Netflights www.netflights.com

AVOID AT ALL COST!!! 

I recently purchased flights for myself and my family. I received a booking confirmation and the funds were taken out from my account. I then received an email 24 hours later to say the flight prices has increased and I have 3 options... 1. to pay the difference, 2. to put me on a different flight at the same cost BUT it has stop off's (initially booked as a direct flight) or 3. for a full refund. I went back and forth with them and said it is false advertisement! They took my money to then tell me it will cost more and 'isn't their fault' because the airline increased their cost. Firstly, I booked at 12.37pm and I received the email to say the price increased at 10.00am the following day! Why did it take almost 24 hours to inform me?! Had they looked into it sooner and paid the airline when I purchased the ticket, I would not of had to pay an additional £380.50!

P.S. to Netflights, DO NOT reply back and give me an automated response like you have with others and to say it's resolved! Yes I paid the additional cost because I had no choice as it a very important flight I have to go on. As discussed with the supervisor, you need to sort out your misleading confirmations starting with a header not stating booking confirmation because it is NOT a booking confirmation and the funds should not be taken out if it's not 100% booked! It is not 100% booked!

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I visited their website selected a trip and selected flight times. I called them to confirm, I gave them the dates and times and the price quoted on their site. And offered to book and pay deposit. Was told they need to check the price ?? dont know why as i had given them the price already i was then left on hold while she checked. 10 minutes later i was still on hold waiting, so put the phone down and redialled. after holding for another 10 minutes someone finally picked up the phone and she also went off to check the price. Dont know why, I just wanted to book it and pay a deposit. she finally came back and said the price on the site is wrong and its gone up. i told her no and that i had been checking the price myself over the last few days and it had actually gone down not up !! She said the price advertised on their site was not available and the cost of my trip would now be an extra £125.

I will use them this time but never again

Having waited two years for travel rules to be relaxed, my wife and I had saved hard to celebrate my 70th Birthday in Texas. Today, when trying to book seats on our flights it became apparent that we were not able to travel on our original flights.

No-one from either Netflights or BA had attempted to inform us. It was left for ME to discover that our intended flights had been cancelled. After waiting 57 minutes for the call to be answered, NETFLIGHTS said they were sorry. Would I be able to travel a day earlier? What about the extra days car hire, hotel room? Netflights said it was not their policy to help with that. What about an upgrade on an agreed flight? Not their policy? What about a box of chocolates for my wife? Not their policy, not within their capability? Not their problem. We eventually agreed to fly to Heathrow on the original date but much later in the day and catch the flight to Austin,TX the following day. What about the hotel room at Heathrow? Not their policy? Contact BA for compensation. I will.

Never again. I was trying to save a bit of money on a flight to NYC. Then COVID happen, this was the only travel agent who refused to refund me. Somehow other companies where ok.

They have game me a voucher for future flight, but i have to call them. Yeah good luck with that , " we connect you to travel specialist shortly" , or 30 minutes waiting. Yeah over an hour and nothing. On rare occasions they do actually answer the phone, they cut you off.

Emails ? Yeah two different people say different things and it's virtually impossible to rebook it. So long for book with confidence.

Don't bother , go directly to the airline.

Safe time and hassle. Or use someone else.

Would definitely never use this company again. Worst customer service I've ever experienced.

I can see our flight was moved from Glasgow to Orlando to Manchester to Orlando over a month ago but they have still never bothered to tell us this. It also looks like it's only a return flight. I only know this from logging into the Virgin portal.

Still waiting to hear from them after 2 months but we have now raised a pay dispute with the bank.

For bookings, they have been without doubt, 5*.

However, following the covid-19 issues, they have failed in every possible way. I have had two bookings cancelled by the airline, one early April and one early May. I filled in their forms for cancellation and amendment immediately. However nothing happened for weeks. I emailed them several times and got no replies. Then a request to call them from Kenya to effect the amendment. After waiting for £30 worth of airtime, I gave up and requested that they call me as I am always available. I got a mail on 10 June saying that they tried to contact me, but my phone did not work (not true). I gave them 3 other numbers. To date still no contact of any type. I phoned them again. but this time found that all their phone lines were off and not accepting any calls. Further emails have been ignored.

I am currently about £1500 out of pocket and not so much as a reply from this company.

Please don't book with them - let them sort out their current mess first!!

So, for now at least they get 1*, and that is too generous. From now on I'll book directly with the airline.

I will never deal with again. I booked a ticket through them for my father to HK, but when it was confirmed, the title came up as MISS instead of MR. The name and all other details are correct. I contacted Netflights and the representative told me that there was no bug in their system but I AM 100% sure I picked MR as I triple check these things. They continue to insist that it must be user error on my end so I asked if they can just fix it for me. They said they can't and need to speak with the airline.

I was put on hold for a good five minutes or so and then told me the airline was willing to cancel my ticket "for free" and issue a refund but I had to rebook a new ticket and with the title change it would cost me £265 to do so. I was shocked and wanted him to confirm that Netflights is asking me for £265 just to have MISS changed to MR. He said yes. So I asked if the airline would tell me the same thing he just told me and the netflights rep said yes because they use different booking systems and won't be able to help then asked whether or not I want to go ahead with the transaction. I was skeptical so I said I called back. I called the airline directly and THEY managed to sort everything out for me for free without any hassle. Obviously netflights just wanted to earn more commission hoping I would just pay.

The first rule of booking flights - NEVER USE THIRD PARTY INTERMEDIARY SUCH NETFLIGHTS. They sell you $5 cheaper ticket, but you will lose all consumer rights from the airline you purchased your ticket.

In my case, I booked four return tickets for my family trip with a wrong date (a month later). It could be just my mistake, but I think it probably was a technical problem with a cookie/local storage - I was using Momondo, checking different options. Finally I was redirected to Netflights website, and I did not see the wrong date. I booked my flight around 8PM. Then, in the morning (around 10am) they sent me a confirmation email. Then I realized the date was wrong. I called them and they said they can do nothing now, I need to wait. I did not want to wait to not lose the British Airways 24-hour Right to Cancel Policy. I called BA twice. They said, they can do nothing, because Netflights sold the tickets. They advice that Netlights can make a conference call with me and them, and maybe BA can help. But Netflights never wanted to do that. After couple of days and many calls Netflights offered me to waive their fees (50 pounds per ticket), but requested to pay:

- 4 x 150 Pounds (they said it's for BA)

- difference in ticket price and taxes.

So, it was triple as much as the original ticket price!!

They said again, it was not their fault, they have this kind of agreement with the airlines. Maybe. I don't care anymore. I purchased another four return tickets, which was two times less than what their offer for the date change.

I think this kind of businesses should not have ever existed. It's so bad for consumers. You gain nothing, you don't have immediate booking confirmation, so you never know if you purchased tickets or no, and you don't have a standard passenger rights.

I had no problems booking a flight at an excellent rate but sadly I had to cancel my flight at the last moment due to my mother being terminally ill.

I rang customer services and spoke to a person who was very professional and understanding. She gave me clear advice on what to do and what documents to send by way of a possible refund even going to the trouble of looking up some info and calling me back. Her service could not have been better and because of it I would have no hesitation recommending Netflights and I hope to use them again in the near future.