
Gatwick Airport
Customer Service
Overall cleanliness
Value For Money
Gatwick Airport

User Reviews
Customer Service
Overall cleanliness
Value For Money
Hellish Maze With Few Signs
From getting off the train to getting on the plane the whole experience was like being lost in a crowded maze. The oyster card readers are nowhere near the train platforms so it looks like you missed them as you enter the airport. Then you get to security but you can't get through without a boarding pass, which means you need to find departures, on a different floor, there are no signs. Finding the right check in desk means wandering around departures as again there are no signs. After that you get to face the sociopathic machinations of airport security. Then more mazes where you might find nandos or wagamama if you are really lucky. Good luck finding the toilet though, it's about a 1 mile walk.
It's obvious that Gatwick airport was designed by a skilled architect, however it's also clear he hated people and wanted them to suffer. 0/10, I've seen better airports in the third world. This place should be razed to the ground and rebuilt and the architects and builders tried for crimes against humanity.
Customer Service
Overall cleanliness
Value For Money
Lack Of Catering For Food Allergies
We use this airport a lot and I am disgusted at the lack of provision for people food allergies .My wife cannot tolerate gluten and it is near impossible to find anything in the food outlets and the understanding by the staff is nil poor show against airports abroad
Customer Service
Overall cleanliness
Value For Money
North Terminal Chaos
Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting through quicker. Quite frankly this airport has gone from bad to worse, luckily I can get fly to me destination from Heathrow so goodbye Gatwick.
Customer Service
Overall cleanliness
Value For Money
North Terminal Chaos
Followed the Car Hire return signs to the North Terminal only to be told on the 2nd attempt that all returns are at the South.. Signs to the Hampton Hotel took you to dead ends, eventually found the way by leaving the terminal building and having to walk through the smoking area for the terminal really enjoyable experience. Return was just as bad, 40 minutes queuing in passport control as the e passport machines were not working and only 6 desks open! Non EU passport holders were getting through quicker. Quite frankly this airport has gone from bad to worse, luckily I can get fly to me destination from Heathrow so goodbye Gatwick.
Easy Jet Queues
I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.
Easy Jet Queues
I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.
Never again. Neither Easyjet staff and Gatwick staff were helpful.
Customer service,is for those whose face fits. Same with Gatwick. My holiday was ruined by this combination. I never got fly i lost my money.
Easy Jet Queues
I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.
Easy Jet Queues
I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.
Easy Jet Queues
I really like easyjet, lots of leg room, the right amount of info, good prices, but checking in at Gatwick is a nightmare, the bear minimum no of staff man the 'improved' checking in process leading to long queues and stress knowing how far you have to walked to get to the plane from departures. Given a choice, Gatwick would be avoided.
Customer Service
Overall cleanliness
Value For Money
Awful
Security and passport control is nearly as bad as JFK airport! At least there the passengers with American passports go through quickly! No such luck for us British passport holders at Gatwick. What a joke this place is.
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