Haven Holidays, Presthaven Sands

Paid nearly £1.000 for a caravan which was filthy stains all over the carpet food stuck under the table and on wall and in the pans cobwebs everywhere and hairs in bed absolute disgrace especially with 2 children staying with us and all they said was sorry we will send a cleaner out again would not book here again

On arrival the caravan was not ready and a cleaner was just starting to clean, 15 minutes later it was done, we got inside to make a cup of tea and found the crockery was all dirty, after washing up we put the kettle on only to find it didnt work. the surfaces of the van were dirty when we wiped them over. We had booked for 7 people but there were only 4 pillows supplied, we phoned reception and they did bring a new kettle and pillows but no pillowcases. the blind in the bathroom didnt work, one of the beds collapsed on the first night and the carving knife and scissors were stored in the bottom cupboard, we didnt know until my 2 year old grandson came in the living room with the knife in his hand!

We have been there before but if i had known how run down and neglected the park and vans are i wouldnt have booked, needles to say i wont be visiting again!Overall a very disappointing holiday and time wasted having to do the cleaners job properly.

My family along with our doggy had great holidays in Haven Holiday Prestaven. Only thing I would recommend to improve is provide the WiFi signal to the residence. Otherwise, it's fabulous place to spend time with family.

We have just got back from a 4 night stay in a prestige 3 bed caravan and absolutley loved it! Perfect location near the entertainment,caravan was lovely,spacious and very clean.our 3 yr old twins and 13 yr old loved it,as so much to do on site.we will definatly be coming back next year,for a longer stay! Thankyou presthaven sands for a warm welcome and fab stay!! :-D

This was the first time I have been to the site l will not be going back I left after after 1 night.There could not even give me the caravan that I had booked.

went here last week ,first thing you have to do is book a platinum caravan,its quiet and quality of mobile alot better.there is a train alongside park its not too bad,the complex is big and loads to do,very clean and staff friendly.I WOULD RECOMMEND TO MY FRIENDS WITH PLATINUM MOBILE.WE FOUND 3 DAYS ENOUGH.WOULD GO BACK.POOLS ACTIVITYS GREAT,GOLF OVER PRICED.BEACH CLOSE BY AND IS BEAUTIFUL SPOTLESS.WENT TO QUAY WEST 3 TIMES ITS FAB,AND THE DOWN AT THE QUAYS IS LOVELY,BEACH BESIDE ASWELL.

CONS : KIDS ACTIVITYS NOT GREAT TIMES AND QUALITY NOT GREAT,THINK STAFF NEED A BIT MORE EXPERIENCE.YOU HAVE TO PAY FOR DONKEY RIDES THREE POUND PER CHILD AND ITS NOT LONG,ARIEL ADVENTURE THE WALKING IN AIR ON ROPES OVER PRICED 8 POUND.MENU COULD BE A BIT MORE ,BUT FOOD EXCELLENT.SHOULD LET YOU KNOW THE PRICES OF ACTIVITYS.NOTHING FREE.

Spent 5 days on the touring site. There was no mention in your brochure about the rail line running at the side of the site. They forgot to tell you how far it is to the main entertainments, there is a free bus in the day but you have to walk back at night.

There was no heating on in the showers all the 5 day we were there

There was no hocks or benches to hang your clothing or towel to keep them dry, also there is no soap hold or anything to use when having a shower

went to prestahven sands last week cararvanwas coveredin dog hairs inside and smelt ofdog it was awful

Great fun

The arcade staff are brilliant i met a guy called ginger and i showed him my magic and for the rest of the holiday me my friend and him just hung out

Campsite is absolutely rubbish considering all the money that been spent on it .There's no fun fair for little ones any more instead a climbing frame that u have to pay to go on im really disappointed been many times before an had good holidays but can definitely say I wont be going back poor value for money .