Sunny Beach, Victoria Palace Hotel

I booked this hotel for 6 of us for july for two weeks.Arrived 2am in the morning and saw people putting out their towels on sunbeds. Some were even saving as many as 12 beds at one time. In the two weeks we were there only got to sit around the pool twice and that was because we set our clocks to get up at 4.30am to save our beds.On one of the occasions two of our towels were stolen.Some of the saved beds were not used untill 3pm that afternoon. There is a sign saying towels will be removed if left unattended for more than one hour [NEVER HAPPENED]When you speak to the pool attendant he tells you to remove the towels yourself.OK if you want a fight.Booked in for B@B, only went once.The Dining room is like a cattle market.Rooms OK, Not 5 star standard Beds were changed 3 time weekly but you had to beg for towels.Very disapointed with all aspects of this hotel and would never go there again.

Don't be fooled by the hotel, looked beautiful and thats were it stopped!! We stayed here for a week in October, the room was clean but the staff, food and everything else was Terrible, on one occasion we were having our evening meal in the conservatory when it started to rain and the next thing we had to run for cover as the roof was leaking everyone grabbed their plates and ran. No entertain , a couple were mugged whilst walking to the hotel and the following morning the mugger entered the hotel and demanded money for the return of their goods.PLEASE DON'T WASTE YOUR MONEY, go somewhere else.

Victoria Palace & Spa was horrible! Old uneatable food, a non-working draining system (it stinks like poo everywhere), 100 sunbeds for >1200 guests, the hotel is FALLING APART. Rude staff.

Look at the following blogg for photos and information:

http://victoriapalace.blogspot.com/

Swedish agency Apollo who sold the trip don't think its nothing wrong with the hotel: APOLLO IS A IRRESPONSIBLE TRAVEL COMPANY!

Dont dont dont go to this hotel 5 star, i wouldnt give it a 2 star. Not only did you have to lay your own table in the restaurant; you got chipped cups; you were lucky if you got any food. The beds were terrible, bedding didnt fit and im sure i got bitten on legs from bed. I spent last three nights on sofa with my beach towels for covers. The service throughout the hotel was terrible (there was none). It was that bad we flew home a week early because we could not stand it any longer. I could go on forever about this Victoria Palace Hotel.

Worst holiday we've ever taken. Would not recommend victoria palace hotel to anyone - even my worst enemy. Total waste of time and money wish we had taken a lot more notice of all the negative reviews. we are reasonable and well travelled holiday makers. YOU HAVE BEEN WARNED - STAY AWAY

Before going to Victoria Palace in Bulgaria read some reviews and thought it was just people being picky but once we had been in the restaurant could see where people were coming from. No cups or cutlery and if you asked the staff for anything at all it seemed too much trouble. I have never heard so many people moan about a hotel, wont be going back.

The hotel is stunning from the outside and is very grand inside with the massive chandelier and suchlike. Food was awful, staff unfriendly and very unhelpful, very few of them actually acknowledge you or even smile - ok I know they're busy, but it costs nothing to smile! - we don't all love our jobs! Would definitely not recommend and definitely not going back

Hotel is stunning. Staff friendly, everywhere is so clean, rooms are really nice. After reading bad reviews we wasn't sure to go or not. It was one of the best hotels we have stayed in. It's very posh and spotlessly clean.

Stayed in Victoria Palace. Foyer beautiful, however I think could do with revamping some of rooms. Stayed 2 years ago in Neptune hotel, it was much better, not so much a cattle market a meal times.

We went for two weeks 8 July 2008 and from start to finish where treated like dirt the food was a disgrace. When we complained to the management they where very rude and didn't want to know, the food was cold the hot plates where cold and when we complained where told there was a microwave which didn't work, never got a sun bed for over a week and when we sat on the seats at the pool we where ask to move by the management because to sit on them you had to by drink, after paying 1600 and being a resident we thought they would be free but no, we decided to go into the indoor pool but surprise surprise there was a charge. The Victoria Palace is just a money making hotel with management who don't want to know and watch out if you want a cup of tea or coffee bring your own cups there's are chipped and cracked 5 star hotel I dont think so.