Purple Parking www.purpleparking.com

So rang after collecting my luggage at LHR to pick up my car on level 4 T5 at 14.53

Now 16.08 and still no sign of the car ????????

Been told FOUR times it’s 10 minutes away

My phone is telling me my car is 900 yards away and NOT and hasn’t moved To which the guy says “ah it’s a GPS dead spot”

Absolutely shocking service ???????? There are FAR better services available now

Date of experience: 03 December 2024

Use at your own peril !

I used Purple Parking at Gatwick and feel like I got a good price. It is a decent facility located on the outskirts of the airport. It is on the South side, so you need to use the transfer bus provided by Purple Parking. This ran regularly and only takes a few minutes to get to the terminal. Staff were polite and friendly. You do have to leave your keys with them but actually it makes arriving and exiting very easy so I didn't mind that.

Used purple parking for transfer from Lanzarote airport and a local company MTS were used. We waited an hour to leave the airport as they were waiting for someone who never showed up , a lack of communication from the driver to tell us what was happening. Then to our dismay we were dropped 2 miles from our destination as the driver stopped the bus and said this is where she was told to drop us, we presumed we were near and she pointed it was down this road. With two heavy cases and hand luggage, The villa was nowhere to be seen and it was a cul-de-sac so had to turn back and saw a taxi and took a number off the side to complete our transfer by taxi.

Insensed I called purple parking and the local company to complain and found out purple parking are owned by holiday extras who responded to me, they said it was in the small print they do not drop people at private villas , yet they take your money when booking knowing this.

They did reimburse for the trip back that we cancelled due to not trusting them and we hired a car to ensure it was stress free getting to the airport.

My advice is to avoid holiday extra as they sell under invitation to treat knowing they do not honour the conteact and leave you vulnerable in a unknown area abroad and this is disgusting and they did not care.

Due to the recent storms in the uk our flight was cancelled. We were charged a £30 overstay charge. And hey guess what? yep due to the cancellation being to weather purple parking won't give me a refund!!!! Thanks purple parking if it wasn't stressful enough and expensive enough you through this little bombshell in. Yeh I paid extra to cover any overstay charges upto 48hrs.

awful place, car was damaged, wasn't in a correct bat, shoved up corner to hide damage. also

1. windows were down

2. staff eating lunch in customer car! blasting the music

3. denied the damage too

jokers, this is how they treat customer cars

Arrived at the Heathrow airport parking in my berlingo van to be told that it is a commercial vehicle and there is an additional fee of £25 per day. This is my personal van and not business owned. They also know the vehicle type when you book due to providing a registration and you are not warned about the additional charge at that point. It’s buried in the small print and not even the T&Cs. You are only told on arrival when it’s too late to change as you’ve a flight to catch and as such forced to pay. Complete and blatant profiteering. The lady behind the counter looked completely embarrassed by the situation.

Getting to the Hilton Gatwick was seamless, there was a man waiting to take the car.

The returning meet & greet was non existent, different instructions from the card given & the pre recorded message when ringing. Then it took an absolute age to get anyone to answer the phone, to only tell me the reference number we were given wasn’t on their system!!!!

Awful service period!

Discrimination for driving a small van.

Took my booking and my registration tells them it’s a Citroen Berlingo.I It would have been nice for a email to explain the extra charges for this van, they waited for me to park ( with a flight to catch and no way of exit) and funnily enough, they then knew it was a van. Slapped me with an extra charge of £150.

A van is my choice of transport when parking in public car parks, I am very particular where I park my brand new car.

I have 5 or 6 holidays a year normally from Stansted and Gatwick and have never had a problem before, probably because I use APH PARKING , obviously a more reasonable company.

Your staff at Heathrow where very smug about this situation and couldn’t explain why my van ( smaller van most vehicles in the car park) should warrant these extra charges.

This was a personal trip, not a business trip. I suspect you think businesses can afford the extra charge.

The driver parking or returning my car broke the passenger window leaving it down and we were unable to elevate the window. I was returning with a profoundly autistic young lady and had a journey of about hour and a half in peak time. The operators of parking company phoned their office to report the damage and to get some help for me, but the office manager would not accept any responsibility or offer assistance. Ground staff were powerless to assist and I had to place passenger in the rear of the car and drive with the window fully open. She was kicking and screaming in the back of the car because it upset her. She is a blue badge holder, this was visible in the car.

I was unable to secure my car and unable to get it readily repaired as apparently the door lining had to come out and there is risk of breakage. I did eventually get it repaired and the engineer told me it was entirely due to a heavy handed driver. No part was defective and when the window was raised I satisfactorily use the electric up/down without any problem whatsoever.

Purple Parking in the light of this evidence still refute responsibility. I will never knowingly use this service and would advise anyone else to boycott them.

I would not recommend Purple Parking LHT5. We waited over 40 minutes for the bus to take us to Terminal 5, going to all other Terminals on the way. Took us at least 20 minutes, made us late all round. The car park is too far away from the Terminal.

On our return the flight was delayed by 2.5 hours. To my surprise although the car park was 24 hours the bus to the car park stopped at 11.30 pm. We had to endure a 40 minute queue for a taxi at a cost of £25 per taxi. We were a family of 4 adults (parents and grandparents), a 4 year old and a baby and to be honest was a nightmare.

DO NOT USE PURPLE PARKING