TripMasters - www.tripmasters.com

This company is the best and super reliable to travel to several or multiple countries in Europe, It offers you a lot of optional choices for both transportation, hotels and activities to take part of. I do recommend this company 100%.

Family of five, finishing trip to Italy, and had a wonderful time. All of the accommodations exceeded our expectations and most included a nice breakfast and were a whole apartment or guest house flat. The price was excellent. We changed a train and used chat function and it was easy to chat with a live agent and get it changed. They sent us a packet of all of our vouchers to print before departure and it all worked out seemlessly. We did our own tours but did air, trains and rooms through them. Excellent! Would definitely recommend them. We are going to try them again for Egypt in January.

Let me start by saying I've booked multiple vacations, including my honeymoon, using TripMasters. The savings and convenience of multi-city trips are great, until the second something goes wrong. I was on a trip to Italy when my grandma passed away and I had to re-route my flights to Poland to attend her services. Because I booked through TripMasters, I was not able to do so directly through the airline but had to work through TripMasters. They made this an absolute nightmare. I had to prove the death of my grandmother, get her death certificate translated to English because they could not accept the Polish one (and this is an international travel agency?!). On top of this, I had to pay incremental $350 per ticket to change my flights, and was only able to select routes on specific airlines due to TripMasters agreement with these airlines- making the travel back a nightmare with a 7 hour layover. TripMasters claimed the hotel that I was no longer staying in due to my trip being cut short was unrefundable, despite my pleas for them to request an exception due to a death. I emailed the hotel myself and they immediately agreed to a refund, which I had to then forward to TripMasters as proof- clearly showing they were trying to keep my money and blaming the hotel. On top of this, TripMasters refuses to share the breakdown with you of how much you pay for each part of your trip, making it impossible to know what you are owed in refunds. To make matters worse, my husband got COVID on the trip and had to delay his return back to the US. After a month of chasing a refund for an entirely un-used flight, TripMasters refunded us $53. For a flight from Warsaw to Newark, claiming that we "partially used" the trip therefore this was the best the airline could do. Please, save yourself the money and pain and book direct through airlines. Any decent supplier will work with you to issue a refund or at the very least a credit under these circumstances, but TripMasters hides the true amounts you spend, blames their suppliers for not issuing money you are owed, and is completely inhumane during difficult circumstances. Will never, ever, ever be using them again.

I booked first time with Tripmasters . The agent is no good at all. We took 5 cities in Spain.

We had hotel room’s problems in Cordoba & Granada .we got very small rooms with no air-conditioned working /no place to keep our 3 bags. Hotel turned on heat on night time & we were sweating in room. I went front desk to change room, but instead told me they got very less money for my booking & cannot help. We sleep 2 nights in each city (total 4) without air-conditioned. They told 3-4 star hotels but reality not even 1 or zero stars.

I called tripmasters after came back to get me compensation for inconvenience. Instead helping the agent telling that it was preplanned to get refund. She was rude & unprofessional / hangs up my phone call.

Also airline broke my luggage on Madrid. I did complaint to Iberia Airline. As per them booking was done via travel agent so contact for baggage claim. Also they refuse to give my travel insurance cancelation amount & when I filed dispute with my credit card company they refund.

They will not get my booking any more also will tell to stay away this Tripmasters.

Everything was overpriced including hotels .which is very cheap when checked personally.

They take more money & pay less also they do not give customer relation number.

AVOID THIS TRIPMASTERS & YOU WILL SAVE MORE. This company has Zero star.

Had booked my flight with hotel with TripMasters, And there was a flight change in our inbound leg and TripMasters gave us a horrible time changing the flights. They did not help us at all changing the flights, even though the Airlines was ready to change due to Pandemic situation and since they had cancelled some flights. TripMasters are horrible do not waste your money and time with them.

I have been on two trips I planned through tripmaster, both were amazing! One was for 9 people, who all LOVED it! We did Paris and Nice. So easy to navigate and change hotels or days you want to stay in a city. Also, planned my honeymoon to 3 Greek islands, also amazing!

If you know where you want to go and are confident traveling abroad, Tripmaster is a great option and VERY reasonably priced for what you get!!!

Getting ready to book a trip to 3 cities in Italy and will use Tripmaster for the third time!!!

In Feb 2020 booked a trip to Poland and France Included air fair, hotels and train from Poland to Paris. Air tickets were canceled by airline. Borders were closed by Poland and France. We have spoken with Trip Masters on numerous occasion and have been told Hotels and Air France have not refunded fares. My family members booked a similar trip through Liberty Travel and have had all fares refunded. It would appear that Trip Masters is trying to stonewall their customers by holding refunds and blaming their vendors and agents.

Tripmasters changed our flight itinerary 3 times after we booked our package to Spain. Each time they blamed it on the airlines and would not not take responsibility for the burdensome changes. Nor would they help us over the phone or by email with any kind of compensation for our inconvenience. Our flight from Madrid to Barcelona took 13 hours from hotel room to hotel room, with a connection through London. Yes I know, what?? We left our hotel in Madrid at 7 am, and arrived at our hotel in Barcelona at 9 pm, 13 hours later. Thanks for a miserable trip TripMasters!

Very disappointed in this company's service. I was booked in a bed and breakfast with no hot water. This is completely unacceptable. Trip Masters is providing customers with accommodations that do not have basic amenities such as hot water. Avoid this company at all costs.

Very disappointed in this company's service. I was booked in a bed and breakfast with no hot water. This is completely unacceptable. Trip Masters is providing customers with accommodations that do not have basic amenities such as hot water. Avoid this company at all costs.