Premier Man - www.premierman.com

For the last 2 months & more the articles of clothing I buy have not been avalible in my size or colour advertised in catalogue & on website but never avalible this is starting to look like a company that's selling its stock off ready for closing

Joined premierman.com a few years ago with no problems .The quality of their good is pretty good but expensive .

BEWARE AVOID THE PERSONAL ACCOUNT

I received a leaflet through the post a few days and I noticed their interest rate has now risen to a massive 69.8% from around 50% ish when I first joined them a few years ago .

No email or correspondence regarding this massive interest rise ,this also applied to the stuff I had ordered in the past .

YOU CANNOT TRUST THIS COMPANY AVOID !

I am convinced that Premier Man make their money by providing a substandard level of service and then "try" to sort it out on their premium rate helpline. Trying to pay is a joke so I send a cheque now and let them have the expense of banking it. No one should deal with a company that charges for customer service.

I saw an advert in a national newspaper for some good priced shoes which looked comfortable. I ordered 4 pairs by phone, paying the total amount. After several weeks I received an email saying I had been reimbursed for 1 pair of shoes which had been damaged in transit. I phoned to enquire when the other shoes would be delivered and was told in the next few days. Within the week I received an email saying I was being reimbursed for the other three pairs which were also damaged in transit. I emailed back to check when the replacement shoes would be delivered only to be told they couldn't send the replacement shoes to fulfil the original order because I needed to order them again either over the phone or online....... What a shambles..... I shall never be using this company which is part of the JDWilliams group ever again and suggested people think twice before doing so.

I am utterly disgusted at the fact my grandad has used this service to order myself a Frozen hamper for Christmas to help with feeding my family over Christmas and for £69 I have received 12 items some with prices of £1 on! I do not have the heart to tell my grandad about the disappointing hamper you have provided.

I cannot even find the hamper advertised on the website so assume it may only be in the magazine's in which my grandad has used and been totally mis sold!

I hope and will check he has not ordered these for any other family members and if the same will be ensuring they make a further voice of dissatisfaction like myself.

I hope to receive a reply on an explanation of how they feel its acceptable to charge my grandad this amount for a hamper which would cost no more than £20-£25 in Iceland!

I'm am very unhappy and feel my grandad has been totally misguided in the buying of this product.

Consistent delivery issues, customer services repeatedly ignored my correspondence, garments incorrectly size labelled. Generally very poor - avoid.

My partner ordered a jacket for me on 15th of October and was told she would receive the jacket " within 3 to 5 working days".

Today, 24th OCTOBER she phoned only to be told it will be delivered on 24th NOVEMBER !

Absolutely pathetic and unprofessional . Grubby parasites that only care about greed and profit. Customers seem to be vermin to them. NEVER, ever would use them for their appauling treatment of `valued` customers.

Saw a Premier Man advert. for shoes in a weekend newspaper magazine. I have size 12 shoes and wide fitting and noticed that they were offering CUSHION WALK MENS SHOES WIDE FIT, size 12 for an amazing £12.50. Sometimes depending upon the style of shoe, I need a size 13, but decided to take a chance and ordered a brown and black pair. The shoes arrived just three days after ordering on-line, and they not only look great, but fit perfectly.

So ordered another black pair for reserve and a pair of Cushion Walk Sandalised shoes wide fit on Tuesday 2nd August, and received an email the next day saying they're on their way.

Have sent the link to two friends as I cannot believe the quality, price and service of the shoes, and know they'll be very happy with the service from Premier Man.

I have been a customer for premierman for nearly 5 years and am shocked at the level of poor service I have recieved, 3 months to wait for an item of which they cancelled and reordered and I still have not got it. Now cancelled. No calls or help from their customer service team, I have to call their premium rate line to chase my delivery. Obviously not a valued customer just another number. The worst thing about this company is 95 percent of the time they get it right but when they get it wrong just a shrug if the shoulders and oh well sorry about that and no we are going to do nothing about it as have plenty of customers, I know I am only 1 customer but I have spent a couple of thousand quid over the years with them thought I would get a little bit better service.

Always had excellent service from customers services,polite,helpful and always there for the customer