LeisureTime - www.leisuretime.co.uk

Visited Blackpool for Christmas.

The coach trip and driver were excellent

We stayed at the Georgian Hollies hotel. The hotel was very poor and badly organised. The food was hit and miss one day ran out of soup.They had a buffet and we had to queue for half hour.The rooms were very small with a double bed against one wall and one single wardrobe.

Could not go in the concert room as people had reserved tables by putting drinks on them before going for dinner to keep the seats. I did complain to the manager about this but he had no interest to solve the problem.

I certainly would not recommend this hotel and will never return.

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Booked a mystery trip 18th Dec organised by leisure time. The booking was great, allowed £25 booking with remainder 2 months prior to the holiday so really great. The trip was also great value for money. A week prior, the organisers let us know where we were headed, travel times and seats.

We were allowed good baggage allowance,our driver was amazing, he made the trip really fun.

The trips organised was also great, made sure we experienced different things around the area.

The hotel which was chosen was also very accommodating, always willing to help. Overall it was an amazing pre Christmas trip.

I won a competition on facebook with Leisuretours with an overnight stay in Village hotel Swindon on 9th December. Blenheim Palace on Saturday and Bath on Sunday before returning back to Cardiff.The driver was very welcoming and informative.we arrived at Blenheim Palace and was given tickets for entry to Palace also light show. Very enjoyable in Palace to see Sleeping Beauty tour,unfortunate the wind too high to see light tour but Leisuretime has e.mailed a refund to us off a future trip. Thankyou for a lovely weekend.k

My husband and I went to Torquay on the 28th August till 1st September with Leisuretime by toureasy.Our driver couldn't do enough for you.He was very friendly, very polite .We had a laugh with him .We went on excursions and he told us everything we needed to know like what time we had to be at the bus and what time we needed to take our luggage to the bus on the final day. The hotel was great and we would book again and recommend people to go with leisuretime by toureasy as you get well looked after and they do everything to make your holiday very good.The places we went on excursions were very interesting and lovely. Keep up the good work.

We stayed in the Mercure hotel, Bolton. Comfortable. Staff were all really friendly and helpful. We all felt very safe in her hands as she drove us around and manoeuvred the coach into some tricky parking spots. She was a clear communicator and kept us on track with times.

A highlight of the trip was the Easy Lancs Railway and Manchester ship canal cruise. We enjoyed the Coronarion St tour but didn’t get to meet any of the actors.

She was amazing. Good driver and friendly and helpful.

Hi on the 27th of may 2023 me and my boyfriend and my mum and brother went on a day trip to Tenby it was a bank holiday weekend took us ages to get there as we left Cardiff at around 9:40am it would of been better if we left at 8:30am as we would of had longer down Tenby our driver was so lovely always making sure everyone was alright and we even had a bottle of water free she made our coach trip enjoyable.

Excellent anniversary trip to London....the driver was absolutely fabulous. Kept us updated and checked on on us all regular. Hotel amazing and great staff. Leisuretime is excellent value for money and would recommend. Great friendly people ont he coach too. All round great trip. Well dome to cresta coaches and jock and all at leisuretime

Longleat and the hotel were exceptional.

The service by the Leasuretime and the driver, not so.

First the bus was half hour late departing due to a problem with the mechanism on the door.

We were eventually picked up and the driver then had to stop en-route to ensure he did not exceed his driving hours.

When we got off at Le-Delamare serices, he asked if the passengers wanted to do the safari part of the trip or get off at the entrance to have free-time at the park. Most of the passengers wanted to get off at the entrance to see Longleast House and explore. Some passengers had booked a boat trip on Longleat lake.

However, when we got to the park, the driver ignored the request and spent 2 hours driving slowly around the safari.

At the same time, the air conditioning was broken and the temperature of the bus was red hot. All of the passengers were shouting that we were desperate for air.

When we eventually parked at Longleat, it was gone 3.00pm and the entrance to Longleat house was closed. There were a lot of passengers who were bitterly disapointed.

Longleat made up for it with their spectacular festival of lights - they really, really delivered - the lights were sensational.

We left the park to go to the hotel: Jury's Hotel in Swindon. The hotel was modern and spotless. The Staff could give Leisuretime staff a run for their money - perhaps they could train them in customer ettiquate! The staff at Jury's were lovely - friendly and so helpful.

On leaving the hotel and getting on the bus, the door was not working again. We had to get on the bus via the emergency exit/entrance The door to the toilet had also come off and was hanging loose by the end of the journey.

The poor maintence and issue with the door/s were v worrying - if we had needed to leave the vechicle quickly in the event of an emergncy, would we have been able to do so? I feel that our safety was compromised. We only had one exit/entrance that was working/ This must be against Health & safety protocols ?

It was only the poor, maintence of the coach, the drver and customer service staff that ruined what could have been a overwise great trip. The staff most certainly need training in customer services and communication skills.

Just returning from a great weekend in Tenby, awful weather but made up for by everything else. Communication, organisation, professionalism all first class. Amazing driver, very capable and friendly. We have stayed at the Belgrave many times over the years and it never fails to please. We had a large, sea view room with a table and chairs in the bay window overlooking beautiful south beach. The food, as always was freshly prepared, tasty and hot and the newly refurbished restaurant was very pleasant. The staff could not do more to please. A big bonus for us was the specially requested Chepstow pick up. Make it a regular and you've got our business !