by the agent and no refund was available, poor and rude staff the many times I contacted them.

Finally got my travel documents for the alternative holiday after three phone calls and two weeks before the flight.

I checked through them all and checked my flights with Ryanair, lucky I did, Major travel had only booked two suitcases for the four passengers, we actually paid for an extra suitcase, a total of five suitcases in the original booking to Sharm! I am due to fly out in a weeks time but have no confidence that this will be a fault free holiday, each time I call to sort out the suitcase problem I am promised a call back that is never returned, I have been lead a merry dance by this company and told many lies by their agents on the phone, had extra costs added at every opportunity and I am sure my nightmare with them is far from over.

Do yourself a favour and use another company!

DO NOT USE THIS COMPANY!! Went to put a holiday through at £38p0, then increased to £89pp just as they got my card details. Then when i said wipe my details and left the conversation, had the cheek to call me back and said "never call this company again" - 3 times!!! Disgusting customer service and a complete FARCE. Be very very very careful! I am really worried now as they have my card details which i have had to cancel

I booked my holiday as it seemed very low price package ,but ended up paying more at the end. They are crafty people and as soon as the guy took my card detail ,he added £30 on the top to cover his administration charges and for aviation certificate..The story doesn't stop there,the day I booked my dad ended up in the hospital and after two days he had heart attack and we were supposed to fly 4 days after that. I requested that due to my dad being in the hospital and being old and my mum being unable to run around if the travel agency can offer me any option. But instead of that i was suggested to take travel insurance and claim through insurance .

I tried to speak to the manager of the company but he was avoiding taking calls. I told the manager that I was unable to take insurance as i became very busy with my dad. I wasn,t offered no refund nothing and finally i requested to cancel my travel .still upto today its been over 6 months i haven't received no cancellation confirmation. The manager of the major travel is giving incorrect information that is committing crime as you can't take insurance after the incident happened and claim. The travel agency made me so upset and stressed. I lost nearly £500. I would advise everyone please not to book through them , you rather pay someone extra but go to some professional people.I don't understand that this company still exists.

After reading few not so good Google reviews, decided to take a gamble and book for a family of 4 to Orlando in Summer. Booked on Wed afternoon and e-tickets were available Thursday morning. Double checked with airline to make sure we were booked in and this was confirmed. Could not have had a better price. Excellent service.