Fresh Tracks Canada - www.freshtrackscanada.com

Unbelievable scenery! Loved the Rocky Mountaineer and their staff. So much fun! The Banff and Lake Louise Fairmont hotels were the best!

Fresh Tracks organised a great holiday for us which the family really enjoyed. Started in Vancouver where we were picked up at the airport and stayed at the Fairmont. Had a great dinner organised and trip around Vancouver. Took the train to Jasper (VIA was good and cheaper than Rocky Mountaineer but would go Mountaineer next time). Great sightseeing organised in Jasper, Lake Louise and Banff and off to Calgary. Only problem was in Calgary, the limo company sent 1 car when 2 were ordered so had to get that fixed. Otherwise back in Vancouver again a great stay. All the rooms (at Fairmont hotels) were very good and comfortable. So yes, Fresh Tracks did a great job.

We had a wonderful time on our trip. The scenery was fantastic and beautiful. Train trip was top notch. Service, food and drink were amazing. Got to experience all possible weather conditions! Cool – warm, dry, rain and snow! Just the right amount of activities and covered meals, giving us flexibility for our choices.

Thanks to you and all of the staff at Fresh Tracks, Rocky Mountaineer and Fairmont. Everyone was friendly and helpful!

We booked this trip because we had done a trip on a train in Alaska that was amazing. Unfortunately this trip was a disaster. The train tracks are horrible and therefore the ride is terrible - would wake you up in the middle of the night thinking that you'd been in a major accident. The freight trains have priority. So you're constantly pulling over so the freight trains can pass. Every train ride and we had several since we went from the west coast to the east coast was 2 to 6 hours late. Just because they're late doesn't mean they're feeding you dinner. When you get to your hotel everything's closed so no dinner.

The hotels are substandard and the overall experience was terrible. We paid for top of the line so at least we were able to move about a bit. The people that paid less were trapped in a small little seat for the whole duration of a 14-hour train ride. They were all miserable. I have no idea how fresh tracks gets good ratings because it's a horrible trip. And extremely expensive for a horrible trip. When we spoke to people in Canada they said they never travel on those trains because the tracks are destroyed by the freight trains therefore it's a very uncomfortable ride. Do yourself a major favor and avoid fresh tracks like the plague. Not only will you save money you will have a much better time if you just rent a car and do it yourself.

Buyer Beware with Fresh Tracks. This a travel agent and not Rocky Mountaineer. I booked and paid for a Goldleaf tour on Rocky Mountaineer. I received 3 star treatment. Was really disappointed. I would not recommend using them. We had 17 people on the Mountaineer train that had booked through Fresh Tracks and everyone felt the same. We loved seeing Canada and all the majesty of the Canadian Rockies but was extremely disappointed in what we got for what we paid.

These people are not reputable. How they are still in business is a mystery to me.

we lost over $200 deposit booked before Covid then lockdown occurred.

They basically said - sorry out of luck.

I would never ever deal with these jokers.

Fresh Tracks are advertising train trips through Canada starting in April 2021. Have they received confirmation from the Canadian authorities that the Covid pandemic situation will allow these trips at that point in time? Potential customers should check that crucial information. If Fresh Tracks have not received that insurance, how can they sell these trips? If the trips are cancelled, will Fresh Tracks reimburse the customers? Or will Fresh Tracks, as they have systematically done in the Corona pandemic situation, bluntly apply their terms and conditions? A few of them below:

4. NO WARRANTIES- Fresh Tracks provides no warranty regarding the completeness, accuracy, reliability or quality of any information provided with respect to any Travel Services.

6. DEPOSITS, PAYMENTS AND FEES-(ii) Booking Deposit

A non-refundable deposit (“Booking Deposit”) equal to 30% of the total cost of the Travel Services (excluding applicable taxes and fees) will be required at the time you book your trip.

(v) All Deposits, Payment and Fees are non-refundable.

All of the deposits, payments and fees paid in relation to any Travel Services or Insurance are non-refundable

I know what I am talking about: Fresh Tracks refused to reimburse the 7,300 US dollars of our “Booking Deposit” paid on 21.02.2020 for a trip mid-August 2020 that they cancelled on 15 May.

We booked with Fresh Tracks Canada for 23,000 US dollars a train trip (VIA RAIL) from Vancouver to Toronto in summer 2020 and paid a deposit of 7,300 US dollars. Fresh Tracks informed us in May that the trip was cancelled because of Corona. They "offered" to book the same trip in 2021 against an immediate payment of 4,900 US dollars or there would be a price increase of 5 to 8% (Note: inflation rate foreseen to be of the order of 2% only). We could not accept because of our ages. Fresh Tracks refused to reimburse the deposit. Quote from the owner: ”Consider that last year 22 million people visited Canada, most of them from April to September - then imagine the economic impacts on all the businesses that depend on that when that number of visitors turns to zero. Refunds are just not possible on a mass scale such as this”. In other words: tough luck for you, customer, good opportunity for me, the owner of Fresh Tracks Canada.

We should have read the assessments of Fresh Tracks by their own employees on Glassdoor.ca : "all they care about is making as much money as they can.", “terrible management, overworked, they don’t care about the clients only the profits, no longer an actual travel agency as its more of a call centre"... We would have realized that Fresh Tracks Canada is the travel agency to avoid at any price.

We had fortunately bought expensive "Cancel For Any Reason" insurance with Allianz Global Assistance, business partner of Fresh Tracks. Twenty (20) weeks after Allianz Global Assistance acknowledged having received our claim for reimbursement of our deposit we have no heard of them in spite of several reminders. We start to fear that we shall never get our money back.

Altogether this was a total disaster for us, obviously not for Fresh Tracks Canada! And also not for Allianz Global xxxx!

My wife and I had a terrible experience with this company. Sent them a few thousand dollar deposit for a rail trip scheduled for early October 2020 - Eastern Canada.

Then COVID19 hit. The sleeper rail portion of the trip was cancelled and they offered a reschedule or cancellation with loss of deposit. I wasnt about to send them another $5000 for the uncertainty of when or if we could ever take the trip. I did not know when US citizens would be allowed back into Canada and Fresh Tracks was of no help, no ongoing communication, just a basic reschedule or cancell.

We did not purchase trip insurance due to the high cost. Needless to say, we lost our deposit and they would not bend - not even offer a compromise.

We didnt change the terms of the trip, they did.

I WOULD NEVER TRAVEL WITH FRESH TRACKS AND DOUBTFUL THAT I WOULD EVER RETURN TO CANADA.

ALTHOUGH I ENJOYED MOST OF THE TOURS, CANADA IS BEAUTIFUL. I WOULD NEVER USE FRESH TRACKS AGAIN. TOO MANY CLICHES, VERY POORLY PLANNED & THOUGHT OUT. I HAVE BEEN ON MANY TOURS THAT RAN EXTREMELY SMOOTHLY, THIS TOUR WAS NOT ONE OF THEM. PARTS WERE VERY SMOOTH BUT THERE WAS TO MANY AGGRAVING THINGS, DEFINITELY NOT THE PERFECT TRIP.