Enigma Parking Ltd

I booked through wecompareairportparking and received the email confirmation from Skylink Parking who advised they were an agent and the parking company was Enigma Parking. Having done some searching all 3 companies appear to be linked. DO NOT USE ANY OF THEM!!! The service was appalling. We called Enigma when 30 minutes from Heathrow as instructed. We parked on Level 4 of the car park. After 15 minutes we called Enigma to ask where the driver was and were told he would be with us soon. It was 45 minutes before the driver arrived and he then demanded a payment of £15 in cash. As we were worried about missing our flight we handed over the cash as we had no time to argue. The return was MUCH MUCH worse!! Sadly because of a family illness we had to return 5 days earlier than planned. I emailed Skylink and phoned Enigma the day before we were flying to update them. The guy at Enigma advised I had to pay an additional £30 as I was picking the car up early. He said this was because they would have to move cars around to get to ours. I paid the £30. When we landed at Heathrow and collected the cases I tried phoning the mobile number on the booking and it kept being diverted to a different mobile number. Eventually I was able to get through to the number but the guy that answered said that he was based at Gatwick and couldn’t find my car! I managed eventually to speak to someone who confirmed they had my car but because I had come back early it would take an hour for them to return it despite the fact that I had been charged £30 so they could retrieve it early. After several phone calls I eventually after 4 hours received a WhatsApp message advising my car was on level 3 of the short stay car park. The car had been left in a disabled parking bay with the drivers window open and no keys. I phoned the company again and was told the keys had probably been left on one of the tyres which they were. The car was very dirty and had been driven over 200 miles and the half tank of fuel was gone!

Hello,

My partner and I had a horrible experience with the Engima's partnered company Skylink Parking Services Limited. Long story short they have lost our vehicle, have been ignoring our calls, extremely rude, and we don't know what to do. My partner's insurance can't help, the police can't help, however we have contacted a PI to investigate this. They said it would be relatively easy to track these guys down and take down their business however the quote to investigate is pretty hefty. If we can get a group together to I think we can get a pretty good case and maybe fundraise to hire the PI to take down this company. If anyone is interested we can get together Zoom to strategize. 

I booked my car through EZYBOOK for a meet and greet at Heathrow airport , T3, for what I thought was , Go park and fly Ltd , but was actually, ENIGMA PARKING LIMITED.

Can I also say , I read the reviews and this was no means the cheapest, on Ezybook booking site.

I booked this in March for our August Holiday , as always , we took a photo of the mileage, a video of the cars outside, put it in valet mode . It also had a tracker in an overnight bag in the boot.

We checked the tracker whilst on holiday and it didn’t seem to move.

On arriving back at Heathrow yesterday, on phoning for collection, initially I was hung up on, but , when I did get through, they kept changing the time , and where exchange of the vehicle would take place.

My husband and I split , at the airport looking for the car.

When we did find it, the driver tried to make a hasty getaway but my husband wouldn’t allow it.

My car had done 120 miles, been left on 2% fuel, had a dent on the drivers door, was sopping wet on the back seats and carpet and covered in leaves. All of a sudden their was a language barrier, when asked questions about where my car had been ,who had been driving it and why it was in the condition it was in.

I have reported this matter to the police and have a crime reference number.

The police have called me today, there is no LEGISLATION FOR COMPANIES LIKE THESE, and there is nothing they can do . They have hundreds of complaints about this company, and others, and have asked me to report it to , HILLINGDON TRADING STANDARDS.

So I am asking you all to do the same.

I have also , sent a strong email to EZYBOOK, asking them , to remove this company from their site and emailed WATCHDOG, asking them to investigate them also.

Can I ask , if you have time to do this to.

Together, I hope , if anything, we can avoid ENIGMA PARKING LIMITED, ripping anyone else off, and get them shut down.

Thanks for reading .

. We booked using wecompareparking who then used sky link as heading and only after paying did it tell us we were using enigma

On the day we left our car everything went very smoothly however on return things went very wrong. First of all we were told that we had to pay another £15 because we were late (45 minutes late) I refused and said to bring the car and we would sort it from there. 15 minutes later I was contacted and told that we needed to get a taxi and that the address would be sent to me which turned out to be a car wash. Our car was there with the key left on the tyre rubbish in the car scratches down the side and no fuel ( we just had enough to get to the nearest garage to fill up) When we got home we received a parking fine

By sending all our flight details and car park contract we have successfully had our fine quashed. I also contacted CAB for some advice and yesterday I received a questionnaire to fill in from Hillingdon Council’s Trading Standards which we are in the process of filling in . Hopefully this will stop others going through this stress

We used this parking company on a recent trip. The drop went smoothly however, the return did not.

