Hayes & Jarvis - www.hayesandjarvis.co.uk

We booked a trip to Barbados with them, their agent could not do enough to get us to book. It was identified that there was building works on going but would not be taking place when we were due to be their, there was as group of 8 (4 couples). On arrival 2 couples were upgraded, the resort said they had not been told though there was only one booking confirmation reference. On the building front works started at 7 each morning and through out the day. We raised the issues with HJ who responded quickly to say they would get on with sorting it, couple of mails whilst on holiday. Back for 2 weeks and nothing further. We were not looking for anything back or compensation just wanted others to be aware.

We booked a holiday for Christmas 2017 on November 6th and paid a deposit of £750! On Monday 7th, we unfortunately found out we could not make this date and also our financial circumstances changed dramatically! Therefore we could no longer make or afford the holiday. We called both the agent Thomson and Hayes And Jarvis on Monday 7th, less then 24 hours after the booking! Also, it is worth recognising the flights are not even scheduled yet! We were told outright by Hayes and Jarvis and Thomson that we would lose our deposit, or we could transfer our holiday!

We do not want to transfer, as we cannot afford and now feel pressured to do this, or lose the money! The company is not looking at this from a fair perspective, they are just acting as a money grabbing corporation who were so quick to get the deposit and are now clinging on to it, regardless of the family who are having financial difficulty! They are holding us to ransom to book another holiday through them, which we do not want to do or can afford! Terrible customer service and we will never use this company again and I warn everyone off using them!

Hayes and Jarvis ruined the end of my holiday causing me to miss my flight home with two young children, causing distress and 850GBP. They made no attempt to compensate me in anyway for their error. I will never book a holiday with them again, I have lost all trust in them. I would not recommend anyone to travel with them either.