Ocean Village Cruises, Ocean Village Mediterranean

Delayed due to a volcano eruption, which cannot be helped.

Due to fly out at 7.45 am so arrived at the airport for 5.15 as requested

However whilst all other airlines sent people home, imediatly, Thomascook held us at manchester airport for 9 1/2 hours and then Ocean Village held us for a further 1 3/4 hours, with only one £5 five pound food voucher each.It was clearly evedent at 7.45 that we would not be flying, but they effectivly held 100's of peole captive for hours with little information.

As I said the event cannot be helped but customer service goes a long way

I guess with Ocean Village cruises coming to an close at the end of this season they dont care anymore.

We are now left in limbo for a few days, unable to return to work or get on with life, until they, as the rest of the airlines decided, cancel the flights. The no compensation, as this is due to an act of god!

MY WIFE AND I HAVE JUST COME BACK FROM 7ntCRUISE ON OCEAN VILLAGE TWO,, THE PALACE AND PYRAMIDS CRUISE GREAT ITINARY FANTASTIC ,WENT ON 4 TOURS ALL GREAT WELL PRICED RECOMMEND ANY, STAFF PLEASANT VERY POLITE CABIN VERY CLEAN ENTERTAINMENT AND FOOD COULD HAVE BEEN BETTER FOR A SHIP THIS SIZE,DRINKS VERY WELL PRICED ABOUT SAME AS YOUR LOCAL,KIDS WELL CATED FOR ,IN ALL, VERY NICE SHIP,KEPT VERY CLEAN WE LOVED THIS CRUISE AND LOOKING FORWARD TO GO AGAIN SUMMER 2010 ON SISTER SHIP O/V1 AS WEVE BEEN TOLD O/V2 IS BEING SOLD ON,BUT OVER ALL 8/10 WILL BOOK AGAIN IN 2010

THANKS O/V

Our Ocean Village cruise began on the 16th June, it was our first time cruising and we all had different expectations of what the boat would be like.

Food: Food was amazing, great variety, different every day with staff ready to help you, would go out of their way to ensure everything was ok for you and all requirements were met.

Cabin crew: When walking past cabins throughout the day, we was without a doubt ready to be greeted by staff, "hello sir/ madam" "good morning" "have a good day", this attitude towards passengers onboard ship was delightful, it made us and others feel very welcome, secure and pleased to have such pleasant people talking and showing a truthful interest in how we was.

Coming back after long days out to a beautifully cleaned cabin was lovely way to relax before evening entertainment began.

Kids club( AKA Base camp): The highlight of the holiday, enthusiastic, happy, fun, energetic staff, ready to participate in making the children ' s holiday as Fun as possible, with something different to do every 30 minutes. Base camp was open until 11pm enabling family ' s to eat out at restaurants or attend the evening entertainment alone if preferred, or (like many of us on the ship) having children that wanted to stay until closing. A night nursery was available for individuals if required.

Entertainment: Overall entertainment was outstanding, different activities throughout the day, evening entertainment was very well presented, different each night, not like standard carbaret that you may expect, variety such as; comedy, tribute bands, gymnastics including trapeze acts and shows on top deck.

The brilliant thing about cruising is you wake up somewhere new every day.

Ocean village was not a cruise that you was expected to be "dressed up for" and "posh" as some may say, its a laid back, friendly, enjoyable way to spend your holiday. with many trips to participate in if you like to.

I would not only recommend this cruise to families but also the older generation. 100% suitable for any age with something to do for everyone; whether its being around the pool enjoying a cocktail at the swim up bar, having a session in the gym (amazing views), relaxing in the spa, playing bingo, watching a movie in the cinema, eating at one of the restaurants, going on a cycle ride, or other organised trips or visits.

Ocean Village Cruises is the best holiday i have had. loved seeing new places every day.i really did not want to leave. one week just is not long enough.

i have just returned from 2 week cruise in caribbean i was very disappointedin cruise overall. we wanted a less formal cruise for a change but did not realise that all the facilities we took for granted were missing. this review is factual only really good thing was the really good weather, i would never travel on this line again even if it was free.

This was my 2nd cruise with Ocean Village, and I felt the quality has deteriorated. Although OV2 was only refurbished fairly recently, it needs to be done again. The food in the restaurants wasn't as good this time. Deserts were pretty much the same, regardless of what they alleged it to be. We travelled on the Tapa & Toga's / Villa's and Vino trips, and I enjoyed all of the destinations. Considering the distance from Palma, and the time you spend there ( 1/2 day), I would skip out Tunis, and replace it with Scicilly.It is easy to travel independently from pretty much all the ports of call for a fraction of the cost of the organised trips. Whilst I appreciate OV have an interest in selling their own trips, it would be useful if the did carry some info for independent travellers (i.e. location of train station/train times) - not everyone wants to spend their whole time traipsing around with 60 other people.Would I go again? Probably not - but never say never.

On two occasions my sheets were marked, cabin steward very apologetic and changed sheets immediately. Complaints to reception elicited no response. Why is there only one electric socket in cabin!!! Staff in bars were rather sullen.Substantially overcharged on two sales in duty free shop, on checking receipt before leaving shop we brought discrepancy to attention of staff who made us feel like criminals committing some kind of deceit. Butlins on the sea, would not recommend to anyone. A waste of money.

We have just returned from a med cruise on ocean village two and would like to congratulate all the crew and staff aboard ship on their excellent service. This is the first time we have cruised and will be cruising from now on as ocean village made our holiday

This is the first cruise I have came home from and complained to my friends I was really looking forward to it but was terribly disappointing. Food was nothing to write home about and the actual desk staff were not the friendliest I have met. The below deck staff that I saw were very friendly but the rest need to be retrained in customer care. The shows were mediocre and the tours well it was hardly worth getting of the ship as you were hardly in port.

My teen daughter and I enjoyed our first cruise and will go again. We had no complaints with the accommodation, food or restaurants which we found to be of a high standard. I feel the entertainment team were all very young, rather full of themselves and rather patronising to passengers above the age of 30 - which I am. Also all the entertainment seemed to keep harking back to the 80s and 90s with tribute acts and comedians well past their sell by date! I am assured that the teen club was cool although towards the end of the week i think the kids tended to make their own entertainment as the music at the discos was not to their taste. Too much bubble pop and not enough rock. Overall though we enjoyed it far more than our usual apartment package holiday.