Novasol - www.novasol.com

I booked a rental home in Alicante. I wanted to change a date. No answer whatsowver, after multiple messages at my end. I do not recommend!

The worst company i've ever met! Cancelled our booking 1 week before it without any explanation and heard no more about them. They didn't answer anything, so Airbnb helped us to have fully refund.

Avoid Novasol from afar!

Absolute joke of an organisation. Claim to be a multinational conglomerate providing professionally managed property, when in fact the owner of the property lives upstairs, let’s his dog roam freely around the garden dumping everywhere, parties until 1am in the morning and then invites all of his friends round for a BBQ in what was supposed to be our garden (cheeky sod even used the wood we had gathered to fire his BBQ up).

We had to leave 2 days in to our stay and can’t get so much as an acknowledgement out of Novasol…a complete and utter sham, I’m not even sure they’re a real company.

Air bnb equally useless in helping us deal with this..

I have had an absolutely terrible experience with Novasol. I booked a home in Italy through Booking.com that was managed by Novasol. The advertisement said that the home was a 9-minute walk from the beach and under 20 minutes to other points of interest. When we received the final confirmation with the actual address we found out that the home was a 38 minute walk to the beach and 45 minutes to the other points of interest. I flagged this to them ahead of our trip hoping they’d provide a solution or a refund, neither of which they did. We were traveling with our 1 year old and couldn’t stay that far from the sea so we ended up booking another property and have contacted Novasol documenting all of the conversations we’ve had with them and showing the exact listing and the actual distances. They are refusing a refund and keep replying to me with a robotic answer saying we had to have raised this issue before our stay, which we did!

I DO NOT recommend using this company. There are so many better options out there. They are dishonest and their customer service is a disgrace. Do yourself a favor and save yourself the headache.

First of all, I would like to start with everything that happened the day of our arrival.

We were supposed to be accommodated in our pre-booked holiday home on 02.09.23 at 16:00. That day, at 14:04, when we were a few kilometers away from the house, we received an email that the holiday home CDP144 won't be available in the period mentioned above.

I have immediately called Novasol Support to find out what is happening. I've been told that the owner suddenly canceled our reservation and didn't state any reason. Novasol offered us an alternative holiday home but it was completely different from what we had booked originally. The house we reserved was in the style of a Robinson house (as we always go for houses that are not in villages or surrounded by other houses) on Peljesac with a private access to the beach and we also had other friends coming with us that had reserved house a few km from ours to spend the Holiday together.

The alternative that we were offered was nowhere near the type of house we booked. It was an apartment house with other families and it was very far from the sea. Due to this, we had to find a new house by ourselves on Korcula and completely change the plans of our holiday.

We had to spend more money to get to Korcula and we lost 1 day of Holiday.

Before that, we have also stopped by in the original house we booked to speak to the owner as a lady at your customer support told me that they don't know the reason for the cancellation but we can go and talk to the owner to find out.

The owner showed us proof that he had canceled our booking 2 months ago but Novasol never informed us about this. We even received an email at the end of August from You to state our time of arrival.

Together with the owner we called Novasol and asked for an explanation and also why people in your call centre blamed the owner when it was obviously your mistake. They had no explanation.

Novasol is not a reliable company to rent appartement and their client services are terrible!

In our case we booked the appartement in Spain ( September 2023) via booking.com, but the services are provided by Novasol - this company was not mentioned in the announcement. We would never rent the appartement via a company with such bad reputation (checked in google: their rating in average is 1 star out of 5!!!) that is actually confirmed by their services.

Novasol provides the amazing pictures of appartement that we rent on booking.com. However, they were far away from reality. Who is responsible for the situation when appartement is dirty, bed linens are not even ironed and towels are not proper, horrible smell, dust ect. ( appartement was not a cheap one!). Novasol doesn’t take this responsibility!!!! Is a client obliged to stay in such apartment and sleep in this bed? Novasol customer service supposes that “yes” and informed us about “no reimbursement” due to earlier departure. One week they considered our urgent request (we informed them immediately by phone, provided the pictures with the described situation). Nothing was proposed! We booked another appartement since it was impossible to spend our annual two weeks vacations in that one.

Thank you Novasol for our spoiled vacations! Never again!

I owed you never do with this company we went to Spain in June 2023 and ill deposit was not returned. We have tried contacting Novasel on several occasions. They do not respond to our messages emails and the owner of the Villa also ignores a request I told you never to book with this company we went to Spain in June 2023 and our deposit was not returned. We have tried contacting Novasel on several occasions. They do not respond to our messages. Emails and the owner of the Villa also ignores our request to return the deposit.

We recently booked on nova sole and received a confirmation email the following morning. We suddenly realized we had the system had booked for June instead of July. We immediately texted and called several times and were told that unfortunately the booking was within the two weeks so, our booking was nonrefundable. We complained several more emails and calls, but we’re told it was nothing to do. This is totally unacceptable as most, if not all airlines hotels, etc. offer at least a 24 hour concert cancellation policy. There was no offer of another option or another date. We were just told we lost that money.

We used Novasol to rent a flat in Cortina, Italy for one month. We flew from Canada on March 27 and after renting a car drove to this flat. The minute we turned into the "alley" along with an old car sitting there that I'm sure has not been running for some time. When we entered the property, we knew immediately that we were deceived. The "sofa" that was not shown on the photos, was an outside, metal slat two seater with a quilt over it. The rooms were very dark and cold ( the old radiators were not sufficient). My wife asked about the Wifi prior to booking and was informed that it was "Very Strong" ..... very strong was ONE BAR and to get this you had to stand in the doorway leading to the outside. One section was where there was an entrance to the lower basement level which was covered over with a thin sheet of plywood and was told not to walk on it, it was dangerous. There were many other problems, but the bottom line was that we did not stay one night. We ended up staying in Italy for a total of 5 nights and flew home at a loss of not only a Vacation but over $7,000.00 Canadian . Never to return to Italy again and would HIGHLY recommend that Nobody Ever uses NOVASOL when looking for a rental !!

We left Canada quite excited to be spending 30 in Italy. We rented a place In Cetona, Italy from March 28 to April 27. We rented this place based on the description and photo's supplied by NOVASOL travel. The minute that we turned into this property we knew that there were problems, we had to drive between these two cars, one that did not look like it has been running for some time. The "court" that it was supposed to be sitting on was nothing but a locked link fence with foot high grass and some garbage. Some of the description could be argued to be correct, like it did have Wifi, as long as you stood in the exterior doorway, you could get 1/2 bars, the photos were correct, but sure that some were cropped. They did not show the ?? sofa ?? which was an metal two seat exterior bench, cover with a blanket. It did have a TV ....24 inch and was placed on the opposite wall from the ? sofa ? about 15 feet down the wall ! The heat was supplied by two old radiator's which were on high when we were there, but although it was a nice warm sunny day, the interior of this pace was very cold. They had a piece of ? plywood ? over what had been an entrance to a basement, but was told that it was dangerous to walk on. The picture showing the entrance does not show the fist cement step which was crumbling, or the pictures showing how bright it was inside, but must have been taken with a great back light, because with all the lights on, the whole interior was very dark. There were still a number of other problems with this place, but the bottom line was that we walked out and drove away, and after trying to find somewhere else to stay, we decided to fly back home after only five night there, at a loss of not only our vacation, but OVER $5.000.00 as well. If you are travelling to Europe stay away from any property that is represented by NOVASOL !!!! They did offer us and initial refund of "FIVE PERCENT" ....talk about an insult !!! Please feel free to contact me for more information on NOVASOL or the problems we had .