Following calling after collecting luggage, I was left standing outside Heathrow T5 for 1 hour and 40 minutes, repeatedly calling them to see where the car was. It was raining and basically they couldn't find our car.

It doesn't end there. A week after returning, we got a parking ticket!! This company has illegally parked the car at a nearby hotel, the Radisson. The fine is £80. They are refusing to provide details of the driver or who parked the car and taking no responsibility for their actions. We have no choice but to pay the fine which is more than the £64.99 we paid to use their service!! This whole process has been terribly stressful, has taken 2 months of our time!!

Awful company, terrible ethics and not worth using at all. A sham of a company.

I booked Enigma Airport Parking Ltd on line via MOBIT Airport parking web comparison site.

On departure we were kept waiting 20 minutes at the drop off point, even though I called them 30 minutes prior to arrival at the drop off point, as instructed.

Upon our return I phoned and was told my car would be with me within half an hour. Half an hour later I called again only to be told that I was booked for a 5pm return, when in-fact my booking form said 1:45pm. I was again told my car was on its way.

20 minutes later I called again and was told I was calling the wrong company. I explained I was calling the number on my booking form.

I was then asked what time, when and where I had dropped the car off and to describe the person I had given my car key to. I was also asked to describe what my car key looked like.

After listening to them argue amongst themselves I was told again that I wasn't supposed to be arriving until 5pm. I told them they were mistaken and sent them a copy, via text, of my booking form. Approximately 20 minutes later I received a call telling me to make my way from the agreed collection point on level 4, to the drop off point outside terminal 3.

I was given my key but was not given the ticket to pay for parking, so I was completely unaware that I was supposed to pay the parking at this location, as it was different to the drop off point where the driver collecting my car did give me a ticket to pay the charge.

To cap it I received a parking charge notice of £40 from APCOA Parking which I have paid to avoid being charged £80.

I have emailed both Enigma and Mobit Airport parking several times and they have not bothered to reply.

As with many of these reviews, I have also had similar experience with Enigma/Wecompareairportparking at LHR. Booked in April and when called the mobile number on arrival, Enigma told me that Wecompare.... had sent my details to another 3rd party and so they did not have my booking details. I would need to pay again to rebook with them. I did so by bank TF at drop off to the bank account of bloke who took car. I was promised an email confirming the payment and explanation of mistake made by wecompareaiportparking - nothing and no response to email or calls. The pick up was late but car does not seem to have been abused. I have no hopes of retrieving the initial cancelled booking payment and whole set up seemed shady and off the cuff. Happy to add my experience to weight against these shuysters.

Car collected late, delivered back to the wrong floor of the car park 1:40 mins late- damaged -hence why delivered so that the driver could get away! Mobile phone number I had always then was on voicemail.

IT GETS MUCH WORSE Heathrow

Then weeks later I received a £100 charge from Marriott hotel as the parking co had left my car there and had somehow got it out without paying.

I am reporting the matter to the police.

BE WARNED I wish I could award MINUS ten stars

They took 45 minutes delay during collection and delivery. The person collected and delivered the car did not speak English for me to verify whether he was genuine person, which was my concern when I gave the car key. I didn't have much option as my departure of the flight was approaching. I received driving fine offence committed while the car was in their possession and I got to know later they replaced my new car tyres (ran less than 1000 miles) with tyres with hardly 1.6mm tread. AVOID!!!! I book them through ezybook and they were equally bad in taking any complaints or taking any action.

ENIGMA AIRPORT PARKING LTD are the worst company I have ever had to deal with, it's rare I can be sure that a company is definitely cheating it's customers but I know this to be the case with them. I have received a parking charge notice which they have acquired by parking the car on a residential street which confirms my suspicion they were using my car for personal use. When I got the car back they were 3 hours late, my tire on the driver's side was next to flat and my fuel tank was running on fumes, when I had left it it was near the halfway mark. Now the parking notice has changed to having a surcharge which I an challenging but it's so bad that this company has said they park the car securely yet they drive it around like they own it.