Northern Rail

I went to leeds city station to get my ticket changed, a lovely,sweet and an amazing woman attended to me, she is excellent,she doesn't even treat her work as a job, she serves you as if her life depends on it. Beautiful and an amazing person.

Booked. Train from Bentham to Leeds yesterday 6/6/24 Trains were cancelled so had to drive to Skipton and catch the train from there . We enquired at the ticket office if it was ok as our ticket journey was from Bentham. No problem lady at kiosk ensured us . However ! Man at barrier control reluctantly had to open up for us after we’d explained. On our return from Leedsthe following day we caught an earlier train than booked . No problem with ticket inspectors on the train Arriving at Skipton our on phone ticket wouldn’t open the barrier . Same rude operator was there , very patronising.. we explained why again . Our car was parked in Skipton because of Bentham cancelling. What a performance, let me speak he says . You could get into serious trouble. You can’t go through! Don’t do it again .

Talk about give a man a hat ! We’d paid our fare and because of no fault of our own he made a big issue out of it . However! My friend and I did find it amusing. The staff at the ticket office and on the train were all very understanding. After all , we had paid for a longer journey than the one we took.

Silly man .

Had a digital ticket and my phone died at departure station (bad planning on my behalf) and so I saw a ticket officer who had me fill out a travel incident report, assuring me I was not signing up for a fine.

An email from the debt recovery team comes through asking for proof of my ticket, not a problem!

I email back with my booking reference, railcard, expense receipt and the travel incident report all attached as photos, Northern's response to this was a £128 fine less than 1 day after me sending this proof of purchase, their excuse was this proof was 'not accepted' and only the digital QR code would do

With the fine sent to me I now had 14 days to get my original ticket reissued through my supplier which took quite a few days and then email and wait for their response.

2 weeks later I decide I would find out if I would be going to court or not and so I email asking what is happening, Northern's Debt Recovery team simply replied 'the issue is resolved and no further action is required' which would have been lovely to know as ive spent the last 2 weeks thinking i'd be going to court if they reject so much evidence.

Absolute joke of a company.

Had to travel to work during rail strike. No choice: don’t work, don’t get paid.

Had to get a taxi back as part of journey home, as my wife is disabled and housebound. Emailed Northern for compensation but flatly refused under Consumer Rights Act 2015. Weren’t interested they my season ticket strike payment is £5 and the journeys cost me £21 and more roles said as they give notice of strikes it’s my choice to travel and therefore go to work or not.

Event

I emailed Northern CEO several times who couldn’t even be bothered to email be back, farming me out to a Customer Service representative.

Total arrogance and indifference.

I commute on 80 trains a month through Northern and have claimed nearly over 50 delay repays this year to date. But have since moved roles within my company so I travel less, even though I loved my previous job.

Northern is shameless and aren’t interested in their core commuter customers.

Don't waste your time if you can find another option. Most of their staff would love more than to gloat at your situation. Really disappointing service.

Avoid Northern Rails they are a money making scheme organisation snd should be avoided at all costs, and alternative means of transportation should be sought. As a university student who has utilized this service for the past two years and holds a railcard 16-25, I encountered an issue when purchasing a ticket for a family member based on online misled information. Despite presenting the tickets to the conductor without any issues during the journey Blackburn services, I was rudely confronted by staff at Salford Station upon arrival. The staff aggressively claimed that the ticket purchased for my family member was invalid when used in conjunction with my discount railway card, contrary to the information available online. The staff's behavior was unprofessional and demanding, resulting in a fine of £115 being issued to me, with the threat of legal action if not paid. I explained my situation and the discrepancy in information between the online guidance and the conductor's approval from Blackburn station services. I emphasised that had I been informed earlier about the ticket's invalidity from Blackburnservices, I would have purchased a full-priced ticket to avoid this penalty.

As a university student facing financial constraints and unemployment, this fine poses a significant burden. I urge others to steer clear of Northern Rail as a company solely focused on profit, displaying unethical practices.

It is regrettable that I am left with no option but to pay the fine or face legal repercussions, highlighting the unprofessional conduct of this company. Sham organisation shame on you.

Also would like to add that trains are always delayed and cancelled due to staff! Don't expect to arrive anywhere on time

Myself and two young Granddaughters were on the 13.40 Newcastle to Carlisle train today. I would just like to say what two lovely female Guards we had. They were so pleasant and helpful to every passenger, and clearly enjoyed their job and took great pride in providing great customer service. A credit to their team.

ticket checker was very rude towards hijabis and people of colour ,he told us we didnt have a railcard when we clearly did, laughed at us and we felt very targeted unlike others just because of our religion and ethnicity

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The tables arent being sprayed with hard surface cleaner as can see dirt build up in between the table and the window sills.

They take your money, cancel their trains and then the next trains get cancelled and delayed. This is every single day, regardless of strike or not. Sick to death of stress from extra hours added onto my day because of their incompetence. Want a refund, expect to be tricked blind and pay £10 regardless the price of the ticket. That is illegal and against the consumer credit act