Devil Inspired - www.devilinspired.co.uk

We've had the sheer misfortune of dealing with these guys masquerading as a UK gothic specialist retailers. We ordered a £199 wedding dress, were led to believe it was an off the peg purchase and paid £39 extra for it to be delivered in 5-7 days. Didn't turn up within 7 days, e-mailed them and was ignored. 2 weeks later still no dress or response, so we opened a dispute with them via PayPal. They suddenly discovered the ability to e-mail and did so demanding we cancelled the dispute and they'd send the items out. Naturally we didn't cancel the dispute so they dragged it out for 8 days then sent a parcel out in the post tracked to meet PayPals stipulations. We then had DHL telling us that in order for us to receive it we'd have to pay a £19 importation charge - PayPal said we'd have to pay it otherwise we'd be noted as refusing to accept the package and the dispute would be found in sellers favour (small hint here, rowing with PayPal will eventually get a £10 credit on your account towards importation costs). When we were handed the parcel it was a very small box, upon opening it the dress had been rolled up tightly and covered in tape with nothing to protect the dress it was directly taped to - as for dress quality, the "satin" dress was polycotton, the "exquisite detailing" was some dire pattern mounted on poorly cut out netting which had barely being sewn on, there were holes all over the dress, wires poking out of hems, dress maker pins all over the dress, rubbish finishing and sticky tape marks all over (Here's the kicker, in the enclosed paperwork with the dress they declared the dresses value to be £56.21 for customs purposes). This meant we had to open a new dispute with PayPal about items not being as described, giving these guys another 10 days to mess us about and try to prevent us getting our money back. They then sent us emails demanding we dropped the dispute and they'd partially refund us, again we refused to do this, so they dragged it out right to the last minute and in a last ditch attempt to save themselves submitted a resolution that if the item was returned we'd get a full refund. So now we will be getting our money back from PayPal, but not before paying out more money to send it back to them via tracked delivery. Despite the fact we will be getting money back, they've caused us to lose £19 on importation charges and £25 on tracked return delivery (total = approx £45), they've wasted over a months worth of our time and have led to us having to scrape together enough money to buy another wedding dress (not easy when we've already shelled out for their dress and being hit with all these extra customs/postage charges caused by them and not had the money back yet) which leaves us cutting it very fine to have the new dress from a different and actually reputable supplier ready in time for the wedding.

DO NOT BUY FROM THIS COMPANY!!!!!

THEY TOOK MY MONEY, NEVER SHIPPED THE ORDER, NEVER REFUNDED ME, WON'T RESPOND TO ME & EVEN CONFIRMED THE ORDER WAS CANCELED DUE TO THEIR HOLIDAY!!!!!!!!!

ZERO CUSTOMER SERVICE!!!

BUYERS BEWARE!!!!!

THEY'LL TAKE YOUR HARD EARNED MONEY & RUN!!!!!!

THEY DO NOT RESPOND TO CUSTOMERS!!!!!

I LOST HUNDREDS OF DOLLARS THANKS TO THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am a Costumier and I was puzzled to understand how they could make these costumes at such a low price, whilst maintaining the quality. I suspected they must be made abroad. All is clear after reading the reviews :(

For anyone reading those 'good reviews' if you haven't yet, please realise they are fake. Bad Chenglish and strange comments on stuff nobody cares about...

I haven't ordered anything thanks to those bad reviews and its clear the good ones are written by the Chinese sellers themselves... pathetic.

after ordering an item available on their website they got in touch few days later to tell me they did not have the size i have asked for.

I have oredered size L and they offered me a size Small instead...

of course i would not get that size and they told me to look for something else on their page but did not find anything and i asked for a refund.

they told me i would have to pay a 5 pounds fee...

told them i did not understand why as it was their mistake not mine!

a month later i got my refund but not all of it.

I paid 97 pounds and got a refund of 90 pounds, they said it was the conversion from chinese to pounds and it was the correct amount

anyway i would not recommend these guys as it sound and it is dodgy!

A wedding dress ordered for my daughter looked good and the reviews were excellent...all false! The item when it arrived was badly made the fabric rubbish with plastic buttons and causing static on removal.The plain white underdress was not plain but embellished with black and to top it all the measurements were incorrect. It wasn't until I received the product that I checked the returns....to China!!! and realised they have covered themselves for every scenario, very clever but totally immoral and the result of incredible distress. Never buy from this company.

At least that what I feel with this website.

I ordered 3 pieces of clothing, paid of course for that. In the day, the customer service sent me an email that they were out of stock and I would be kind to choose other pieces.

It's unusual, but I play it fair and chose.

Again out of stock, they said, we are sorry.

Fair enough, I asked that we cancel and they refund me (at that time, I checked on my bank account and the amount was debited...quite a nice amount).

They answer me that yes of course, they will refund with a 10Euros FEE (I should understand, they said)

No, I don't understand the fee, they are out of stock, they can't deliver, it's not because I changed my mind and I should pay them a FEE??? Seriously?? For having nothing? So I said NO, and they answered that they have to check with their manager.

That was 15 days ago, last time I heard from them, I sent back emails etc... and still no refund, no anwers, I feel like I will never see this money again.

So, yeah that's BAD but at least I can avoid you to have the same pitifull experience.

Avoid DevilInspired.

I ordered this dress for my vow renewal. I wear a size m but just in case got a l. Paid 240 for a supposedly 140 dress and when it came in, the tag said XML but it was SO small I couldnt wear it!!!when I complained, the people suddenly forgot how to speak English but refused to accept a return. Total rip off and ruined my day as well.

Found a lovely dress - got to payment section where a £30.00 delivery charge was added PLUS a note that Import Duty may be payable. This is a Chinese site masquerading as a UK site.

I ordered a dress and used their so called paypal account which was not paypal and when I changed my mind and asked for a refund, I have still not received one and they will never reply to emails. Basically they just rip you off and now today when I have tried to email them again, they have closed down their system as they emails just keep coming back undelivered.