Cotton Traders www.cottontraders.co.uk

I am a longstanding customer of Cotton Traders. Bought a pair of their cotton trousers and after wearing them for less than an hour the colour faded. from green to gold. Only took them out of the packaging 2 days ago and Cotton Traders refuse point blank to do anything. Beware this is how they treat loyal customers.

Shame on you Cotton Traders.

Placed my order on 9th Nov. Received email yesterday to say it will be delivered in 4-8 weeks. Received a further email today 24th November to say it will be 8-10 weeks. This is completely unacceptable how can any company operate on these timescales.

Received shoes for husband in three days. Ordered another pair as he was so pleased with them. Second pair delivered to wrong address . Agent I spoke to arranged another pair to be delivered to correct address. I have to wait 7/14dats for delivery of thes. Unfair considering it wasn’t my error. Won’t purchase again or recommend unless customer relation i,proves for their customers.

Order never arrived on the agreed date - ended up being returned to them - so they charged me for the privilege of not getting my goods by deducting money from the refund!

Their customer services contact email is pointless as they have never responded to any of my emails or the Resolver case I had to open

Avoid them.

Corduroy trousers felt plastic-like due to added "stretch" fibres and horribly baggy/misshapen.

Returned the pants at my cost as item not as described. I feel out of pocket paying for delivery and return, and received an inadequate refund. Customer Service is poor (no reply to letters and Resolver emails).

Overpriced products. 

What lovey staff at the Chatham Dockside Cotton Traders store so friendly and helpful, always have a smile and want to help. They remember names and what type of clothes I like and will make suggestions and are honest when trying clothes about the fit and colour. It's a pleasure to go in the store. I can order in store and its free deliver to the store and easy to return an item. You feel welcome when you go in.

Bought a pair of boots they were comfortable but after five walks with the walking group the soles came off.Very poor quality.These boots should have lasted a lot longer than this I have bought numerous pairs from Cotton traders and have never known this to happen,Do not buy this product

I ordered a shirt on-line and had it delivered to the Clacket Lane Services location on the M25 in Westerham Kent. I visited the postcode as stated on two occasions, once using the direct route involving a drive down Clacket Lane itself, another the fast route via the M25. On neither occasion could I find the Service Station even though I had actually driven down the motorway on the second occasion. I rang the shop and they told me to drive down a long winding country lane to get to it, which is precisely what I did the first time.

I gave up. I tried to cancel the order and when I got through to customer services, as directed by their menu items, the customer service operative told me to ring the store and get them to send the item back. Why should I do their dirty work for them? Surely they should have just sorted that out themselves.

Not impressed at all and I haven't even seen the shirt yet. I don't think I want to either.

Absolutely dreadful quality. Just like rags. I could just about wear them for the allottment. When Cotton Traders asked me for a review , that is what they were told. I received a reply saying they could not publish it on their site. They only want to hear nice things - but the stuff I bought was really rubbish

Roman Originals sell much better stuff - and it fits too

Just received my order which unfortunately i need to return. Realized that I have to pay a return fee. You must be the only company that does this.Also I am expected to print off a return label when not everyone has a aprinter. I will not be buying from you again.