Hotels4u.com - www.hotels4u.com

NEVER book with hotels4U, they have hidden cancellation charges. I cancelled a room with over four weeks to go and they charged 50% of the value of the booking. At time of booking it said it was refundable with 7 days notice. Hotels4U refused to refund. Just kept repeating i had ticked thier terms and conditions box. It may be but These are hidden and they know nobody reads them. Other REPUTABLE sites make thier cancellation charges very clear and do not hide it deliberately.

HOTELS4U ARE NOT RECOMMENDED DO NOT USE, I would have expected a lot better from a THOMAS COOK owned brand !

i booked a hotel in cork through hotels4u and they took my payment but when we got to the hotel it was fully booked and hotels4u had been made aware of this. the hotel was brilliant and they arranged another room at another hotel for us which we had to pay for. tried to get a refund from hotels4u but got the runaround every call center in india and eventually after repeated phone calls and emails they have agreed to investigate my complaint. this is hardly good customer service, 2 weeks later and i am still out of pocket, not happy and not recommending them to anyone.

I booked with this company and then decided I would prefer a different hotel in another resort so as per their cancellation policy, I cancelled the booking for the Reymar and booked the Bon Repos hotel. I thought everything was fine.

Then I got an email saying that they had tried to take payment but my card declined, which I knew could not be true as I have more than enough money in there. So I checked on line and my new booking was not on there just my old cancelled booking. I emailed them back to tell them and they returned with another email asking me to ring the office if I wanted to amend my booking. I emailed again saying that I had already amended my booking but they have not updated the booking, they said they computer was down - it was 2 months ago I made the booking!

I paid a couple of days ago for the Bon Repos and everything was fine and they took my money from the same card that had previously been declined!

Then yesterday I got an email to say that the hotel was full and to let them know how I wish to proceed.

I phoned them up and spoke to 'Jags' who must have said ok no problem to be at least 50 times (yes Jags it is a problem) and to hold on whilst he phoned Spain to check my booking. I told him no, he was to phone me back within the hour with information I require.

An hour and a half passed so I phoned again and got through to him and he said he had tried to ring me 3 times but there was no answer, lies, I was sat next to my phone!!!

I told him I have zero confidence in the company and to refund me my money to which he said that I would need to pay £22.00. I told him not to mess with me and to get me his manager. No manager but the £22.00 got waivered.

In short, do not bother, you will not have peace of mind that it will all go smoothly, if you have a booking at all!

The customer service is SHOCKING. I ha e been using hotels for you for years and clearly they have now become to big and couldn't care less about service. Their website blipped and I booked accommodation for 7 night and when I had paid and received my confirmation it was for 6 nights. I then went l back to book in exactly the same manner it did exactly the same thing. I then called through to explain and Hotels4u would not accept responsibility. I will not be using this service again.

I clearly booked a family room for 4 of us. On arriving to the hotel I was informed they had booked a standard room which only slept 3. Clearly stated on my reservation 2 adults 2 children a Hotels4 u should know which rooms are suitable.

I wouldn't book with them after causing us this problem, also their cancellation fee is horrendous, clearly they are a money maker, better to book with the hotel or another more reliable company like laterooms if booking.com, who are mor approachable and helpfull should your circumstances need a cancellation.

When doing these reviews wish you could allocate no stars. One star indicates the company is getting something right. EVERY holiday/hotel I looked at was unavailable. Tried loads of different places, hotels etc, but each one came up "unavailable". What's the point in this website???

There price promise is a complete lie & they ignore emails & complaints, I highly recommend that you avoid booking with them, Thomas Cook should be ashamed of themselves!!!

The Hotels4u Web site changed the dates of my stay entered by one day which only becomes apparent after booking unless I had specifically look for it at each stage of the booking process. Since booking I have re entered the web site and confirmed that it is the site changing the dates and not my error. When I contacted customer service to get a correction I was given the choice of either paying an increased cost for the same length of stay or forfeiting my deposit. Beware of this site.

We booked a holiday to Malgrat at the beggining of Jan'15, it asked for chid ages 0-18, so i put my chidrens ages in, 4 and 14. Everything went through ok until when we printed off the booking the child ages said 4 and 4. I immediately panicked thinking that i was to blame so my husband checked by going back page by page and printing them off as he went. I was not to blame it was Hotels4u's computers.

I phoned them the next day and told them everything and they addmitted they were having problems and would promptly sort it out and e/mail us. THEY DID NOT. So phoned again,told it was my fault, got proof so he backed down.He said he would sort it and guess what, HE DIDN'T. Phoned again and was told that my 14yr old was now classed as an adult and had to pay extra for her. They needed to phone the hotel to check. By this time i'd had enough and phoned Trading Standards who started a case against them as they were in Breach of the unfair trading regulations.

I phoned hotels4u the next day and informed them of everything and was told that i would have to pay 80 pounds to cancel, and that she could sort it all out now with no extra cost. We thought that sounded ok but when the conformation came through it just said 2 children and NO ages.

This bothered me for a week so i decided to call them and try to upgrade with a new booking with ages of the children on. I was told that my 14yr old was classed as an adult, so i said what about your site claiming children are 0-18. I was horrified when she told me that when we arrived at our hotel they would say that my child was and adult and charge me more money there or we wouldn't be allowed to stay. My instincts were right about them, so we cancelled ,after i told them what i thought of them, with no cost.

I am passing all of my information on to Trading Standards now. Be careful if you have a teenager. This company know what they are doing and you could face a costly bill on your holiday.

Their call centre is terrible too with everyone telling you different things. Please avoid!

The website took my money but didn't make the booking, so I had to have a lengthy phone call with my bank and hotels 4 u to rectify the problem.

A waste of time.