East Midlands Airport

Very disappointing first visit to this airport. Security staff barked at my partner, no hint of civility from two of them. Male toilet cleaner shouting down a corridor at female passengers.

Delays.

No explanations for delays.

No announcements.

Other staff barking at passengers.

Eventually told inbound flight delayed but only after an hour and 10 minutes in a queue and a passenger had to request this information.

We arrived on Thursday evening at 11 pm and had booked the premier Inn for the night.collected our cases and as 2 ladies of a certain age didn't fancy the walk so late at night, although it is such a short distance.I approached the taxi desk in arrivals and asked the guy how much,his reply was,its very cheap and could I pay by card which I did.It actually cost me 16 pounds, which I think is absolutely disgusting,the journey took 3 minutes.Please stop ripping people off.Never again.

I flew from EMA a few weeks ago & was shocked that none of the check in staff, security staff etc did not recognise the sunflower badge. On arrival back at EMA it was recognised & we were put str8 through to passport control. Surely staff should be aware of this symbol on checking in for flights as part of helping people with hidden disabilities.

terrible airport, staff are uninterested and unhelpful, after my partners last trip in october we will never ever use them again.

Looking at other review forums it seems that I am not in the minority with my opinion. Come on east midlands you can do better than this!!!!

Only 3 security stations (out of 9) open on the way out - over 40 mins to get through.

Delays on the way back at border control because of those ridiculous self serve stations which mostly fail to scan the photo part of your passport.

Badly organised overall and seem only interested in taking your money at the Duty Free.

HUGE LINES AT SECURITY AT RUSH HOUR THROUGH INCOMPETENT STAFF AND POOR PROCESS. STAFF UNFRIENDLY AND UNHELPFUL. BADLY TRAINED. NOT CAPABLE OF REACTING TO NEEDS OF PASSENGERS. IN COMPARISON TO MY NORMAL EXPEREINCE AT EAST MIDLANDS 20 FEB 17 AT 0800 WAS VERY BADLY ORGANISED.

MAYBE 25% OF THE STAFF WERE EFFECTIVE, REMAINDER CONTRIBUTED ( AND APPEARED TO DELIGHT IN ) SLOWING UP THE WHOLE PROCESS - ONE GUY REFUSING TO MOVE ANY OF THE TRAYS HIMSELF.

NEEDS SORTING WITH IMPROVED TRAINING OR GET ANOTHER SECUIRTY CONTRACT SORTED PDQ.

Waited on the aircraft to be de-iced for an hour and a half. Watched them de-ice a plane that had boarded a long time after us! It took less than 5 minutes to do it!!!! They knew we were going to be delayed a long time but still boarded us for our hour and a half flight and made us wait onboard. The flight is shorter than our time on the runway!!!!!!!

Second time at this airport this year the situation was bad enough in the Summer .An Absolute nightmare getting through customs this time around : Landed at 13:30 3rd September 2016.. left us queuing next to the runway for 40 minutes luckily the sun was shining. This is Surely a breech of Health & Safety regulations ,planes being re-fuelled less than 150 meters away.The Infrastructure at airport is not good enough to accommodate the amount of flights landing from my observation there where was not enough staff on duty , the staff trying to pull the queues through where grumpy & rude and not very helpful ( Not there problem )probably because they where fed up of everyone moaning at them . the queuing system is an absolute JOKE ..The Management Team seriously need to get their heads out of Clouds and sort the problem out or there going to lose future business .

Travelled 17th Auguston Ryanair tO Carcassonne.Had to walk long way to terminal, then was walked long way for wheelchair. The woman ringing it was curt and unpleasant.When I tried to explain something she retorted "I know, I'm not stupid you know" Though I rrquested she take me to join my family in the Duty free she dumped me at the gate.I managed to get a cup of lukewarm un drinkable expensiver coffee saved by couldn't care less staff. The men who took me on to the plane were much better and that part was OK.Coming back was worse. I had to struggle down steps and board a bus. I had been told a wheelchair would be available to takeme through the airport. It was not. and someone went tofind one but he said it was not his job to wheel it.Someone eventually came and wheelde me as far as the luggage carousel. Another guy came to wheel me and get my luggage but as soon as he saw my family he walked off and left my familyto struggle with the luggage and my wheelchair.Never again. If you are disabled don 't even think of using this airport.Also, I had to walk to the other end of the car park as the friend who picked us up, being disabled could not find a spotm they were taken up by able bodies people.It cost £6 for 1/2 hour. disgraceful.Someone should take th staff in hand, they need a good makeover.

Second time at this airport this year , a nightmare getting through early in mornings, do they want us to arrive five hours before flights ,queuing for ages to book in ,then same at security check in.No time left to have anything to eat or look around shops etc.

Will do any thing to avoid this airport in future .Infrastructure at airport not good enough for all the flights ,staff grumpy ,because they fed up of everyone moaning at them.

Management need to get there heads out of sand and sort it out.