Chiltern Railways

Unfair and disengaged from customers, especially management who are incompetent.

In the evening they quite often run a two coach train instead of 4+ coaches train which makes it inhumane for the travellers. Very disrespectful!

Chiltern Rail. Trains cancelled, running late plain just not showing up and you get left waiting for trains that do not turn up. This is a terrible service. The train from Marylebone to Aylesbury turned up late after the previous one had been cancelled with two carriages and everyone packed in like sardines. Standing room only. My advice to anyone trying to get anywhere on time, please find another mode of travel as this one is not fit for purpose!

Chiltern offering their usual expensive,overcrowded and unsafe service. How do they get away with this consistently poor excuse? This kind of overcrowding cannot be safe. Its must be an horrendous experience for the older/ young passengers and anyone with additional needs. Stop overbooking these trains for God sake 

This morning I have paid £41 for the return journey from High Wycombe to London Marleybone. The train was slightly late and no seats available what so ever. Forget about the seats there was barely space for stand. A pregnant woman almost fainted. No air condition either. The train was jam packed and had only 4 carriages. A lot of money for the return journey with no service arrangements what so ever. Extremely disappointed.

What an abominable service. Unfortunately, overcrowded, filthy, old carriages are a matter of course, and they seem to delight in using very short trains at the busiest time - for example, the first cheap train last Friday morning - which normally would have 5 carriages -only had 3 carriages. No explanation. Hence, half the people with tickets for that service had to take the later train; and for no other reason than Chiltern Rail couldn't be bothered to fulfil their obligation to their customers.

This has now been compounded by an almost COMPLETE SHUTDOWN OF ALL THEIR ROUTES BETWEEN NEXT MONDAY UNTIL EARLY JANUARY. No explanation has been given, and it is clearly more than a reaction to strike days. Chiltern Rail's passengers, who unfortunately do not have a choice of rail service provider, are being screwed sideways by the incompetence of this company who clearly are incapable of providing even a minimal service. At the very least, a reason for this should have been provided. I know nothing will be done about them, but I, along with the other unfortunates who have to use this garbage company, deserve so much better than this shambles run by a bunch of half-wits.

Knowing full well that many people would be travelling to Warwick this morning for the Commonwealth Games, Chiltern Rail kindly CANCEL the only train that would get people there in time for the start!!!!

Staff are useless and the least friendly. Delayed train to London Marylebone was supposed to arrive at 12:44 arrived at 12:35 and waited less than a minutes. People were still coming down the stair to catch it but the driver decided to shot the door in their faces and leave. Went to complaint to staff in the station, but all they would say is next train is at 13:09. Not even an apology for the wrong timing on the board. It’s very obvious that staff have had no training in customer service.

Do not arrive after 9am at Oxford Parkway and expect to find a parking space. If there are no spaces, and you are in a hurry, and make the mistake of parking outside a designated bay, you will be fined £50.I'm sure that many travellers have experienced the same.

Chiltern should alert users of Parkways through their website or by a sign at the entrance saying how many spaces there are left (like most carparks these days).

The main issue of this service in general is that it does not respect punctuality. The amount of times that trains from or to Marylebone are 30min+ late or cancelled is annoying, to put it mildly. What really really grinds my gears, though, is how consistently trains a little late. I am not even talking about the little 'expect trains to be up to three minutes late' scapegoat they have in place during autumn or winter. I cannot tell you how aggravating it is when it creeps up to five, ten minutes and so on every single day, no matter which way you are going. I cannot remember the last time I got to Marylebone on time. An an aside, God forbid if you access London from smaller stations like Denham - Chiltern are going to give you grief.