Sunshine Holidays www.sunshine.co.uk

Customer service very rude

I asked for refund £50 they said they will re refund me to me credit card, obviously that was not true. That's the proof Woody trying to do.

Halifax has noticed your Halifax Cancer Research UK MasterCard ending 1730 was used online on 27-01-2023 13:24:00, at BudgetAir UK for £2787.99. This payment was declined. If this was you please reply YES, otherwise reply NO. There is no need to call us. Responding to this text is the quickest way to update your account.

Please be careful

Disgusting customer service, not even the MD replies to your emails

They messed up with Ryan air and cost me an extra 30 euros and i want it back

Update AVOID AVOID AVOID

Update. Second complaint of our booked holidays!

We are going on holidays the 9th May.

After fully paying for this 2 weeks ago,last night we were charged an extra £1014.50, taken straight from our account. We have spoken to several members of staff today having been on hold for over 2 hours at the cost of over 1.50 per minute, we were assured that someone from accounts would call back today, suprise suprise no one has.

Sunshine holidays are a bad joke, we have now spent over £300 trying to call them to ask why they have taken an extra 1000 pound from us and still no answer. If you are looking for sunshine AVOID using sunshine!!!!!!

I have been waiting over 10 days for confirmation that my hotel change request on their website (Travelling 6th May to Tunisia) has been actioned. I have sent emails, spent hours waiting on the phone, contacted them via facebook however no-one has contacted me other than today when I received an email stating that they will be in touch within 31 days. There customer service is non existant.

Booked a package holiday which was subsequently cancelled due to Govt advice against travel. I was only refunded price if hotel and not the flights. I have complained but just get passed from pillar to post and am still out of pocket as they say they’re not responsible. Disgraceful ... please don’t book with this company go with a reputable firm.

I booked my holiday with these clowns on a Thursday eve, for the next 48 hours I was eagerly awaiting my confirmation email as per the booking email they sent me which contained the following:-

"Thank you for your order with us, xxxxx xxxxxxx

We'll now check the availability of your requested order with your chosen airline and hotelier. Once confirmed, this will be booked on your behalf and you'll receive a Booking Confirmation Email within 48 hours of making your initial booking request. In most cases, bookings will be confirmed by email.

If it's no longer possible to confirm your requested booking, a member of our Online Team will contact you to discuss.!

Friday came and went, no email. Saturday, the same, so by now i'm getting nervous. Found out how to log into my online account they had created when I made the booking, navigated to my booking, status CANCELLED!!

No phone call, no email, no text, nothing, not a word.

To prove a response I lodged a complaint, 6 weeks later still no response.

The only saving grace was they didn't process the payment.

Don't waste your time with these losers, find your holiday online, print it out then take it to a high street agent to make the booking. At least that way you get instant confirmation your holiday is booked.

Due to fly in less than 48 hours.

Cannot contact them via telephone or on our messages account.

On hold again. Was caller 18 and in half hour moved to caller 49?

Totally unacceptable.

DO NOT "BOOK

They lure you into thinking you are making a live booking with them,when in fact you are just making an order or request for a potential holiday that may or may not be available for that price / those dates.

Calls costing 13p a min when you phone them and they want more money out of you to carry on with the booking

Another £475 they wanted from me

I just decided to cancel a waste of my time!!

Never again with this company. Take your money, no holiday to show for it.

Hello.

I booked Holiday in H.Top Cartago Nova and we are very dissapointed place is dirty stinks, not many sunbeds on swimming pool beds are very bad condition, we are both non smokers and we are in the parts where people smoking on balcony not only cigaretts but other staff, cleaners not cleaning room under the bed was empty packaging from sweets we are 4 days now and still there. People throwing cigaretts by the balcony. Its only one of three working electric socket. Bar staff is not friendly. Very noisy place, in room broken furniture, dirty blankets, inside wardrobe stinks like dump. We reguest to swap room and every day same story no rooms or person which can do it is not available. We would like finish our Holiday in this hotel asap. Is night are not relax is biggest mistake buying Holiday in this hotel, is my first Holiday since 15 years without Kids and i thought we will be enjoy but is nightmare.