Gala Hotels - www.galahotels.com

A éviter, problème garanti, lorsque vous vous présenter à l'hotel reservé, votre réservation n'existe pas !!!!!!!!!!!!!!!!!!!!!!!!!!

Avoid at all costs. They are based in Turkey, or somewhere nearby. They take your money and then cancel the booking without informing you.

They are also not cheap. We paid almost £200 less for the week when booking with the hotel direct.

It is a disgrace that their website is still up and running. Tripadviser have removed all their listings. No doubt they will start up again under a new name. Be savvy. Always check on the Company before making a booking.

Avoid at all costs. Booked a hotel in Tenerife via GalaHotels 4 weeks before arrival, and when arrived there got told that my booking had been cancelled 1 week ago by GalaHotels, because they send this hotel an e-mail that their so called company ''Leonardo Travel'' got bankrupt, but the funny thing is that their website is still up and running. I wasn't notified about this cancellation at all by them and on GalaHotels website my booking was still active. Had to pay for the hotel again to stay. When I tried to contact GalaHotels by all of the numbers provided on their website, none of the numbers worked (obviously) and writing an e-mail to them is pointless as well, so I contacted my bank via phone, told them the situation, and after a week when I came back I visited my bank again and told the same thing again. Next day they contacted VISA for chargeback option and it was successful, I got my money back in 3 days. Stay away from this company.

Booked a specific level of room with this company (and paid extra for it) only to find when I got the hotel that they had booked a lower level of room.

The hotel actually showed me the booking which stated the level of room booked.

I contact customer services (what a joke) to ask that they sort it out and was told that it may take 24hrs to action as everything had to be done by email. I was trying to check in at the time.

After days of calling/emailing they they just ignored me.

They also told me that the two rooms were the same even though you can book the DIFFERENT options.

No refunds.

I will NEVER use these again.

Do you own research though. Look at the forums and see the horror stories written there. I wish I had - Lesson learnt.

By mistake I double booked a room in a London hotel. Once directly with the hotel, the second through GalaHotels. The hotel immediately acknowledged the error. They did not take any money from Gala's agents. In other words, the second booking was not charged to Gala or its agents. What may have happened is that Gala was invoiced by its agents who simply kept the money. However, when I tried to get my money back from Gala I met all the hassles already mentioned on here. First of all they refused to acknowledge the claim. Then when we provided evidence from the hotel they simply refused to answer emails and seem to have locked us out of their web site contacts facility - or at least it isn't working. Bascially, they treated me badly and don't care.

i made booking at january it was free cancelation. But i had problem so in 13/2/18 i cancel it and they send me that in 21 days they refund my money.. The problem is i send lots of emails lots of messeges on fb to book me other dates and i will give them the extra money. But no once respon. Only messener they told me ok they will canact you soooooon.

This will be my last booking for sure.

I booked hotel in Havana with free hotel transfer. Hotel transfer was not provided. I was personally talking to the boss of transport company, which was supposed to pick me up and he claimed, that they stopped working for Galahotels 2 years ago. I requested complensation from galahotels for taxi (the only way to get from the airport), but they told me, that I did not follow instructions and I lie, because they still use transport company named on voucher (the one, that told me vis versa). Very sophosticated scheme - Havana taxi do not issue receipts, so credit card company can not help, neither can any official body due to galahotels operating from Turkey. Anyone can provide any legal advice?

Do not book through this company!!! 

i have had problems details below and when i googled them hundreds of bad trip advisor reviews have had 2 call my card company also they shut my case saying wasnt clear enough and to reopen case tried wont let me and wont let me open a new one emails are no reply and call centre hangs up on you well gala hotels you think you are getting away with this you have another thing coming i will review anywhere i can twitter facebook trustpilot tripadvisor you will regret the day you tried to take my money for free!!!!!!

case tried to open after they shut my first one: i cannot believe you have shut my case and gave reason as please write your request clearly!

is this clear enough for you i booked a hotel last night you have took my money then emailed today to say that you are moving me hotel. I cannot move hotel as i need to be in airport grounds hence why i booked the hotel i did.  

i have tried calling your call centre at half 5 when i finished work and the first time i picked option 0 got hung up on the second time i picked option 1 got hung up on and i also called another number on your site which kept telling me to press star as number didnt have a voicemail and just kept repeating this message when i pressed star. Your opening hours are supposidly to 6 so why was this? 

you have me panicking as i need a hotel room at airport on friday and if i dont get a response from you as soon as how can i book another hotel at airport. I will end up having to go to my bank  as i have paid for one thing and you are trying to give me another and i cannot get in contact with you through calls or cases because you just shut them. I need a reply asap 

a very unsatisfied customer

Avoid, took my money from my card ,no reservation. The hotel never heard of them.no response or answers no emails.total fraudlent. All positive reviews are fake like them.

Think again before booking through GalaHotels.com !

We Booked a hotel room for new years at Jury's Inn and on the night had several problems that were ultimately resolved by the Goodwill and kindness of the General manager of the hotel in the way of a full refund.

Because we paid through GalaHotels.com the refund had to be made to them with the express and direct request from the General manager of the hotel to refund us via GalaHotels.com.

Sadly GalaHotels.com have continued to prevent us having this refund they have been paid to give directly to us as yet using any and all delay tactics and excuses in phone call and email back and forth, even with the direct involvement of of the General Manager at the hotel who refunded the money already.

I have never dealt with such a terrible customer services in some place like Istanbul Turkey who's English is appalling and refusal to see good sense while they ignore the direct involvement to date of the General Manager at the hotel and our earnest attempts, even when they have the refund from the hotel.

Please think again before booking with GalaHotels.com we certainly will !