A Ferry - www.aferry.co.uk

Their website to amend a booking doesn,t work on either my iPad or Windows PC, both with updated software. Contact via email is via a dodgy looking address and in the unlikely event they answer, you,ll get someone who hasn,t got a clue. Persevere and you may end up with someone competent enough to deal with your enquiry.

There is no other way to deal with them directly and any links send you back to your account or the ferry company who are sympathetic but say because you used A Ferry, they cannot make changes themselves..

The entire operation has changed to a rather shadowy and shoddy third rate outfit. They have no interest in any type of customer service or fair treatment of genuine enquiries which the ferry companies offer as a matter of course.

Avoid this company like the plague and deal with the ferry companies or Eurotunnel directly. Hard to believe they could be so blatantly bad.

One of the worst place where to book your ferry ticket. I am so surprised that there no proper 24/7 customer service.

So, yesterday 04.02.2022 I bought a ticket from Dover - Calais. For some while I'm driving to France with my Vauxhall Movano car trailer just to pick some goods up, and when I book a ticket I have always choose car type - van ( 8.00m - 2.20m) and I never ever had some problems even booking ticket through Aferry. So yesterday,I couldn't even went through the check in because, at least person who works there explained me), from the 01.01.2022 there has been some new law which says if you are driving with van you immediately are a commercial driver and you need to have some GMR form ( does not matter if you are just private driver with empty car trailer).

Why, when you make a booking there is no some warning message which tells you about this new rule?? I lost nearly 300£ for two tickets because of that ....and even worse is that , that there is no-one who could help you. Every single person who works at the port were saying next time please don't use Aferry - book straight from ferry company. So yes, from this time on i will never use Aferry again. I am so disappointed loosing my time,my money...

Booked with Aferry and could not go due to corona virus issues. Try to contact them but they have no phone number that works ! So I emailed them to change the dates , which I am still awaiting a reply and quite frankly don’t expect to get one, as this was several days ago.

My advice would be do not book with them book direct .

I booked online a ferry ticket and never got it, They told me you will find it in the port. But nothing found, I was forced to buy an expansiver ticket.

I hope I will get a refund.

Due to Covid we’ve had to alter our trip to France, a ferry are impossible to speak to, don’t answer letters and you simply cannot do what they advise on there website, to add insult to injury when I’ve try I’d to cancel there is NO refund- what a bunch of robbers don’t give them any of your hard earned!!

Don't book with Ferrysavers/Aferry till you read this.......

I wrote this 3 days ago. (it's got worse) Are Ferrysavers going into administration? By their recent actions, I'd say they are. Seriously, book with another company. I wish I had, because I seriously think I've lost my money. I initially booked a crossing prior to the lock-down. I was due to travel to France with my family, my dog and my severely mentally handicapped daughter. We own a house there, and we planned to go for a month. This crossing, Newhaven to Dieppe needed to be changed, so I contacted Ferrysavers online. You can't contact them any other way and online, it's all a bit vague. I altered my crossing to 28th July but I couldn't pay the extra fee (£21) via credit or debit card. I tried several cards, it kept saying I needed to 'authenticate' the transaction ??? I tried Paypal and that worked. They took the money, I was sent a receipt for the new crossing, but almost at once, I was sent 2 further receipts for additional crossings, on 9th July and the 24th July. Here you go Ferrysavers, AFerry 13274654. DFDS 19766639 this is the references for the 28th of July. I have sent several emails since to Ferrysavers and no reply. All I get is, There emails are not monitored. I don't want to drive 300 miles to a ferry port with my family, severely mentally handicapped daughter and elderly dog, only to be told No Sir, we have no record of your booking. Nightmare. Please. Don't book with Ferrysavers. I honestly think they are about to do a Thomas Cook.

Accrington, Lancs.

So, with the booking ref. for the later crossing, Newhaven/Dieppe 28th July and the ticket I paid more for, I ring DFDS ferries. No Sir, We haven't got your new booking. Only your old one and we can't change it, only Ferrysavers/Aferry can. So DFDS try to ring Ferrysavers/Aferry and they can't get through. No surprise there. DFDS then send them an email. Good Luck with that one too, I've tried that also, to no effect. DFDS say, Leave it a couple of days and try ringing Aferry. I said, You rang them, you've emailed them. If they won't reply to you, I don't expect them to contact me anytime soon... I'm told others are contacting DFDS like me with the same problem. You have been warned.

I made a RETURN booking with AFerry for the 2nd May and understandably It was cancelled due to COVID 19. AFerry offered a refund VOUCHER but only for the OUTWARD journey. Apparently they are treating it as two separate bookings which they were not. How am I supposed to use the return booking when I have not travelled there? I understand that if I had booked directly with Brittany Ferries both journeys would have been credited and a cash refund would have been available. I will never use AFerry again!

DO NOT TRUST YOUR MONEY WITH THESE PEOPLE!

No ferries sailing. Lockdown over all Europe. Aferry say, if I cancel there will be no refund. Try to ring , get 0844 number which is expensive and tells you to go online, but no one responds. Just got text message saying no refund.

I am angry, frustrated as you are not able to speak to a human being.

Cowards, unhelpful and money making from victims. I will never use again ever.....

If i could have given '0' stars i would have. Awful service. So the Goverment announces a lock down and because i can't now travel this company want to keep 50% of my money! Another company trying to make money from this awful time! No care to how it will affect their customers potentially out of work!

La compañía a ferry no me informo de un cambio de horario en mi ferry. Lo cual retrasaba todo impidiendo que llegara a valencia a tiempo a coger un vuelo para la boda de mi hermana.

Tuve que irme en avión, dejar mi coche en un parking en canarias y luego a las 3 semanas volver a por mi coche.

Después de un mes aún no saben darme una respuesta es imposible contactar por teléfono y encima te contestan a los mensajes cuando quieren.

Sinceramente he viajado mucho a lo largo de mi vida y nunca he tenido tantos problemas relacionados

pésimo.

No lo recomendaría bajo ningún coche concepto