Loveholidays.com - www.loveholidays.com

Please do not book a holiday with Loveholidays! They falsely advertise their hotels.

My sister and I booked a 5-star hotel, and when we arrived, we found the place in a critical condition with a dirty pool area, disgusting contaminated food, and restaurants without AC facilities. The contamination of the food comes as it's about 40 degrees in Turkey and the food on such heat sweats ridiculously, open buffet dishes and mosquitoes around the food we were supposed to eat.... The staff is rude, and security was taking pictures of us without our consent and laughing at us when we complained. Just use any other travel agency and do yourself a favor to avoid them.

It was a waste of money that they still refuse to refund as we didn't stay there we literally came back home on the same day. Advertising falsely to get people's money!!

Used LH to book a week in Benidorm Half board for last month, I received notification from them saying my flights were no longer available so would I accept the following days flights. Ok no problem so I called them (and I have the log on my phone) to rearrange the hotel. They charged an extra £258 but I felt I had no option but to pay. I, foolishly, didn't check the board basis on the new confirmation. When I arrived in resort, I was given room only. Spoke to 2 different agents whist I was there, who said they would contact the hotel. Between the hotel and LH, I was passed back and forth and had no response back from LH. Contacted them again on my return and was told as I was home, had to go through post travel query. They are now saying that I made the change, which I did not and guess what, they have no record of the phone call but I do. I am now 4 weeks in and just keep getting generic emails back from them. Amazing how 10 different agents have the ESP to write the same words. NEVER USE THEM

I booked a holiday with lh for my husband, my two daughters and myself.Unfortunately I couldn’t travel but they would not let my husband to travel with our daughters even he paid with his credit card as I was lead passenger.We lost all four bookings instead of one.All their names were at bookings and we have all the same surnames.

They were happy for him to pay but he can’t travel.Unbelievable people

Please do not book a holiday with loveholidays. I made a booking for 2 rooms at the Ixian Grand, Rhodes. This trip was in excess of £4,000. The room description was ‘deluxe double or twin room with balcony/terrace and garden view’. After booking, I contacted the hotel to ask for 1x double room and 1x twin room. The hotel informed me that no room at the hotel had the ability to be a twin and referred me back to loveholiday to make a complaint. I initially spoke to a representative on the chat tool who was incredibly dismissive and terminated the chat while I was still asking for support (along with multiple other issues I could complain about). I opened a chat with a new representative who ultimately explained that this is the fault of the hotels, and they were unable to provide any help to rectify this error. After a lot of back and forth, I asked how I should make a more formal complaint, to which I was told they do not have a complaints team. Go to the hotel directly to be sure of what you are paying for.

This company are really good at taking your initial booking and money and that's where the customer service ends. They have rescheduled our flights without telling us after we had confirmed a reschedule. They took it upon themselves to give us flights with an overnight layover in hong Kong when we have children. (This is not what we paid for!) After we sent a message saying we would book the extra night we needed at the hotel this message was clear that it was about the hotel not the flights especially as we had already booked the flights. When we spoke to representatives they wanted to charge us £800 to rebook the flight that they cancelled without our say so. Was told a manager would call back within 72hrs we asked for this in writing we have received neither. I have spent over 3 and half hours on the phone to them and got no where. Will now have to legal advice as we can't afford to cancel and lose our hard earned cash. My advice would be to spend that little extra in the first place as you'll end up spending more with love holidays anyway!!

