OneTravel - www.onetravel.com

This was the worst experience I’ve ever had using a travel company. I bought travel insurance in case something happened post COVID to to be able to change the date should anything go wrong , when did need to I change my flights I was unable to get through to the agency . Avoid

ONETRAVEL is absolutely one of the worst website for ticket.

when you pick your flight it shows one price, once you buy that ticket you should check your credit card (online banking) you will see 5 different transactions that they charged you on top of ticket that you paid. It tells you to pick your seat without you knowing not telling you that there is hidden charges of almost 60% of your ticket price.I got charged for $350 because I picked my seat, then I noticed that they charged me $39 more on top of the ticket price for service fee.

please be aware this company charge cancellation fee.

This website is absolute trash. Their customer service is absolutely terrible.

I booked a flight on the 23rd of December, and received a confirmation booking number, which I took a screenshot of and I thought I was done.

I thought everything was good to go, and I could breathe easy over the holidays.

I come back from the holidays to an email on the 3rd where I am informed that my booking "could not complete and needed a reentering of information". I do so, and find out that my flight went from $214 to $375.

I called the next day to get my fare back, and was informed that there was "nothing they could do" because fares are "subject to change."

I BOOKED MY FLIGHT AND RECEIVED CONFIRMATION, THAT SHOULD BE GUARANTEED.

When I called, they also tried telling me that my card was declined due to insufficient funds (which was BS- I had just paid my credit card to zero, as I do monthly), and when I spoke to a manager, SHE tried to tell me it was because I entered my expiry date incorrectly.

Now, they did call me later on the 23rd to inform me that there was a problem with my card, but I never received that message due to the holidays and I was heading out of town. So, I give them that credit.

But, them trying to tell me it was my fault or my credit card's fault (called MasterCard, they never got a charge from Onetravel nor rejected any) and not taking any responsibility is unacceptable.

Trash customer service and a BS website.

if there was a problem with my credit card, I never would have gotten a confirmation booking number.

Will never use this website again.

Easy to book flight. Very good price. Nice company to to deal with.

Both my wife and myself are very happy to use One Travel for our travel needs. Will recommend it to our friends

The best web site for travel is easy and confortable for the passenger

My flight was on time from Florida , but was delayed by two hrs. From Mbj but no fault of yours, I would certainly recommend your services

Very easy to book a flight. What you see is what you are paying.

Excellent customer service, very polite

Searched many sites for a flight and OneTravel had the best price avaliable. I would highly recommend them and use again.