Oz Cruising - www.ozcruising.com.au

My family and I recently booked our first cruise holiday through Ozcruising, and I must say that our experience was nothing short of exceptional. From their user-friendly website to their knowledgeable and responsive customer service team, Ozcruising made the entire booking process a breeze.

Navigating the Ozcruising website was incredibly easy, with a wide range of cruise options available for various destinations, cruise lines, and durations. The search filters allowed us to find the perfect cruise that met our preferences, and the detailed information on each cruise listing, including itineraries, ship amenities, and cabin options, was comprehensive and informative.

Once we had selected our cruise, the booking process was straightforward and secure. We appreciated the transparency in pricing, with no hidden fees or unexpected charges. The option to pre-book on-board activities, dining experiences, and shore excursions was a welcome addition, allowing us to customize our cruise experience and plan our holiday with ease.

What truly set Ozcruising apart was their exceptional customer service. Upon booking, we received a confirmation email with all the necessary details, along with helpful tips and advice for first-time cruisers. When we had a few questions regarding our booking, the Ozcruising customer support team was responsive, friendly, and knowledgeable, addressing our concerns and providing us with invaluable guidance.

Throughout our holiday, the Ozcruising team checked in with us to ensure that everything was going smoothly and to address any issues we might have encountered. Their attention to detail and commitment to customer satisfaction made us feel truly valued and well taken care of.

In conclusion, our experience with Ozcruising was outstanding, and I would highly recommend their services to anyone considering booking a cruise holiday. Their comprehensive website, competitive pricing, and top-notch customer service make them the go-to choice for hassle-free cruise bookings. We look forward to planning our next cruise adventure with Ozcruising!

After my fruise was cancelled due to Covid it has been a disaster nightmare-- 10 emails not answered and noone to talk to on the phone. P&O answered my emails but said once the booking is made with OzCruising it is them that I have to speak to.

I guess the $1600 I paid is gone.

I will never use a company that doesn't have a phone number and Ozcruising will never have me as a customer again. Beware -- it is much better to book direct with the cruiseline.

They basically take your money and fail to pass it onto the cruise lines. No phone numbers to follow them up with, just email to which they occasionally respond - but without returning the money, even though the cruise was cancelled and they never actually paid the cruise line. Its appalling and despicable that people like this can continue to do business. Karma bus will come for these low life's at some point

I have booked my 4th cruise with Ozcurising and have always been very happy with the experience. I have booked this cruise on Royal Caribbean and are really looking forward to trying out the Ovation Of The Seas.

I had to change my booking to a later sailing due to Covid cancellation of the cruise I had booked. I found the process was very easy. I booked a new cruise and emailed Ozcruising to transfer it over. They even provided me a discount to what the cruise line price was direct.

I have booked another Royal Caribbean cruise today for next year. I found booking with Ozcruising such an easy experience. I love that I am in control of my booking and can change the cabin number by myself without have to call up to do it.

Cruise deposit paid cc. Balance paid when due through the only option to pay with credit card, which was BPAY through the Ozcruising website. Have to pay cc for travel insurance with card to save $$. cruise was cancelled. We chose refund September 2020. contacted Princess, they confirmed ozcruising was refunded full amount 14 December 2020. Oz Cruising meantime denied charge back through BPAY first time , as they dudnt have the refund from princess. We then found out they already had our money, so put another BPAY query through. Ozcruising again denied chargeback , no reason, proof given to ozcruising on 27 jan 2021 of desperate need of our money back. Which by law says if paid on cc it must go back to cc. But ozcruising is denying the charge backs and insisting on direct debit refund. 27 Jan we were told our case would be looked at to be expedited for refund. No contact received since that day from ozcruising. The Sole owner, director, whatever, all to happy to take peoples money (still investigating the timing of their final payment dates compared to the actual cruise company's, the laws and ethics of that etc)read emails of complaint (proof of this available, and the speed in which they are opened! Wow! ), but should be helping refund his customers, which yes, surprise surprise, Ozcruising we are still your customers and you have a duty of care and can be held responsible for breaching that. Pay up or come clean and fess up what is actually going on ! Anything is better than the constant turmoil and stress of now. Royal Caribbean had our cruise with them cancelled and refunded in 30 days, without us even finding out for 3 months. Then to be so silly to put it in writing that you won't respond or refund us because ive been abusive? 1, that was stupid thing to do. 2. That was a really really really stupid thing to do. Outlining my legal rights and possible actions I can, will and am taking is not abuse. But did u notice how that increased as time went on by any chance??? And I'm very thorough when it comes to documenting, recording and research. The matter was resolved by QCAT on 251 June 2021. Despite telling Fair trading that they would wait until that outcome, still not paid. Last chance given today to pay. But OZCRUSING think they can stroll in now saying they didnt get a chance, when in fact they got 2 x 28 days allowance as they moved their operations mid claim.

Warning stay away from Ozcruising company they will take your money and not give it back if your trip is canceled

We had our cruise canceled back in August last year and we are still waiting to have our money return. The said it would take 90 days. They told us in December that Princess Cruises returned our money and it was in the line to be processed

We are still waiting, it has been way over 180 days now and we still don’t have our money returned even though it was given back to them in December

Don’t trust them. They are hiding behind COVID and using it as an excuse so as not to give customers their money back.

They don't even have a phone number anymore to be able to talk to them.

What are they hiding?

We are waiting for our refund for over 5 months. We found out that P&O have sent the refund back to ozcruising on the 21st may and we cannot get an answer from them. They will not answer emails or phone calls and P&O cannot get in touch with as well 

We have used Ozcruising several times, have found the website easy to use, they respond to queries or problems quickly and try to solve problems quickly. Have found them very helpful on the phone. We would recommend them to anyone for good efficient service and best prices.