America Car Rental - www.americacarrental.com

Very good services by booking car rental in America Car Rental.

I needed a car for a week's holiday in the East Coast of USA. After a web search of companies offering the service, came up on top for value. After completing a well laid-out, user-friendly web application form, I was sent an immediate email with details of the rental request. This included Customer Service telephone number and email address. The car voucher was then sent almost immediately but I missed it in my inbox, so I called Customer Services and was immediately sent another copy of the voucher without any fuss. The rental was with one of the main International car hire companies and I was able to collect the car from the main rental office at JFK. To my delight, I was upgraded to a large four door saloon car, which was much more comfortable than the economy 2-door model I had rented. When I emailed Customer Services during the week with a query about possible change of date for the return of the car, I received an immediate email response pointing me to the right contact to direct my query. All in all, the best budget rental experience I have had in over 30 years of travel. Highly recommended.

We have rented cars in the USA from this company on two different occasions and found them to be excellent. The standard car hire agencies (Budget, Avis, Dollar, etc, etc) always hit you with add-on insurances (which are very necessary in the USA). These required extras usually about double the base cost of the car rental.

This company has all the necessary insurances build into its base rate which then turns out to be not much different from the base cost charged by the standard car hire agencies. Furthermore, since they work through the standard car hire agencies, the administrative hassles are no more or less than you would find in a standard car hire arrangement.

To make a long and very complicated story short, we were unable to pick up our prepaid rental car which we booked at Dollar through AMERICACARRENTAL.COM within the 24 hours after planned pick-up due to several difficulties that were beyond our control.

When we finally arrived at Dollar (48 hours after planned pick-up time) the car rental company wouldn't accept the voucher anymore because it expired and offered us a new deal (which was $1280 instead of the $680 we paid to AMERICACARRENRENTAL.COM). We deliberately didn't book a new car (although Dollar suggested this) and waited for AMERICACARRENTAL.COM to arrange a new booking (this was not possible right away due to the time difference between the US and the UK and since this occurred on a Sunday).

This is exactly what AMERICACARRENTAL.COM did. Within less than a day they arranged a new voucher without any additional costs. This made it possible to continue our trip without any further bad luck or delays.

So, not only did we have major savings by booking our rental car through AMERICACARRENTAL.COM, we also experienced excellent customer service and support from AMERICACARRENTAL.COM.