
Go Rentals New Zealand - www.gorentals.co.nz
Customer Service
Value For Money
Go Rentals New Zealand - www.gorentals.co.nz
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User Reviews
Value For Money
Good
Very convenient. Always helpful. Ring them before book the vehicle from other website.
That's wonderful to hear, thanks for your review! We hope you enjoyed your trip with us and look forward to travelling with you again next time!
Value For Money
Appalling Service
Absolutely poor customer service at the Auckland City branch and reservation staff member Shy who gave us a quote and then charged us 6x the quote he/she gave us originally. Shy said she/he had quoted us the incorrect price...so that’s our fault how? Mediocre and gives the impression that he/she (Shy) is out of their depth and has zero courtesy or customer service skills or empathy to kindly help others.
Value For Money
Absolutely Amazing Staff And Vehicles
Absolutely first class quality customer service at the branches as well as on the phone when I called to extend my hire.
GO rentals made everything easy, simple and stress free which made our holiday away that much more enjoyable and memorable. Vehicle we rented was a extremely comfortable, great looking and fantastic to drive. Thank you so much GO Rentals you guys Rock!!!
Value For Money
Awesome Service & Wonderful To Deal With.
Go rentals is an efficient, friendly company to deal with. They have clean, modern, reliable cars @ very competitive prices. Their service is awesome.
Value For Money
Best Car Rental Company
The whole process was so easy from selecting the right car on their website to arriving at the depo to pick the car up. The car was ready and waiting for us.
The staff were both friendly and very helpful.
I chose the Toyota C-HR it’s was only a year old with 30.000 kms on the clock. It was in perfect condition inside and out. It drove so smoothly and was super comfortable. I loved the car so much that I’m going to buy one.
When it came to dropping the car back it was after hours so we where told to park the car on the lot and put the keys in the drop box. Too easy!
Now I’ve hired from Go Rentals I would never use anyother car hire company!
Value For Money
Best Value
No nonsense deal, great value, you are dealing with lovely people and the tech behind it is great = phone app and great communication via email. These are the go to rental car people. I use these guys whenever we travel and I have never been disappointed.
Value For Money
Best Service Ever.
What a wonderful and easy experience we had with GoRentals. After hours service was amazing. Everything went smoothly. Great car, presented in top condition. We would recommend this service to friends and family travelling in the future.
Well done GoRentals.
Very satisfied customers. :)
Value For Money
Ease Of Service
Straight forward booking procedures and prompt pick up and car delivery.
Vehicle was as expected and drove well.
Key drop off at airport.
Value For Money
Disgusting
This company will charge you a 10% cancellation fee during Covid-19 when we have no other option as New Zealand is in lockdown and we simply CANNOT travel.
I manage a car rental company in Australia and we have cancelled all bookings without fee as it is beyond the customer's control.
Thank you for my "future credit" but seriously, have a think about the loss of customer's you will experience due to this absolute greed.
Hi there,
Thanks so much for your feedback and apologies for the delay in coming back to you. A member of our senior management team would love the opportunity to talk to you about your experience. If you could please provide us with your booking number, we’ll have someone reach out to you.
Many thanks,
GO Rentals team
Value For Money
Gps
GPS was not updated Our own GPS we took over was more helpful Staff and service were great
Q&A
Hello , we are comimg to Nz in August and hiring a car from Auckland for 10 days , then heading to the South Island for 2 weeks is it best to take the car on the ferry , and continue with the one car or hire a different one on the South Island?