Budgen Motors Shrewsbury - www.budgenmotorcars.co.uk

This car was brand new end of March had rac out 3 times coz battery kept going dead was told by r a c it’s an app that was causing it waited a further 3 weeks for bludgeons to do it was told it was done drove all way to Shrewsbury from wrexham to find they hadn’t looked at passengers seat as it wasn’t moving which was left also passengers front door now doesn’t open from the inside can’t believe he phoned to say it was ready also getting anyone to answer phone is a joke do not trust these people!!!! Well he deposit back please keep the car as I have no faith in you or your team If we had known you were such a poor team of workers then we would definitely not of bought the car

We bought a new car through MG Budgens.

Great, helpful and friendly service. Would highly recommend to friends and family.

Took our c5 aircross in for a service and a mot. L got the car to the dealership for 8. 20 am l travelled through heavy rain and flooded roads to get to the dealership from market drayton . At no point did the service department inform me that the car would be at the dealership for a full day. My other car was serviced at telford in January and it took 3.5 hours. Another customer suffered the same fate ! She was of a good age and would have to have driven home in the rush hour.

The service department did.nt charge me for the mot but the car should.nt have taken 8 hours? There where a couple of issues with the car that the dealership did.nt pick up on. We have had 3 cars with this dealership but there won.t be anymore purchases in the future. Awful people to deal with.

We had the misfortune of ordering a new MG Trophy from this dealership in Shrewsbury.

We ordered the car in September and paid a deposit, we were promised delivery in 10-12 weeks or by end of December at the latest.

After a couple of months having not heard anything from them had a call from the salesman stating the car would be delivered towards the end of February some 5 months after ordering. We were not happy as we were looking to trade in our car which was depreciating in value and the manager wouldn't fix a price. We were offered a different colour interior which they hoped to have by mid December but offered no apology or discount for the delay. They then contacted us to say they wanted our car a week before the new one was due and they would re value it at that point. Not sure how they expected us to get around for a week or more without a car.

We lost patience with them at this point and cancelled the order , they weren't bothered .

We then contacted MG Stourbridge and it was a breath of fresh air, brilliant from start to finish. The manager was how a manager should be, very professional, and excellent communication. The salesman we dealt with couldn't have done anymore, perfect from the start.

We got the car we ordered on the day promised, we had a guarantee price on our part ex which was set and the car itself which was the same as we had ordered from Shrewsbury was £2,000 cheaper and we got got more for ours so win win.

If you want to be treated badly and pay more than you should go to Shrewsbury but if you want a better price , first class service and be treated with respect then look no further than MG Stourbridge, worth travelling for.

I had a puncture and the unique key was missing. Representative was so helpful and understanding throughout. I had complete confidence in her managing the job. She understood my situation completely. Thank you

Really impressed. We are motability customers and was very well looked after by the person we dealt with. From the time of ordering to us receiving the car, was only one week, she made sure we were up to date the whole way through and bent over backward to make sure our car was available before lockdown 2.0. Over the moon with our new vehicle, which she helped us find. She worked with us and our families needs, to find a car that was suitable for us. There was no pressure to choose a particular vehicle, but her guidance and experience shone through. Highly recommend her, and if course Budgen Motors, for anyone looking for a car.

I have a new vehicle, a Peugot 5008 SUV, bought from Budgen Motors in Shrewsbury. The first fault it developed related to the automatic dipping headlights which sometimes work and sometimes don't. I considered this to be dangerous because of its unpredictability and has still not been fixed after two visits, the second for a "software update" which meant me being without the vehicle for an entire day. The fault is pretty certain to be with the forward facing camera (error message on the display!) but they won't listen. It has now developed a second fault relating to the automatic tailgate which, like the headlights, works sometimes and sometimes doesn't. Having contacted them again today to say the headlight problem is still there and now I have the problem with the tailgate too, I was greeted with "we need the car in for the full day to investigate it". When I told the receptionist that all I wanted was to call in for someone to have a look to see what the problem might be, I was told "we still need it for the full day", this despite my plea that I was moving house and couldn't spare it for the day! My major problem with Budgen is you can't even get to speak to a mechanic, the receptionist is so obstructive and unhelpful. Totally, totally frustrating. I advised her I'd get another Peugot dealer to deal with it!!!