Do not use love holidays

I booked my holiday over the phone on saturday 27th January . I was told to wait 72 hours for confirmation of booking I got an email for the flights on Monday and my flights had been changed to 2 planes instead of direct to destination and the price was changed by almost 400 pounds more .i called the customer services instantly and they hung up on me but I got a call back from the sales lady jiselie who I booked the holiday with over the phone . She said that there was an issue with the flights so instead of flying direct from Gatwick to larnaca it would be stopping at Athens and I will be going on 2 planes . I was not happy this was done with out notification no call no email nothing and told her to cancel my holiday as I’m still in the 14 day calling off period and not to charge cancellation fee as this it there fault . She agreed with me and apologised and said if I can sort your flight out and speak to a manager would that be ok . I said yes that’s fine and she agreed to call me back . It’s now Friday I’ve had no call back I have called them every day this week and get told the same information it has been escalated. I told them that I wanted to cancel my holiday before it was confirmed in email on Wednesday because at this time it was still showing as in pending status .They still put it through . I’m still waiting for a call back my guess was that they are trying to use up the 14 day calling of period at this point so they can lock me into contract. all I want is my money back or the matter to be fixed and fair .i was informed today that there is no 14 day calling off period and I have been told again this has been escalated .i had to call them again this even because no call back and the lady i spoke to told me I should of had a call back and I should of been notified before any changes to flights and price and it was wrong of them I was apologised to for what has happened . I am waiting for a response to see how they will deal with this it has been escalated again and will have to see what happens .i have been on citizen advice and it states that I’m entitled to cancel my holiday without any fee if the price goes up after I’ve booked and the seller Increases it more then 8% of the full amount which it has done and the company should pay any money I’m owed with in 14 days of cancellation. I have to wait to see how they respond.

Its unfortunate I have had very poor communication with your company and I am trying to get my issues resolved. I have a serious complaint that needs resolved.

On the 17th Jan I booked a holiday, I was informed by her , she/LH will pay for my private transfers and room upgrade and we requested information if I was to change my booking i.e hotel etc she informed me I would just need to go on to the portal manage my booking and I would be able to instantly change my holiday as I previously experienced on the portal for my last holiday with LH, at this point I was satisfied. Following in the evening my wife said the hotel wouldn't be suitable for a young baby , so I followed the process detailed, to our shocking surprise on the portal It would not automatically update the hotel with live prices, in fact it would take 5 days for an admin team to respond back to us, within the 5 days the hotel prices will change and this would be a known issue, had she been clear on the information for amendments I would not have booked. I even went on to live chat and it also says that they system will automatically offer prices, which it doesn't. Please see screen shots.

I was also told my confirmation would be sent 15-20min after paying this was not the case around 4pm , i had to email around 8pm to remind her to send my documents.

On the 18th Jan, I called LH to express my displeasure on receiving the wrong information however if they were able to help me with changing my hotel, i would be happy. I called 2x and both times the agent put the phone down on me, my 3rd call was answered, after a lengthy back and fourth strongly suggesting no one can help me except the amendments, he was able to get a manager to agree to change my hotel. the prices quoted was around £500 per person more, which is a lot more than the live price online, he suggested LF are charging £1500 more for the amendment however I told on the portal it states £25 for the amendment, he then agreed and said these are the live prices now, i told him to check again as online it was far cheaper see screen shot, the prices on the 18th Was cheaper than the price on the 17th night. I flet like my back was against the wall here, my wife wants a different hotel and suddenly the new hotel we want went up in price by £500 near per person however no other holiday on the LH website for Turkey went up this amount only my chosen hotel when i requested to change very fishy. Seems like the price was increased for my family. During this call she also emailed the prices was around £1500 more, this also contradicts him saying no one can change the booking apart from the A team, but Robyn can if if pay £1500 more.

So anyway I chose another hotel. After he had arranged this, I asked him to check, why i am paying for transfers this was free from her, he said it was not, I asked if my room upgrade was free , he said no room upgrade is fee, then i asked why my flghts says 3x paid baggage when i only wanted 2, he said 3 has been added and 3 paid for. After the mist of all this head and miss information from the first contact on the 17th , i told him I want to complain and need a contact , he was unbale to assist... at this time i have to work myself.

I called again on the 18th to express to your gent, (I did not get her name) went through the whole process and told her i want to cancel for the following reasons.

