Euro Car Parts - www.eurocarparts.com

Do not buy injectors from Euro Car Parts. They supply faulty poor quality parts and are not interested after the legal 12 month warranty has expired even if just a few days over. No complaints channel. Customer Services and Branch don't want to help and just repeat excuses why they can't do anything or even escalate complaint. Their poor product is costing me another £500. Lifespan should be 80-100k miles. Actual lifespan 6k miles.

On 3 consecutive occasions I have been given the wrong parts for my car including right sides being sold as left and incorrect information on the website. It's taking longer to get the parts than actually to fix the vehicle. Staff seem clueless when questioned.

Dangerous parts, disinterested customer service.

I bought 2 new rear callipers from Eurocarparts November last year. At the end of Oct this year my car failed it’s MOT due to one of them not working at all (fail) and the other not working as it should (advisory).

The calliper that failed the MOT was returned to Eurocarparts by the garage when they got a new one. Lorrenne at Eurocarparts confirmed to me they had received the calliper from the garage but could not refund me as it wasn’t me who returned it. Despite confirming the reg of the car. Nor have they refunded the garage.

The second calliper that was an advisory was reported at the same time to Eurocarparts, but because they took so long to respond to the issue they’re now saying it’s out of warranty and can not be replaced. Despite reporting it within warranty.

The garage said I was lucky to have not been in an accident due to these callipers, yet Eurocarparts could not be less interested and have no intention of sorting the issue.

Will never use them again.

Update 27/02/23:

I raised a small court claim against Euro Car Parts, to which they have submitted false information saying I’ve already received a refund, very silly as this is easily disproved. I’ve agreed to mediation and then it’ll be onto court.

All of which has cost me £35 to setup, even in the extremely unlikely event I don’t get my calliper refund, they’ve had payout for a legal team, plus unknown amounts of admin, they’ve lost unknown amounts of customers as we’ve posted this to all our own customers and social media.

All because they wanted to keep £117 for a faulty calliper that was returned to them, they’ve even confirmed they have the calliper in writing, very silly.

Shocking customer service. Purchased a lion 096 battery 10 days ago that has been proven to be faulty, by the garage, the member of staff who was extremely rude and arrogant tested the battery and claimed it was ok as they could find no fault, when I tried to explain the tests carried out by the mechanic even offering to call the mechanic who could explain his diagnosis I was told mechanics know nothing they all talk rubbish, I persisted in my request for a replacement even suggesting an upgrade and I would pay the difference to be told no it's the vehicle that's faulty not our battery then he walked off in a very arrogant manner completely dismissing me. I asked to speak with a manager to which he replied I am one, WE WILL NOT EXCHANGE OR REFUND. I reluctantly agreed to leave the battery with them overnight so it could be tested again the next morning and they would call me with the result. 48 hrs later I had heard nothing so I called them to be told it has not been tested yet a member of staff would do it and call me back. this time I got a call after 20 minutes to be told yes the battery is faulty and I could have an exchange. however, I had since purchased another battery from another supplier and this cured the vehicle of reoccurring faults so I requested a refund which was agreed to. All this to change or get a refund on a faulty battery, totally unnecessary

Ecps group to avoid at all cost. Found them in global online car spareparts portal, was told by the management- lady from poland to deal direct with them for better package offers, big mistake! Unreliable/ unethical & 100% deceptive/ disgusting sales tactics. Missing parts. Persistent denial on 2 orders with wrong items delivered. Buy from exotic car parts and services ecps group at your own risk! Painful & expensive lessons learnt!!! All buyers beware of this dubious company- ecps group- poland!

Absolutely pathetic! Bought an alternator as advised by customer service - it turned out to be a generic universal one - I paid a mechanic to replace it. Immediately after replacement the alternator doesn't kick out the power it should. After speaking to customer service they can do nothing... I can PAY AGAIN to get my mechanic to take it off and then take it back to a nearby shop for a replacement (that may not even work... because customer service are not even sure it's the right one now!) and then PAY the mechanic AGAIN to fit the new one (so AT LEAST an extra £120 for the having to have the mechanic to come out twice more!) OR I can go through 'warranty' - PAY for it to be taken off and they will come and collect, send it back to the manufacturer and then raise a claim - which will take around 28days. I am not entitled to a refund in either of the cases because... wait for it... it's been put on the car. So - I point out to senior manager at customer services that it's impossible to know if an alternator works or is faulty WITHOUT putting it on the car... He agrees... but still can't do anything! I have never known anything so ridiculous in my life. BEWARE of using this company - they aren't even sure that the parts they are supplying are the right ones - and if it's found that they are wrong or faulty, they have no way of sorting appropriately!

1st of April, brought a radiator for my vehicle, radiator did not fit so returned to Thornton Heath branch. Now came to fight for a refund!

7 calls later to 5th of May still no refund only to be told it’s not their problem anymore? Absolutely pathetic service. My business will not use Euro Car Parts again.

I’m a trader ordered a radiator that they had in stock ordered it at 12.20 it’s now 15.00 no sign of it rang them to see where it is and the reply was sorry we haven’t sent it yet so I’ve lost 3 hours labour time and to make matters worse they are only 2.5 miles away

Terrible delivery service no wonder they stopped the £5 refund for late delivery they would go bust

after checking price on website walked 1 mile to collect oil from this shop only to be told the price was online only and they wanted an extra 20 quid.do not waste your time going here.

Visited Walsall branch received the best Customer satisfaction care ever the member of staff definitely flys the flag for euro car parts the top shelf service one received is setting the benchmark for others which is of the highest standard 10 out of 10 the service one received could not been any better I do think you should be able to name staff member so one can have feedback

Visited shop16 th October .