Peter Hahn - www.peterhahn.co.uk

Package did not arrive - post office sent to Peter Hahn (not me) a non-descript photo saying it was delivered only it was not delivered to me! I called and spoke to them. I then received an email on sept 1 saying a refund would be made, this was followed by a personal phone call confirming a refund was being raised. A MONTH later an email from them came which said 'your refund should have been received by now;. Now 2 MONTHS later, many emails (all seemingly received as a standard email is churned out each time, subsequently unanswered) and several phone calls from me to their UK contact no. where I have spoken to charming helpful people who say they will 'accelerate' and 'action' this with their 'Finance Dept'...................still nothing.

I also add to the other reviewers who have said orders have been taken for items showing 'in stock' only to later (i.e. perhaps 3 weeks later) be told this item is not in stock, they made a mistake, and they don't know when or if it will be re-stocked. Thereby wasting everyone's time.

In brief - this company is a mess to deal with.

I made a very large order. My order went through straight away. The next day I get an email asking me to call with my credit card as it hadn't gone through. I did this. Still no updates or delivery dates. I have called many times and was told the goods would be sent. Today 4 weeks later I receive another email asking for my card details. I have asked for a manager to contact me. Never happened. Stay away from this site if you want your clothes in a decent time. It is like they do not want the business

I returned a pair of trousers on 14th June, 7 weeks ago, because I had ordered a blouse, not trousers. The packing note of course was for the blouse. I have twice sent copies of proof of postage, I have given the ticket number numerous times over the phone, and staff have confirmed that my parcel was received. However, getting the refund has so far proved impossible. I have twice been promised that the refund would be actioned that day, but the finance department so far have not actioned it.

I made an order which was confirmed thanking me for my custom and as I I was reading the email my order was being lovingling packaged and would be on it’s way soon.

After 3 weeks I managed to speak to someone in a call centre who told me that they were sold without being in stock and hopefully there would be a return of the item and I could have that. This is the way they operate.

Unbelievably poor business practice and to add further insult they sent me a catalogue. As if I would ever order from them again.

Phoned today on receipt of catalogue. Made a list (9 items) and phoned. First 3 items were not available so gave up.

This is not the first time this has happened. Will throw the catalogue immediately into the dustbin next time. What a waste of my time!

Why send out these catalogues if the items cannot be ordered.

Terrible!

Took 8 days to arrive and was the wrong size.

Even though the order confirmation had the correct size. The patronising lady on the phone just said “well mistakes do happen” and was rude about it frankly!

Wouldn’t bother!

At best the customer service team are rude. Refunds taking in excess of 3 weeks to appear on account. Slow delivery is also an issue.

Was delighted with both the quality and style of the trousers I purchased. I had to return the smaller pair I ordered so contacted customer service for information. They said for me to let them know how much it cost me to return them and they would be happy to reimburse me. I emailed them to say I had returned them, but that as it didn't cost a lot to post them, I didn't require reimbursing. I found their service very polite and helpful

The website has a .co.uk suffix so you imagine operation & stock is in UK.

Additionally their website says goods sent via Royal Mail at cost of £4.95.

They should make clear goods are from Germany and take considerably longer to arrive than from UK warehouse.

Ordered goods sent to the wrong address after 3 week wait was told goods had been sent to the wrong address and that a courier would collect it the next day and goods would be with me the day after. Nothing arrived phoned them to say I was now going away, no-one would be here to receive the parcel, and I no longer wanted them as they were for my trip. I was told the parcel could not be stopped as it was in transit. I pointed out to them that was their problem as they had not their part of the contract in time. Came back a week later no refund, phoned and was told the goods had been delivered the day before and left with a neighbour, no note through my door from parcel force to that effect, and no neihgbour here had a parcel for me. still no refund, no goods No refund, no goods 1 month after £859.05 was taken out from my credit card, no communication from Peter Hahn just shocking.Endless telephone calls trying to get a refund, customer service all tell you something different and all of it is in the "we can't do", they lie to cover up their mistakes and then want you to jump through hoops to get your money returned The German company really need to change the people in the U.k that facilitate this business.