1)She discussed changes and amendments, and you informed me all I would have to do is go on to the app and change e.g hotel and i could be done on the day as I experienced this the year before on the app, I found out today it can take 5 working days as it a manual process from customer services.

2) She said you would include transfers and you / LH cover the cost, this was not the case and was confirmed by customer service.

3) She would add a sea view room at no additional cost, however, there is a cost for a sea view room that has cost in the total amount which is not itemized on the confirmation and you / LH said you with add that in for free.

4) Robyn said the confirmation would take 10-15 minutes after the call, however, i had to email you in the evening to send this across.

5) I requested baggage for 2 bags, you added 3 and this cost me extra for something I do not want.

This in a short period of time has caused much head and hidden cost , miss information , miss representation, I want a full refund with no cancellation charges due the extremely poor service. We totally uncomfortable to go on holiday via and untrust worthy company.

This call was not received warmly , infact it was quite rude and unhelpful and she made a manual request to the amendments team for the cancellation, she also logged a call for a manager to call me back and said it would take 72 hours also with a response from the admin team r.e my cancellation. So i am expecting a call and response to my cancellation on the 20th January.

I also emailed a formal complaint to pass on to her manager and confirm this has been passed on, i did not get a response.

19th I emailed again to confirm if she had passed my complaint on and CCed, still no response.

20th i called LH, i again explained everything, she said I should get a response today and can see my messages and requested on the portal and the person I spoke to the 18th did log a call for a manger to call me however when she checked the work schedule she said the manager is off until Monday, therefore the person who logged the call logged it inaccurately or knowing no one was going to call me back in 72 hours to resolve my issues. This is absolutely shocking i am going to these lengths to fix my issue.

I want confirmation my holiday is fully cancelled with no charges to me at the very least, this tactic she did by suggesting add-on upgrade are free and the change process is instant to secure as sale is appalling also the aftercare is very poor once the money has been taken. Misleading, mis information and hidden charges additional charges that was not request, these are concerns for any family with young children.

I have had to try and find management people in LH to email his to get some response urgently. I have also seen online and on twitter that many other customer have had the same issues and worse.

Booked a holiday with them for 14 of my family payed extra for early morning flights .flights were then changed to mid afternoon and are refusing to refund the extra we paid for the early morning flights

Made a booking last sunday for Feb Half-term, with all the extras. Had to pay full price upfront to secure the deal. Got an email saying they need 72hrs to confirm things, never heard from them. When we called, they said they cant get the flights for which we paid for & have to pay £250.00 extra each or wait & hope. Asked to speak to the manager, got promised a call back same day before 5pm, but never heard from anyone. Called again next day, got told very rudely, we are not Robots, manager will call when possible, again no call back. Spoke to about 7 different people across 4 days without getting through to any senior person, getting a call back or any emails regarding the booking.

Eventually gave up & cancelled our holiday, now waiting for a refund. Meanwhile prices for other options we originally had, have gone up so much that looks like we are priced-out now :( Never using or recommending loveholidays.com to anyone ever!!

Date of experience: 14 January 2024

So i had found a holiday deal on their website where it said i can secure the booking by paying the deposit of £59 per person.

So i had paid this deposit per person to secure the price i had found for this holiday, however once i had paid the deposit the money was taken out of my account and i had received an email saying that the order is pending. few hours later i get another email saying that they could not confirm the booking as the price of the flight has now changed and that i have to pay £80 extra for this.

So basically i was mislead by the information on their website as it stated that the price can be SECURED with the deposit but even after paying the deposit my price was not secure and i was then told i need to pay extra in order to secure my booking.

I had called love holidays and spoke to a customer support agent who then informed me that they are facing issues with the flight team, so because of their internal issues, me as a customer is now having to suffer for their incapability of running a business smoothly and i am having to face the charges for this.

This is really frustrating as the whole point of paying the deposit which i had done was to secure the booking price on their website. This information is clearly misleading as they just want to take your money and then charge you extra once you have paid the deposit which is what