Crete Heraklion Airport

Do not use the toilets in departure area B. Bins of used toilet paper overflowing in both men’s and ladies. Disgusting smell, the whole area including food and seating full of flies. Overcrowded and very hot. This was in May can’t imagine middle of summer

I have never been to an airport so dirty !! Please do t use the toilets if you can’t help it … it’s like the whole place has never been looked after for years …

toilets disgusting no dryer working locks on doors missing urinals out of use no soap

PA system for annoucements unclear

over priced food

not enough seating

I can’t describe how disgusting this airport is. No flush on toilets no toilet seats has urine everywhere smells so bad. Chaotic. 600 odd people in a room to hold 150 no aircon. Crete was lovely but I would NEVER return to this airport. Inhuman, disgraceful I would rather swim to Crete than travel through this airport

I have just flew home from Crete via Heraklion airport to say this was the worst experience I’ve had would be an understatement! Getting through the airport wasn’t too bad however when going into the toilets they were disgusting, when we got through duty free there was no seats, no charging stations working for phones which was concerning as our boarding passes were on our phones. The worst part was I was itching like crazy as the whole airport was vile, so unclean and just overall horrible! I hadn’t had any bites the full holiday however upon arriving home I discovered I had over 9 bites all over my legs just from being in the airport for 2 hours!!!! I absolutely loved Crete however I wouldn’t ever return due to this airport, please avoid at all costs!

Too small airport for the amount of flights and travellers; the bathrooms are very few and the few that there are are dirty and smelly (not even toilet paper); no air flow (all the windows are closed and air conditioning is not enough);the seats are not enough so people need to sit down oh the dirty floor. The holidays in Crete was nice but the experience in Airport (our flight was 3 hours late) was a real real nightmare.

We arrived about 30 minutes before our flight was scheduled to board on Aegean Air via private transport from our hotel in Rethymno. We walked in and straight up to the desk where we were greeted with a pleasant smile and checked in two bags each (pre-paid over weight and second bag online for three travelers) with no issue. Within five minutes we were on our way to security and waited maybe two minutes tops. Security was easy and fast!

Yes seating is scarce mostly because of handicapped specific seating, but it doesn’t hurt to stand if you aren’t disabled.

The reviews from the neigh-sayers are inaccurate.

Arrive a little early and be nice, no problems!

????

This airport has no air conditioning. The check in is super crowded and the ceilings are about 2m tall, it’s very small. The security is very small but fast and efficient which is the only good thing about the airport.

The duty free is modern and large but there are little to no seats so everyone sits and lies on the floor.

You are also not allowed to buy cigarettes or alcohol from here if you live in Northern Ireland because of brexit and EU issues. Food and drink super expensive

There are only about 3 shops in the airport but they are all in terminal B, terminal A only has duty free.

The staff aren’t very friendly either.

We had to wait 1.5 hours due to a “failing” with the computer systems at check in. We were only updated once during this time. It was infuriating as there were other check in desks not being used. There was also no air conditioning.

We were then rushed through security and I can honestly say that I’ve never been treated so badly. I had my bag snatched from me by a rude woman working there who was controlling the flow of the trays going through the scanner. I was then searched by a woman who treated me like a piece of meat and searched me in such an undignified manner. Then my back was checked by another member of staff, he was a little more friendlier.

It was a shame we had to deal with this on the last day of our holiday. There is absolutely no need for rudeness. It was absolute chaos, the whole place needs reorganising and staff need some training on how to treat people with respect and kindness.

Very small, over crowded, filthy airport overall, disgusting toilets with no soap and toilet paper, hand dryer doesn’t work, very rude staff, food is ridiculously expensive, there are no signs for anything at all and no staff around to ask for help, you could easily miss your flight.

Had a wonderful holiday but it was ruined at the very end because of this disgrace of an airport. I could give 0 stars I would