Nationwide Hire UK www.nationwidehireuk.co.uk

Best avoid this company as I think they are a borderline sham. Poor customer service, administration and high prices. I booked them before reading the reviews. Although I got a partial refund they took off a sizeable amount in cancellation fee, which I hadn’t been advised of.

Do not use - cancellation terms imposed are unfair and limits your legal rights under the Consumer Rights Act and the Consumer Contracts Regulations which allow a 14 day cooling off period, particularly for purchases made over the phone or online for purchase hire. However, Nationwidehire terms state a lengthy notice period for cancellation overriding these rights, and are not practicable in most instances particularly where you hire and receive the car on the same day. I have consulted with Trading Standards who are aware, and will be refuting any further imposed charges (see previous customer reviews) without: a) supporting evidence of their claims, and b) specifically referencing their terms. My partner has a brain injury, and is protected under the disability act. I tried to call to enquire about these terms unfortunately the conversation became heated after the attitude I received when I reiterated the same above (also as previous customer reviews). Avoid at all costs.

We sold our static caravan and had to move out at short notice these guys went above and beyond to help us out, both drop off and pick up drivers were brilliant on a cold wet day top marks guys will use you again!

I would put zero stars if I could. Absolutely disgusted with how I have been treated by this company. Hired a van for a weekend, it was parked outside my house and a pedestrian smashed the mirror glass. This can be replaced for £ 30, (we have done this same repair on our motorhome) they charged me over £600 with FAKE photos showing the whole unit smashed. BE AWARE if hiring from this company, they are making money from false damage claims.

the whole process was simple and straight forward. when dealing with the team in the office they were all a delight to speak to. Would definitely recommend these guys.

Worst experience ever!! Terrible, rude and hostile customer service!!! Please don’t consider hiring a car from nationwide hire UK! This is the worst car hire service i’ve ever had to deal with - i wish i could give zero stars! hired and paid for a van and they sent an unsafe giant bus that i was legally unable to drive because of the seat capacity, or use a car seat in, or even fit luggage in for a group of 12. raised the issues at drop-off and rather that attempting to find a resolution, i was met with outright hostility and a very quick “no refunds”. and after all they refused to even say when they would come pick their unsightly bus which couldn’t even fit in a public parking space. horrible team, terrible experience! Following up the matter legally! avoid at all costs!

I hired a van, and whilst it was delivered on time, the van is still to be collected 5 days later. Read the contract carefully before using nationwide hire. They are a broker and hide behind this with their contract terms, and take no responsibility to assist or help to resolve.

I have booked for van hire on Monday evening over the phone, van spouse to be delivered on Wednesday but my circumstances changed and I had to cancel it on Tuesday morning. I have cancel booking before they even confirm the booking. I have receive cancellation confirmation but there is a catch, there is no refund. When I made booking, agent didn’t mention if I cancel I will not get any refund to be honest didn’t give any information. I contacted customer service and they told me I should have read terms and conditions. Not once I should read terms and conditions from agent at the time of sale, I have received acknowledgment email and there is no information regarding terms and conditions nor there is a link. Everytime I try to contact customer service, there is no one wants to listen to me and almost feels like that was normal for them. £1438 cancel before booking started and that is how much they charge me for cancellation. My advice stay away from this company.

I hired a van from nationwide hire and arranged delivery for 08.30 Saturday 22nd. I received a phone call at 9.39pm the night before saying he was on his way now and dropping the van off, regardless of wether I was unavailable or not. Because there is issues with parking and because I wanted to receive the keys I agreed to stay up until the ETA of 11.30. By 00.15 there was still no van so I messaged the person who was delivering the van and he informed me ha had already delivered the van and posted the keys. The keys WERE NOT POSTED THROUGH MY DOOR. I moved about 4 van loads of my belongings into my living room in preparation to load the van. I have 2 children 1 and 3 years old so this has not been easy and made it very difficult but as this was just supposed to be overnight we just put up with it. I have also arranged to meet someone in Manchester that day with a storage facility to unload my belongings. I put a days annual leave in to plan for this time sensitive move - now I had to cancel my clinic next Saturday of 40 patients and I will be losing a great deal of money - I was absolutely devastated by the way I was treated - The person I was speaking with did not offer any solution or compensation and was very unhelpful. They didn’t offer a replacement and said I might get a refund in 5 days but couldn’t tell me when. I asked to speak with a manager but they said no - I just have to put something in writing and that was that - they didn’t care and just said they were a broker. I strongly advise you not to use nationwide hire, they just want to take your money and do not deliver on their promise. If something goes wrong they do not care how it may impact you.

I needed a van for a Sunday but, because of their weekend limitations, I'd had to book it from the Saturday until the Monday. All sorted, confirmed, paperwork submitted but the van never showed up. When I phoned customer services, they said there was nothing they could do but they would forward my concern to be reviewed on the Monday. On the Monday I received my money back. No explanation, no apology and certainly no additional compensation for my out of pocket expenses due to having to arranged an alternate way of moving several tons of material. Pity, they've been good in the past but this was terribly customer services and has lost our business.