Travel Center UK - www.travelcenteruk.co.uk

I am grateful to a customer service person, who helped me for booking, and seat reservations for both sides of flights.

**My rating of 4 star is only for that gentleman**

After reservation I tried to pay with help of that guy. He is a real gentleman. We were discussing on what’s up.

I wish I could mention his name.

He patiently helped me and replied to all my questions.

I am grateful to him and a big thank you.

We had problem for payment. My husband and my credit cards and debit cards didn’t gone through/accepted.

The price was fair comparing with other sale engine’s prices.

It was 5.30pm and was end of that gentleman’s working hours.

We agreed I make a payment through bank transfer next morning visiting my bank. Early morning I was in the bank. Money transfer has been done immediately.I received a confirmation email for receipt by that guy.

Around 1.30 pm, he called me and said, I’ve to pay £110 extra because prices were increased. I was furious.

I understood that the previous day - evening Travel Center UK’s website wasn’t upgraded, and I had payment problem which cost me £110 extra

I’ve travelled to LA for 27 times. Never had a minor problem for booking and payment.

Hopefully this will be the last time.

It's been a great experience with Reed Gomes at Travel Centre. He conducts professionalism, always so patient, friendly and approachable.

I will definitely deal with him again and recommend him to my friends without any hesitation.

I was looking for flight tickets for a family of four. Chad was very helpful and went to great lengths to find me something suitable and affordable and explained everything clearly. I had such a good experience Travel Centre and definitely recommend using their service.

I contacted The Travel Centre unsure about them .I contacted them and spoke with a lovely gentleman, he reassured of your company and led me through my booking journey with the utmost Trust I had in him. Myself and my family are frequent traveller's and I have already recommended them a to the Travel Centre again Thanks.

Answered all our questions - put together a complicated travel itinerary for us that worked really well. Lots of options. Highly recommended

We booked trip to New Orleans a weeks cruise, after this we spent mardi gras in New Orleans, then onto Memphis and then to Nashvile.

Whilst waiting to get through security at New Orleans we received a text from our transfer driver informing us he had marked us as no show and left. We had prepaid Travel Center for this transfer.  When we got through security we spoke to a Paramount rep (Travel Center/ Moresand group company)  She was waiting for guests from Paramount on the same tour as us. She told us to take a taxi and get a receipt and send to Travel Center for reimbursment. This we did. On arrival at our hotel we were told we had a Deluxe King room (which we booked) only to find they didnt have one and were putting us in a windowless queen room.

The hotels Travel Center put us in were quite a distance from downtown Memphis and Nashvile.

The hotel in Nashvile had no hot water the day we arrived or the following morning, so it was cold showers. Again we had paid for an airport transfer from our hotel in Nashvile, it didnt turn up. We ended up in an uber 45 minutes later

All this was booked direct with Travel Center whom we paid. We did not get our travel documents until less than 12 hours before we were due to leave for the airport. It was 17:20hrs the night before. Representative advised us we would get it 10 days prior to departure but we were still on the phone to them the night prior to leaving.

We have submitted our receipt and several emails to the representative as well as photographs of shower control handle lying on the bath and been advised she would pass it on to the relevant dept. One of her responses said they would get back to us within 24 hours but have ignored all correspondance. It seems they have your money and couldnt care less what service or lack of you get.

I would suggest getting everything in writing from them before parting with cash.

Agents were both brilliant in helping me book alternative flights and dates. Highly recommended.

Originally given a 5 star review and I kept getting pushed for a review and at the time we had just paid for the tickets so had no reason not to. Then it all started to go wrong. Basically what they do is take your money , give you a reservation reference number, which means nothing, then they try to find cheaper flights so they can make more money. My wife was flying alone with two kids to Australia so we were looking for the easiest flights , which we though we had booked. What we ended up with was not what we ordered and we were told it was Emirates that made the changes , after calling Emirates this was not true, as TravelcenterUK did not book the flights the price went up and we were told by TravelcentreUK and extra £800 was needed , which was ridiculous. So my wife ended up with a 10hr wait in Dubai , and an additional return flight via Singapore with no baby seat.

Sorry Agent , but you failed and I regret giving you the 5* in the first place.

PLEASE LOOK AT ALL THE REVIEWS BEFORE YOU BOOK , LOTS ARE FAKE reviews

My agent was first class, so pleasant

and patient, very helpful.

I am so looking forward to the holiday he helped

me organise. So far so good.

Terrible customer service - do not believe past reviews - never get back to you, 1 week before travel still not tickets etc - takes days for them to reply, some misinformation when booking on-line and you are not made 100% aware of the booking regulations. Be Aware - would not use them again