Brought a used vehicle from this company with a faulty heating control, after being messed around we were finally told that the replacement part had been ordered from Ford and would be repaired the following day. We were called and told the part had arrived and replaced, when the unit broke again, we took the vehicle to a local garage who showed us the new and replaced heating control cable, which was actually crimped and glued into place, this was definitely NOT a new cable.

During the middle of February this year I took my Peugeot 208 for a service at Budgen Motors Peugeot in Shrewsbury. Pretty much as soon as I got through the door a seemingly nice saleswoman asked me if I was thinking of upgrading my vehicle and told me that I would get a good deal as they were desperate to sell 17 plate models to hit targets. Eventually we came to agreement on a price that I was happy to pay for a new 5dr 208. The vehicle was ordered the next day and I was in belief I would be collecting it March 1st. I ended up having to call several times trying to find out information about the registration plate and date of collection for my insurance. I was told I would have a call back but on numerous occasions they failed to do so. February 28th I phoned yet again to find out exactly when I was due to collect this vehicle, to be told they can't get it in the colour I wanted 'bianca white.' I find it shocking that they were never able to make me aware of this and never called to let me know. They only told me this because I called first!

Disappointed that I wasn't receiving a new car I complained via email a couple of days later explaining how I felt like the sales team weren't prepared to get me a good offer anymore.

The next day I had a call from the saleswoman explaining that they managed to get the 208 Black Edition in the colour I wanted. I said no I just want to cancel but in reply was told 'but the vehicle is already on order.' They expected me to accept a vehicle that wasn't my original specifications as I wanted a 5dr. They were just extremely lucky I love the 208 Black Edition. A few days later I went over to sign paperwork and left happy as I was getting it at the same price!

A few days later I had another call of the sales woman saying she had made a mistake with some paperwork and I had to go over again to sign it! I live in Telford so travelling to Shrewsbury because of their mistake is not convenient in the slightest.

Finally after an extra 2 weeks of getting the car I get to collect it. The sales woman said she would call in a couple of days to see how I was getting on. I was also told they have a customer feedback survey and was asked a few times if I was happy to give them 10/10. I drive home and park on my drive. Try to lock with the key fob, but they haven't activated it! The amount of neglect and slip ups with this vehicle was getting ridiculous. AGAIN, I have to drive over to Shrewsbury to get this activated! Why should I have to keep going out of my way because of their simple neglect. How has so much slipped through the net? Whilst I'm over there again the saleswoman asks if I'm happy to give 10/10. Is she actually being serious.

3 weeks later I go over to the Telford Peugeot garage because my exhaust sounded like it was blowing. This is apparently fine but all of my friends/family comment on the sound and that it doesn't seem right. Whilst I'm over there they inform me I haven't set up a service plan and quoted me £790 over the 3 years. When I asked originally in Shrewsbury they told me that it was included in the price of the vehicle. This literally had to be some kind of joke. Phoned the dealership the same day to speak to saleswoman but she wasn't in. The next day the after care team call to see if everything is okay. No it is not okay!!! Absolutely shocking how this saleswoman has done nothing right and leaving me worried that I'm going to have to pay an extra £790 for the servicing when she told me it was included on 2 occasions!!! Also found out that I paid £95 for 'mats and mudflaps' but I never received these.

They are now on order and the managing director is sending me a letter entitling me to 3 years free servicing. In all honestly I would never in a million years buy from any Peugeot dealership again. Still deciding if I'm going to take it even further and go to trading standards. All this dealership cares about is receiving 10/10 on a survey. Most disgusting and incompetent service you will ever receive.

Went in on Tuesday to have a look around. Seen a car on the forecourt we liked so went and spoke to a salesman. They looked at our car and offered us a low price for what we've got. We didn't mind too much because we liked the car we'd seen and the price was good. Went inside to find out the price of the car on the forecourt was £2,000 more than what was stated on the forecourt. So we decided to mention about the low price they'd offered for our car. The salesman went off and came back with a very confident looking woman who jumped into our car and drove off the forecourt without saying a word to us. Very rude and unprofessional in our opinion.