South West Trains

Travelled from Clapham unction to Southampton, it was busy on the platform and the train had only 5 carriages on a major route. A disgrace during lock down, when we are told to self distance.

I travelled from Exeter to Woking a couple of days ago in a warm comfortable clean train which was on time and provided trolley refreshments. A good service.

For the last month now the quality of the service of trains in and out of Waterloo has been essentially hopeless. Day after day there are delays and cancellations. Problems at 07:00 seem to take out the entire day. Anyway yet again today I am trying to see what the service situation is and all I see on the "Live Departure Boards" are yet more delays and cancellations

We arrived at Waterloo for a three day trip to Sherborne to find the service completely disrupted by at least three different malfunctions. Three consecutive trains were shown on the display boards only to have the 'cancelled' sign appear with no tannoy explanation nor any indication of when a train might run. After the third cancellation, we gave up and returned home. Around £70 wasted and a family visit ruined.

I've recently travelled around France on clean, rapid, punctual trains. Our system leaves much to be desired.

EDIT: This review would show zero stars but that's not allowed. Reluctantly an ill-deserved single star is shown.

I purchased two return train tickets on Southwest rail in the U.K. for our teenage son that was travelling with a friend from Bounremouth to Southampton. The customer service agent refused to provide my son with tickets for the voucher because he did not have the credit card that I used (my own) to book the tickets with. My son was forced to use cash to purchase a new ticket....

Nice trains. Fairly clean for public transport. Staff are very helpful. Wifi is great.

Its a shame that people don't understand the point of a quiet zone is that should be quiet. I can't stress how annoying it is to sit in the quiet coach for a nice peaceful journey only for some idiot to come in shouting on their phone or a large bunch of people who are constantly talking.

South west trains are a joke! A poor one at that.

Trains from waterloo heading through Isleworth are hardly ever running at the weekends!

But guess what today Sunday 9th Jan they are running bud laughably not stopping at Isleworth !

Why do you bother seriously! The service you offer or the lack of it is a disgrace !

every time I travel with South West Trains the train was late , unhelpful staff ,bad customer service. Will drive from now on. wouldn't recommended to anyone

I had a very amusing journey home from Clapham Junction yesterday on the 14.59 to Woking. The guard gave us a Christmas quiz and was very entertaining. It was so nice all the commuters were joining in. Need more guards like this. Thank you to the quiz master!!

Booked online for advanced travel no reference or email received,phoned customer services was told problem with website since upgrade refund in four days now probably seven!Can't buy tickets until I have money back over £80.Cleared my account in one day they can't return it for one week.