Carlton www.carltontravelgoods.com

Basically ruined our holiday. It doesnt come with any instructions, only option is number locking and if you make any errors in setting up your suitcase is write off. Our brand new suitcase got locked out for good and even the store from where I got it couldnt open.so I am left with a bag full of expensive items , in a brand new suitcase ,which cant be opened. All because they didnt provide clear written instruction manuals.

My set of Carlton luggage lasted 30 years in spite of being for overseas travel annually. I'm now ready for another set because the handle mechanism doesn't work.

We bought a travel bag from carlton 4 years back.The shop we bought it from has closed and the vip team has not maintained a database of the customer records.They say that the product we bought was made in 2016 while we purchased it in 2019 and so their 5 year warranty is nil.We do not understand their logic and frankly we will not be buying any more carlton products and advising others to do the same.

The people who sell you this are sham artists. Avoid at all costs, broke within first week.

My Carlton case has been round the world many times it still seals still works it’s a 25 kg suitcase it’s well battered still works I’ve had it for 15 years and all it needs at the moment his new wheels at the back for getting in and out of the airport so I’m trying to get those but there’s two Allen keys on each side inside you unscrew them and screw them back on the new ones so it’s quick and simple I’m 72 now and I’m going on a cruise taking my faithful Carlton case with me.

Have a good day I think I should give this case a five star rating

Bought a Carlton suitcase in India in2018 believing their global warranty,

Came to Melbourne Australia from Chennai by Srilankan Airlines. When I collected my checked in suitcase @Melbourne Airport found it broken and wheels also gone. Sent a mail about 20days back to Carlton. So far no response. No service centre in Melbourne to contact.

Never had such bitter experience with any company so far.

Its so bad...this product that its unbelievable. Broke like its made of terracotta. Wonder how its still around in the market.

I purchased the large suitcase for travelling abroad as I was promised it comes with international warranty. Could t find any service centre in London, no list of contact numbers are available to call. Had to bring back to Bangalore , no response to my email yet. The quality of material is extremely poor. Will take my chance at service centre, company advertises they will replace no questions asked.. let's see how this goes.

Purchased a Carlton 78 BLk Reflex bag in India, which came recommended by a store owner and was told has a worldwide guarantee. On our first use, before even arriving at the airport, the back had torn. Reached out to VIP/Carlton, whose contact service is limited to India. After initially promising a replacement, they went radio silent. Do yourself a favour - purchase any other better brand out there than from this company and terrible quality product.

I bought CARLTON BELMONT in 2017. It's under warranty. Strolly suck!! Service Raised a feedback with service request #1342. It's over 38 days & the issue not yet resolved. After continued follow up with Carlton team n bangalore store, nothing happened. They keep postponing delivery date which is highly unprofessional for such a big brand.

I had paid 7K + for this luggage just for brand sake that was a mistake!

Won't recommend my friends or anyone in the family to go for this brand!!