Heathrow Airport

Have been flying for years but my last three trips via heathrow T4 have been disgusting. I have no problem with ensuring safety but the level of security is extreme. Security staff are rude and arrogant, they seem to enjoy causing maximum upset. I set off the detector and then was forced to endure an embarassing and invasive "pat down" which was more like a grope in front of my young children and on my most recent trip it was even worse. My 9 year old son got "pinged". i expected them to just get him to go through again but no they insisted he needed a pat down or go through the body scanner. I explained that i was not happy about either as we had had an issue with a paedophile and that. Was exhausted having just spent a month caring for my mum and sick father and eager to get back to my other children. There was no compassion or empathy just cold behaviour. We were marched off to a private room as iif we were criminals. Then they tried to get me to sign a consent form which i was unhappy about as i did not consent and i made a note of my not consent other than under duress upon which I was threatened to be denied boarding and the police despite having done nothing wrong. I asked for an independent witness in the form of my husband and brother on the phone but was told i could not and my request for lwgal representation to seek advice was also denied. There were three very tall and intimidating men in the room and i felt very uncomfortable trying to protect my young son. He was given a pat down and drug swabbed his shoes. It seems that you are picked at random not because of any evidence.

I felt humiliated and my entire flight was terrible as I was having panic attacks the whole time. My son was very withdrawn. It was a traumatic eerience that has left me dreading heathrow again.

There was a time when getting to the airport was an exciting part of travel but certainly not anymore. It is disgusting behabiour that has no place in a civilised society!!! BULLIES is the only word i can use to describe these men who shpuld be ashamed of themselves for what they did.

Reminder - we pay your wages if we don't fly you have no job...............

Having limited mobility, and only able to walk very slowly, and painfully, with the aid of two crutches, we arrived at Terminal 5, (Mid morning - Thursday 18th June)and pressed the outside button for those who require assistance. We were told that somebody would be with us in 5 minutes. This never happened. Half an hour later, and despite a further 3/4 presses on the bell, still nothing. We were told each time that either somebody would be coming, or that somebody was on their way.

Eventually, as time was passing by quickly, and we needed to catch the flight, I slowly hobbled to the desk where this lack of service was 'co-ordinated'. The only explanation given by the sole person at the desk for this lack of service was that neither he, nor the woman pushing the wheelchair, knew where the various numbered locations were around the airport! They didn't seem very busy at the desk, especially when compared to the excellent service we receive at Gatwick, with only one other passenger visible. Eventually I was taken in a chair, to the relevant Gate for the flight, but had to painfully & slowly walk the remaining, not inconsiderable distance, to board the aircraft.

Although allowed to set off before other passengers, in order that I could get to her seat before fellow passengers, this wasn’t possible, as I was soon overtaken by others on the way, due to my very slow walking speed. Arrival back at Terminal 5 wasn't much better, again with some delay, finally being 'dumped' at baggage reclaim, although we had none to collect, and that was it! From there to the area where the taxi could pick us up, was a further long walk.

We’ve filled in an on-line feedback questionnaire/complaints form, and in that it asks if you would like somebody from Heathrow to get back to discuss the problem, but needless to say, nobody has got back to me on this matter. Terminal 5? Never again. Service at Gatwick is far superior.

Heathrow Airport Operations provided a jetway to my arriving flight (OS455 on 18 Apr) that was so poor it could not be used. The passengers had to deplane from the rear of the aircraft, down stairs, and into buses. Despite arriving LHR on time, we did not get into T2 for 30 minutes. In turn, this delay prevented me from reaching my connecting flight (BA183 at C57 in T5) and I was forced to stay overnight in London. Heathrow Airport Operations refuses to take any responsibility for this situation, and wants me to pay for my own hotel, meals and transfers. They even refused to meet with me to discuss it: instead, they sent me to Security.(!) Do they have no shame? Why must I bear the cost for their poor equipment and poor customer management? I am a frequent flyer and top-level elite traveler in the frequent flyer programs of two different airlines (one North American, one European), so I am aware of what constitutes a reimbursable problem.

We used Heathrow Terminal 5 last October to travel to USA and again 3 weeks ago thinking that the October experience was a 'one off'. The return experience to our next flight was terrible, both times - it was delayed, and being tired out after travelling from the USA we found the T5 experience just awful. It was packed with people going to and fro in every direction. We had difficulty finding two seats together and then they were uncomfortable and in a crowded area.

Whilst we appreciate good security we think that T5 is way, way 'over the top' It was much easier and quicker for us to go through Security in the 'security paranoid' USA than to get through T5. Why is there so much photographing every time and the twisting 'sheep pens' are an insult to humanity as we got herded along.

I have promised myself that I will NEVER AGAIN use Heathrow Airport on my travels - I have had enough.

Friday 25th April 2014 Flight BA0663 from Cyprus Larnaca airport. Despite a late departure from Larnaca the flight arrived at terminal 5 on schedule at 22.20. As a somewhat regular flyer I am used to experiencing delays when several flights dock at the same time, however it was enough to make mine and several other passengers blood boil to watch the border agency staff at passport control dwindle down from eight persons to three, which included the closure of the fast track E passport desks, as the queue of of many hundreds possibly 1000 travel weary passengers grew and I finally passed through after queuing for 45 minutes. The second and equally frustrating event was to be informed at the baggage collection area of further delays in unloading our bags which resulted in my being in a position to find transport home at 12.15. Shame on the border agency management and equally to the baggage handling management of terminal 5.

I was detained for right around 10 hours on my flight into England, and denied entry into the country. I worked a job for 8 months to travel to the U.K. to visit my sister and a few other loved ones, and to travel to see some very close friends. Instead, I was held for 10 hours with very little information on what was going to happen to me, and the only time frame of "bit of string" to go by, meaning whenever they got around to bothering with me. After this long wait, they told me that even though they believed I was sincere, and even though I had done nothing at all wrong, they were still sending me back home after nearly a year of planning because, essentially, they could. There was one kind person there, who helped me and explained the situation as best as he could, but one kind person doesn't change 10 hours of stress, anxiety, panic, and eventually the crushing realization that I had wasted an entire year of planning this trip for nothing. I was granted temporary entry for a few days, and will be sent back home soon after. I would not recommend this airport to anyone, and would in fact strongly recommend against it if asked.

I am promising myself to never again travel through this airport again. I have always hated this airport but I have chosen it this time because it was 50 euros cheaper for this journey than through Amsterdam. Never again! Had to take 2 buses to transfer from T 1 to T 5, just to go through endless corridors, escalators for going up and down several times, que an extra time in addition to the usual security and immigration ques, only to be treated by security as if we were just cattle passing through. Had to take off my shoes and submit myself to a body search, which does not happen to me in any other airport, for them to find nothing. Finally, to then be shouted at by one of the staff at security for not understanding his question, who then called security when i protested against being spoken to in a rude manner. Never again!

In Terminal 1 they are now back to a baggage delivery times of 45 minutes or more.

And they force your pick-up car away from the drop off area outside the terminal and into the car park which adds another 5 Pounds to your cost and at least another 20 min to your journey.

What a lousy and greedy shithole.

First time flying into Heathrow and hopefully the last !!! BA assured me I had enough time on my 1 hour connection time - told me I would arrive at one gate and depart from the next, well .. wrong !! What a zoo ! And try to find someone to assist us, not impressed with British Airways or Heathrow.

BAA boss gets 900.000 a year and in heathrow they closed Airport Information desks for money cuts!

If you have any proiblem in the terminal you have to find out yourself. Thanks to BAA