Blacks www.blacks.co.uk

Received a message from Evri stating my parcel had been delayed until the next working day (3 days later due to bank holiday!) but i needed the items for a camping trip so rushed out to buy again elsewhere, only to receive the parcel later that day. After returning the items back to store, I was told to allow 5-10 working days for a refund. 10 working days came and went, no refund or contact so i called customer service. Despite me having my receipt, despatch note, return slip and bank transaction ID confirming what I paid and needed refunding, the advisor argued black and blue that I paid less and should be expecting less refunded. After an extremely frustrating 20 minutes of being called a liar, she said there had been a system error and I need to wait another 3-5 working days for the refund to be processed by the refunds team. I have never experienced such incompetence or poor customer service, and would never shop at Blacks again.

Been totally ripped off and set up.Returned items to Blacks and awaiting my refund. I've emailed numerous times and had no help. So I phoned and they said parcel had been received back to BLACK'S and I was entitled to a refund and that I would receive it in the next hour. Never got it. Phoned again and they then said to email authorisations and it would be sorted today. Nope not had my money refunded. Useless and stressful. Total nightmare they owe me £144.18! Ive ordered many times off them in the past and never had this problem before. Awful way to treat a loyal customer

NEVER BUY FROM THIS COMPANY.

1.They take your money and then say they no longer have the item in stock and take weeks to give a refund.

2. They take your money then send you something different to what you have ordered. You send the item back and wait weeks for a refund. They do not refund postage even though it is their fault.

They refuse to oblige by Consumer Rights Laws.

Keep well clear.

Take your custom elsewhere.

Horrible.

They sent me a torn jacket. When I got in contact with them, they said I must ship that jacket back to them, so they will fo some experiments to get known where this happen with jacket (hinting that it's my fault) and I must pay for shipping. Because they sent me a torn jacket - I must pay them more. These cheaters didn't got enough from selling me terrible stuff. I shipped it back, now they don't answer me at all. Not recommend at all. Horrible shop, bad things they sell, low quality support.

No reply to emails.

When I rang up, I was told by system that they were busy and then I was told I would be cut off.

Great way to wind up customers.

DO NOT SHOP WITH THEM. The WORST customer service I have ever experienced. They deliver me the wrong items (kids clothes instead of a tent) and ruin my family weekend plans. I have to call 5 times to try to resolve the problem with no care in the world from the customer advisor or manager. I'm now out of pocket and wasted so much time trying to resolve their problem. Still not sorted!!!

Complete incompetence, canceled my items for xmas my boy is in tears. Never ever purchase from them I should have read reviews about this company. This is a company that should definitely not to missed from the high street.

So i placed an order on 9.11.18 and I've still not received my parcel. The parcel was delivered to a number that does not exist on our street and now I've been told i will have to wait till 27.12.18 for an investigation. I don't think this is acceptable and i'm not happy as this was two Christmas presents that i ordered. I've emailed and emailed and you get the same robotic reply, the phone number just cuts you off and then they ask you reply to DM on twitter and you get no response. If you want my advice do not order from this company.

Rubbish I was informed my item was dispatched on the 12 April, after chasing this up due to Hermes tracking not updating and long delay, I was then told order refunded, 7 days later order cancelled after saying dispatched, what a mess around this company is.

Ordered click and collect online, two weeks later and still no parcel. I have sent numerous emails as there is no way of calling them. The staff do not know what they are doing and have no idea where the item is. I was told on three separate occasions the parcel had arrived and spent over an hour in store with them looking for it, still no parcel. Even the store are told they must not call their own head office, it’s a total joke. I had to refer the matter to Paypal in the end for a refund which Paypal sorted for me.

It would be less painful to have your teeth removed. Please buy from any other store apart from here.