Global Hoppers - www.globalhoppers.co.uk
Global Hoppers - www.globalhoppers.co.uk
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User Reviews
Worst Travel Agents
This company have a cheek calling themselves travel agents.
I have had nothing but incompetence from any of the agents I have eventually manage to track down.
They dont reply to emails, phone calls letters except to occasionally robbing you off with a selection of excuses
This has been going on since March. Due to Covid our holiday was cancelled and I requested a full refund as was my right but so far, 5 full months later I am still waiting.
I realise and appreciate that the situation was not their fault but their customer service needs serious attention.
Avoid Avoid Avoid
Only given a one star because the option wasn’t there to give zero!
This company did not book on our baggage on to our holiday and on arrival at the airport we had to pay a further £400. The airliner said this was a common issue with travel agents and gave us a receipt to obtain a refund after our holiday.
Turns out nobody at global hoppers wanted to acknowledge the issue and after 20 days we were issued just a partial refund!
They refused to pay the full amount we were out of pocket.
Completely unprofessional AVOID AVOID AVOID
Extremely Bad Travel Agent, Go Elsewhere
Extremely bad.
Was promised 7 night stay in Turkey with upgrades for room.
Got to the hotel to find out they did not have our reservation.
Waited 12 hours in the lobby until I could get through to this rubbish team (including time difference), made several calls
Had to communicate between hotel owner and this agent (communication difficulties) for hours before I could check in.
Was now booked in for 6 nights as I lost the first night, and charged for 7.
Complained over phone and email for compensation, got limited response. Waited over 30 days with no resolution.
Avoid yourself the hassle. Do not book with Global Hoppers ever. Unprofessional and Unreliable.
Terrible Customer Service
Worst customer service company I have ever booked a holiday with. I had to cancel 2 people off our original booking but due to certain circumstances the 2 people could travel again. My original holiday for 6 passengers cost €3300 but in the end for one extra passenger, totalling 7 passengers ended up costing me €5040 and now one week prior to travelling, the company has informed me that I now only have 5 flights secured as the 2 previously cancelled were never added back onto the booking. I now have one week until my family holiday and accommodation secured but NO flights for 2 of my children even though its cost me over €5000 for a one week holiday to Spain!! Absolutely no respect whatsoever for their customers and put all the blame on me. And now apparently there is no refund as I cant go on holiday and leave 2 of my children behind!!Totally stressed and was looking forward to my family holiday and lost all my hard earned money for nothing in return!!!
Worst Company Ever Hell Holiday
Went to turkey 5star it was hell don't deal with this company waste of my £3000 pound hard saved money and end up ina horrible place want help can't help send email from turkey get back in own time complaints at hotel on email by phone they got the money not bothered after care
We are very sorry you were disappointed with your holiday but we do indeed care a great deal about our customers and we very much regret that you presently believe otherwise. We are not ourselves service providers – our sales team would have explained before you made your booking that we act only as agents and play no part in the actual provision of flights or hotels. However, if you were unhappy at your hotel, you would have had a voucher with numbers to call in the event that you required assistance. We hope you requested help but if you remain dissatisfied we will be happy to take up your concerns with the service provider. I’m sure you’ll understand it’s impossible to be more specific without further details so please contact us via the above link and we will make sure your complaints are investigated and answered.
Global Hoppers Won't Refund When Abta Say They Should
I had my holiday cancelled as a result of the Gatwick drone incident. I tried to get my holiday fully refunded because I could not arrange alternative flights as there were none available so the whole holiday was lost.
Global Hoppers refunded the flight almost immediately, but I later found out that they only refunded because they had got their money back from Easyjet immediately as well.
They refused to refund the hotel cost of over £2,000.
I asked ABTA and they said that the holiday was booked as a package and that they are fully liable to refund the whole holiday amount under these circumstances.
I contact them again and they have said we need time to get our money back from our supplier. That is complete rubbish, to be frank, they have to refund even if they don't get their money back and they should be insured against this sort of thing.
I would never use them again, watch out because they advertise under hundreds of other names but are the same company underneath. Look them up on ABTA's website to see their parent company Broadway Travel and the massive list of trading names.
We are so sorry that your holiday had to be cancelled because of the drone incident. We appreciate this caused many people enormous inconvenience and that some, like yourself, had to forego their plans completely in the end.
Unfortunately, this was – for everyone concerned – an unprecedented situation. No-one was clear as to whether refunds would come from service providers or insurers and that was why there was a short delay before some refunds could be processed. However, once we had clarification from the relevant sources, refunds were passed on to customers immediately, and we trust your own payment has now been processed and your complaint resolved.
Terrific Tenerife Rrip
Secured a great deal. Hotel and resort good. Everything was as expected
Going to book again with this company
The staff are helpful and courteous
Thank you for taking the time and trouble to post such a positive review. We are delighted you enjoyed your holiday and we look forward to being of service to you again very soon.
Globe Hoppers
I Worst travel agents ever. We booked 16/10/18 all in inclusive we paid then they took an extra £400 they changed hotel did not tell us when we saw what they had done to get back to the regional hotel they made us pay the extra £400 Would never book with them again,hotel was not what they said or the all inclusive wasn't. We went to Portgual mutha clube Praia de oura. We booked with global hoppers worst ones ever we have made a formal complaint. Be very careful if you book with them. First time last time
It is impossible to properly address your complaint as we do not know the booking detail nor the circumstances under which an additional charge may have been payable. However, customer satisfaction is of immense importance to us and we are therefore glad to see that you have made a formal complaint which we presume has already been submitted to our customer service team. We can assure you that the points you raise will be investigated and that you will receive a full response from our team once those investigations have been concluded.
