Radley - www.radley.co.uk

For a so called premium brand their customer service do not want to know. Left without a bag and £139.

You can do much better.

I wanted a Radley handbag for a while, because everyone seemed to have one. Well I got one as a gift, pink with spots on the inside and a spotty dog. A gift there's the problem, it's an opportunity for customer services to stick their fingers up at you, no receipt we take no notice!! so angry.

My problem, well I had noticed a large 5 cm long by 1cm wide patch of pink leather came away, no tear under the leather, just like a shaving on leather. I went to a leather specialist on the high street who said that it was a poor 'leather look' and he wouldn't touch it but as Radley have a reputation get in touch with them.

On the whole, no responsibility for faulty goods, poor customer focus, would I recommend them ? NOOOO would I buy a Radley again, NOOOO as friends have said it may have just have been a bad item but it's the value not just of the product but the customer service behind it. I was thanked with this bag.

Do you know telling people makes me feel better!

I received a gift of a Radley tote bag made from recycled bottles. Being both a fan of Radley products and of minimising my carbon footprint, I was delighted. However, the person had paid £20 for the bag, which I thought was rather expensive. I used the tote once on holiday and when I came to wash it...... NOT WASHABLE!! £20 for a single use bag is both ridiculous and hardly follows the sentiments or intentions of re-use & recycling. I wish my friend had paid 10p for a Bag-for-Life supermarket carrier and kept the £19.90.

When I contacted Radley to express my concerns, I was told that I could recycle my bag at at a waste recycling plant Great customer service? I think not!!

I feel that Radley's should have made it clear to the purchaser/user that this item is not washable and therefore effectively single use.

These people are rip off merchants. Took my order, money then 10 days later emailed to say out of stock and my money will be refunded in 10 working days. Then had the cheek to suggest I tried to get the same order from one of their shops!! Further they were still advertising the item as for sale.

Steer clear.

By chance the sales lady had recently been on a sales training course with Radley and was able to tell me that the patterned design on the bag was based on African tapestries. This information added value and interest to the purchase and it would have been nice if Radley had provided this information with the product.