UK Park and Fly- www.ukparkandfly.co.uk

I did not book anything with this company, i explored online but did not commit. I recieved a phone call asking if i wanted to book and i said no however since my credit card has been charged - my card provider says it was a phone transaction. I did not authorise this. Currently in dispute trying to have my money returned, they are rude and unhelpful over the phone

No mobile to ring Half hour before arrival no one answered phone for ten mins then they made us wait 40 mins in car park on purpose till the cost of parking increased. On return it was fine but driver was driving far too fast. When in car camera been unplugged and mud in front passenger side. My husbands car is fast so must have been on short joy ride just don’t use

WE HAD TO TRY AND CHANGE OUR BOOKING DUE TO THE FACT THAT OUR FLIGHT DATES AND TIMES WERE CHANGED. I WAS TOLD BY EMAIL (YOU CAN'T SPEAK TO ANYONE) THAT I WOULD HAVE TO CANCEL IT AND RE-BOOK AT A MUCH HIGHER COST AND BE CHARGED £12 ADMIN COSTS.I ANSWERED BACK AND SAID IT WAS TOO EXPENSIVE AND I WOULD HAVE TO CANCEL (I HAD DECIDED TO LOOK ELSEWHERE) AND ASKED HOW TO DO THIS. I RECEIVED NO REPLY AND AFTER A FEW DAYS CONTACT THEM AGAIN BY EMAIL AND FOUND OUT THEY HAD ALREADY CANCELLED IT, PAID THE MONEY BACK INTO MY ACCOUNT MINUS £24.OO! ALTHOUGH WE HAVE USED UK PARK AND FLY IN THE PAST - WE NEVER WILL AGAIN.

Please AVOID this website and their co-affiliated valet contractors. Completely unprofessional and will make you wait for hours, imagine having to wait for three and a half hours with my family after exceeding the agreed time of pick up. TOTAL DISAPPOINTMENT AMD A MESS NEVER EVER WILL I USE THEM AGAIN VERY REGRETTABLE.

Having had my flight in April cancelled because of Covid 19 I then needed to cancel my uK Park and Fly. Initially they said I would be refunded less roughly £20, for admin fees! Then after receiving no email and unable to call, after several attempts I was told I would receive no refund at all. I have severall friends who booked with other parking companies at Gatwick and were immediately refunded in full. I would never use them again.

Gatwick 'Sure parking' Booked under the park n fly banner. The 1st action of the driver was to un plug my dash cam RECORDED little did he know that it still records on own reserve power.

The car was then driven the parking spot then driven again that day to another location.

The day before my return it was out driving again for quite a distance.

Why cant you be trusted? UKPF NEEDS TO DUMP THEM

I would give zero stars if possible. Turned up today to park car before flying out to find company they were using St Mirren Parking went into liquidation. No notice or contact received, spent very stressful 2hrs trying to find alternative parking and now at an increased cost. Disgusted could not telephone and speak to someone - their contact number only provides messages and they will get back you in 24hrs - great help that it ... NOT

Do not use them

This Saturday my car was returned with missing passenger side mirror which has clearly been ripped off. Also it was very dirty on the inside and outside (including cigarette butts on the floor), although it was thoroughly cleaned the day before dropping it off at the airport. The driver who returned the car did not mention any damage to the car and walked off immediately. When I called the provider I was told that they will review the photos of the car taken (when I pointed out no photos were taken in front of me when I dropped off the car I was told that the procedure is to photograph the car once it is driven to the parking lot), but they are sure that the car was dropped off damaged. I have been trying to contact the manager who was supposed to call me back 2 days ago, I've been told he's on holiday and nobody knows when he will return. The quote for repair is £800 as it requires a whole new automatic, heated mirror and disassembling the door to install it. I have been calling them on the number they give customers to call them on departure/arrival but clearly they now recognize my mobile number have been instructed not to answer my calls they're being repeatedly rejected. The worst service ever and unacceptable avoidance.

I'd used UK Park and Fly at least 8 times this year. Generally their service and prices were very good but I'd had some misgivings. On the last occasion I took a photo of your dashboard just before I dropped the card off and again when I picked it up. Lo and behold my car was returned with an extra 31 miles on the clock but had magically lost a quarter of a tank of petrol. .

I emailed UK Park and Fly on two occasions but they have failed to respond. Instead I got a very aggressive phone call from someone from SVS Group who are one of their operators who told me there must be something wrong with the car and that it is impossible to siphon petrol tanks in modern cars - YouTube has plenty of videos which show otherwise.

I no longer use UK Park and Fly. I have also reported the loss to Essex Police. If enough people do both then UK Park and Fly will have to take some responsibility for their operators

You can report a crime online using https://www.essex.police.uk/do-it-online/

In the meantime TAKE A PHOTO OF YOUR DASHBOARD BEFORE AND AFTER !!

Damaged car on return , shame as service was good ! Complaint dealt with really poorly .... Never book again , accused me of lying re damage !