Crown Resorts Horizon

just returned after 2 weeks stay at crown resort paphos room ok but could do with decorating bath towels quite small and rather thin no mini bar as advertised television channels rubbish air condition rubbish quite smelly food quite good always hot and topped up regularly but did not like the idea of been told were to sit toasters very old pool area very clean and tidy no mats on beds plus a charge for towels on day of return my flight was at 11-55pm told to check out 12noon ask if i could have late room told me yes while 6-00pm for £45 but in advert it said £29 bar service VERY VERY POOR going back march & november but different hotel

Staff people very unpolite, speaking about the manager of the restaurant in this hotel, he was the worst person ever because I could understand what he was saying to disabled and elderly people in his own language. Many times I heard from him " I wish you die ,you old ugly .....".

This is heart breaking things to hear from a person like him, that should respect especially these kind of people, insted of treating them so rude.

Food very bad, service also not so good-staff do not speak English.

The hotel was clean and the staff were pleasant but we didn't enjoy our stay and don't think it deserves a 4 star status. Bingo every night is not to our taste and there was not a separate lounge where one could escape the noise. The food arrangements were redolent of Butlins. The buffet system resulted in the food being cold and there was no service as such. Even had to make our own toast and drinks. Much of the food was of poor quality, on an island where citrus fruits abound why do they serve cheap watery orange juice? The nightly roasts were acceptable but were spoilt by indifferent vegetables and other meats were tough and stringy. The price of drinks was exorbitant. When you can buy a bottle of gin for 5 euros how do they get away with charging the same for one gin and a stinging 7 euros 50 for a gin and tonic. Charging for tea and coffee in the room after the first complimentary portions is just greedy. No we would not recommend the hotel.

Crown Resorts Horizon Hotel is fantastic, great staff all round especially the animators, they worked really hard and were extremely friendly, the food was great the rooms all had great views and were spacious and the entertainment was very good.

We went to crown resorts for our honeymoon. When we first got there everyone was friendly and it seemed like a nice hotel until the next morning at breakfast!! Heaven forbid you should go in and find your own table, we would then be escorted prison style to our table by the rude waiter. Another few days in we went to a Pizza restauraunt and we only ate half so we brought it back with us, the next day we received a snotty note telling us we were not entitled to bring our own food and drink and if we wished to eat or drink to do it downstairs in the bar area. From this point we didn't buy anything from the hotel. It isn't the kind of hotel for young people. All in all we felt like we were in a prison camp. We do not intend to go back to Cyprus again as this resort put us off.

Well I wont pull any punches, just got back from the Crown Resorts Horizon hotel having been so called upgraded as my original hotel was overbooked. Well checked into reception for my sea view room, got to room no ea view it was at the back of the hotel, went to see the receptionist who I hasten to add has no manners. No please or thank you and very unhelpful, having explained my room error she said she would tell the manager, this went on for 3 days still no manager then gave up and put up with it till I get home to see the agent. First night in the restaurant ordered a large orange squash charged at 3.75 euro.ok then later from the hotel bar Ermins, ordered the same this time 3 25 euro. Why the diff I asked the girl, she then walked off. Next day ordered pint lager shandy from the bar 4.5 euro. Ordered same later charged 6 euro for the same drink again I asked why the diff price for the same drink different girl, said that was the price, So I decided not to drink it out of principal. It would appear that unless you kick up about the various prices you are charged for the same drink someone is conning you out of your pocket. Asked for the price list there isn't one on the wall only a little list by the bar counter like a menu. Now the food, but before I start don't blame the chef his hands are tied as the menu is selected by the food and bev mngr. I booked half board spent 3 nights in hotel, ate the rest outside in the restaurants. Breakfast is ok but salads remain the same daily. Had a power cut when I was there it took three engineers to get the telly working because one thought he got the sound and vision when he only got vision, the other was sent up to get the sound but only got sound on 1 channel and finally the third visit I got all sound. All this after complaining to the very rude receptionist who didn't seem to care a fig. Apparently if you ask to see the manager like I did a few times he must be mythical I never got to see him at all. So to sum up folks.

The staff need a lot of training ref customer relations. Would I go back no way, 4 stars they rate it, yes if they had good management and staff in my estimation 2 plus. Leaves a lot to be desired. I could go on but you got the gist, oh by the way when you get your room its no point in complaining about other rooms making noise it falls on deaf ears.

Have a good holiday folks.

Thoroughly enjoyed our holiday would go again. Nice clean hotel, lovely location, very nice pool and gardens. Nearby beaches were great. Paphos harbour only a taxi or bus ride away. Plenty of nearby eating places.

The Crown Resorts Horizon is a lovely hotel, great food, fantastic location, great pool. Would go again.

This is a lovely hotel with lovely pool & gardens. Also close to local shops, bars and bus stop. Beach not as close as had hoped and uphill walk back. Didn't find the staff very friendly and never managed to get served at the poolside bar so gave up in the end. However I did like the position of the hotel in comparison to some and wouldn't rule going back but on a B&B basis only.

Sea view comes at a price ( Noise from bar area and local disco)

Air conditioning "Not switched on until 1st May" Hotel Management even though this fringes their advertisement.

Normal hotel staff are very friendly but the constant noise and having to choose to either shut the balcony door to keep the noise out but then you roast in the room as no aircon as above OR open the balcony door, lie in your bed being bitten covering your head with a pillow to try and sleep. Hmmmmmmm

Food is ok if you get in early. Weekends the hotel is over run by locals who can be very noisy in their little groups.

This could be a great hotel but for us sadly is not. All the other reviews rate this hotel well but the sleepless nights have ruined our much needed holiday.