Nightmare Holiday
Me and my Husband was looking so forward to this holiday as we have,nt had one for 2 years because i have been really poorly ,so we booked an holiday to FERENIKI RESORT in Greece never been to GREECE before AI holiday great but no it was,nt because the hotel did,nt have a restaurant or a bar we had to walk 5 mins to our restaurant and bar and not just our hotel there was 3 hotels shareing this restaurant and bar i have c.o.p.d so i can,t walk far first morning went for breakfast carrots mix,veg,jelly Blancmange for breakfast.plates omg was dirty thats when there was some same as the cups the floor in the restaurant was wet 2 people fall down the ramp we had to walk down with our meals and the eveing meal was even worse people where sat on the floor because there was,nt any tables left so we went out for our meals after that it was like feeding time at the ZOO there must have been what 800 people sharing this restaurant if not more we came back one night and saw them queing outside in the rain because they put a man and the bottom off the ramp you walk up into the restaurant putting a rope across to stop people going up and every time someone came out he let some in but alot was staying because that was the bar as well and only one man behind the bar so you only got half of a small glass because there was that many waiting.so it cost us twice as much for this holiday,also i have never been in a hotel where the cleaners don,t make the beds she just put the sheet on the bed and we had to make it, but she was the only cleaner in our hotel then she went to the other hotels and cleaned there the night we left she was going into another room to clean and it was 20.35 thats what you call a bloody long day.this as really put me off going to Greece again i will stick to TURKEY. so please please do not book this hotel and as before you do book if the hotel as a bar and restaurant in your hotel but then again global hoppers should have told me there was,nt before i booked
We are so sorry that you were disappointed with your hotel. However, Globalhoppers act merely as an agent for service providers – we do not have direct contact with hotels and we play no part in their day-to-day operations. We give customers the descriptions of properties that have been submitted to us – and which are readily available on-line for customers to check independently. We don’t write those descriptions but, like all agents, we make bookings for customers in good faith on the understanding that accommodation as described will be supplied. However, in case problems arise, we give all customers a voucher with our number on it and the number of their service provider so they can always get help if they need it. If you had called us or your service provider from the hotel, your service provider would have ensured that any concerns you had were dealt with locally – or they may even have moved you to a different property if that was a viable option. It is impossible to take action when your holiday has already ended but if you do have any complaints that you would still like answered please contact us via the above link so we can pass them to your service provider to address.
Holiday From Hell
Holiday booked and taken in September this year did not get hotel we booked sent to other hotel at 2 30 am 2 disabled passengers had to walk 200 yards to another hotel another couple had to walk 400yards to another hotel we paid for the playamar hotel got bona vista meals were disgusting and had to go from hotel to hotel for meals no swimming pool in our hotel made complaint still waiting and there is more
Complaint no GHS227407 William hunter still waiting
Complaint logged 17 September still waiting for your reply complaint the 227407 31days and counting
Still waiting response from your company 28days gone past nothing adressed
Been in touch still waiting it's been 28days today
We are so sorry to hear that you appear to have been moved when you arrived at your hotel. However, we play no part in operations overseas, so this change would not have been actioned by Globalhoppers. Please contact us via the above link if you have not already done so in order that we can investigate your complaint. We will then ensure that it is fully addressed .
Q&A
Why can't I check in online?
I was going to book a holiday with them for July/August but have read all the reviews and they seem really bad. Should I be worried?
Please tell me which way to get my boarding cards sent to me by email ,I am just off the phone & was told to go on to admin but I can't find it
Which airline is used for USA flights?
I was wondering if anyone else is waiting for a monarch flight refund from this company? Every time I ring up about it they fob me off and say they not heard back from the CAA yet. This has been going on for 2 months now, I checked on the CAA website and should of had my refund 2 weeks ago. Can anyone help?
After reading shocking reviews I am very nervous for my holiday on Tuesday iv been messaging global hoppers for days asking for boarding passes eventually yesterday I received them but only for my flight going out the booking reference won't even allow me to go on Ryanair as it's saying it's invalid I am 6 months pregnant and don't need this stress has anyone had only outbound flight boarding passes three days before they flight because I've never known anything like this?
Hi I booked and payed for a holiday yesterday with yourselves though ice lolly I received a text with a unique ref number but haven't received any confirmation via email as of yet I was just wondering why ?
If I have already booked a holiday with them, but don't go till July can I cancel my holiday at all and not lose my deposit?
I have been asked to send the API information. The problem is I don't get my daughters passport till a few days before we travel. What should I do?
Contact the airline and explain your situation. I had to do this last year when I was repeated unable to input my API details onto the airlines website. They merely informed us that our passports would be scanned and they would obtain the info from that on the day we flew. Hope that is of some help.
Just wondering .... How long after booking your holiday with these guys did you receive confirmation through email?
I also received a few days after, I was told I would receive boarding passes 7 days before travel...Whether I do is another thing but I will contact them if they do not come through on that day.