Nigel O'Hara - www.nigelohara.com

I've been waiting for my Royal London Pocket Watch From Nigel O'Hara since May 2015 and never been refunded and all emails after Dec 2015 were returned.

Yes its been over 9 years and to be honest I gave up chasing. There was a lot going on in my life and clearly Nigel's. (which I've only just found out).

Luckily for me my girlfriend at the time (no pun intended) bought me the same pocket watch for Christmas (from a different supplier), which means a lot to me and still use to this day.

The question is, is there anyway of reclaiming my losses? undoubtedly there will be 1000's of other customers in the same boat as me.

Nigel O'Hara Jewellers which is closing down.12:23Thursday 19 November 2015

A company operating the online Nigel O’Hara jewellery business is facing 10 charges related to unfair trading.

The case against JRN Jewellers and its director will be heard at Craigavon Magistrates’ Court on December 1.

The Director and the company are charged with five counts of engaging in misleading commercial practice, three counts of engaging in unfair commercial practice, and two of knowingly/recklessly engaging in commercial practice.

JRN Jewellers, confirmed that the company has had to close with the loss of more than 35 jobs.

The Director, of Linvara, Tandragee, said, “This is a very difficult time for staff, family members and customers of the business. I am unable to comment further at this stage.”

The case is being brought by the Department of Enterprise, Trade and Investment’s Trading Standards Service, under the Consumer Protection from Unfair Trading Regulations 2008.

The charges relate to dates between December 1, 2013 and November 7, 2014.

Among the allegations are incorrect prices for goods, including watches, advertised on the Nigel O’Hara website; and claims of a ‘hurry, sale ends tonight’ claim which, it is alleged, were false ‘because the sale did not end on that night’.

It is further alleged that JRN Jewellers advertised that a television had been discounted from the previous selling price whereas the TV ‘had never been offered for sale at the higher price’, and that the Nigel O’Hara website offered to supply a watch without disclosing that it would not be able to supply it.

Charges also include taking payment ‘without ascertaining if you were in a position to supply the product ordered at the price indicated withing a reasonable time’, failure to refund money within the time periods stipulated, and offering a 100 per cent cash back prize, without awarding the prizes described or a reasonable equivalent.

Last week, the Nigel O’Hara Jewellers shop in Portadown announced it was closing after 42 years in business.

After placing an order for a Dell Laptop on 29th September I was rather surprised that the money left my account before receiving any confirmation that my order had been dispatched. However I received a text to my phone stating i would be kept up to date with progress on dispatch of my order so i waited patiently

On the 15th October i had heard nothing so got in touch via the website. Firstly they attempted to stall me a number of times with "we are due to receive your item shortly" and "your order priority has been upgraded to high" and eventually "we do not have a specific date for arrival of your item due to delays we have encountered".

After seeing other reviews on this review site I swiftly went about cancelling this order I have spent the last 3 weeks week trying to secure a refund . Despite numerous promises and apologies from the customer service process , surprise - no refund and today this messgae was posted on there website :

" Due to unforeseen circumstances the JRN Retail Group, trading as Nigel O’Hara, will not be able to fulfil your order or provide you directly with a refund.

Please do not panic, as you will be able to obtain a full refund via the method of payment used to complete your purchase on our website.

Simply contact the bank or credit card used for your purchase, then ask them to initiate a chargeback for the transaction.

This process will see the money returned to you in full.

We wish to sincerely apologise for the obvious inconvenience caused. Unfortunately, we will not be able to offer any further customer support or refund solutions"

I am currently going through the dispute process with my bank to get my money back , and I can tell you this is not straightforward and there are no guarantees...

I am £700 out of pocket with little likelihood of getting it back before Christmas . Please, please don't make the same mistake i did ......

I placed 3 orders with this company for jewellery items. They were out of stock, but a pre -order. After waiting for many weeks and delivery dates extended daily, I requested cancellation of my orders. Note this company has no telephone contact numbers, everything is done on a support ticket which they do not always reply to.

To cut a long story short, many weeks later I have not received neither confirmation of the refund, nor the refund itself. In fact on one of my orders they have closed the order claiming I have received it ( without telling me this, and despite me telling them that I only received one item out of the 3 and them confirming that was because the other items were in stock.)

Be very careful with this company, as I can see I may end up being out of pocket for a lot of money

Placed order on the 26th September for delivery by the 11th October. Still not been dispatched by the 1st November but still taking orders for product at a higher price. Have been told that I can have a refund but I would prefer just to have the product I ordered at the original price offered.

I should have done my research before placing the order and saved myself the hassle as it looks like this is a recurrent problem. If they did not want to sell me the item at the price offered I would have preferred them just to be honest about it and cancel the order.

I ordered a Samsung TV on 3rd October and after chasing a couple of times was informed that they are unsure when the item will be in.

I've opened several 'live support' tickets to establish what is happening and had no reply for over a week.

There is no way of contacting them by phone, their twitter account has blocked direct messaging. It feels like they have taken my money and holding on to it (probably gaining interest by the day) and making life a misery trying to get it back!

Don't be fooled by their attractive prices!

Nigel O'hara should be stripped immediately of any trading licenses and closed down.

AVOID!!!!!!!

If only I had conducted some research prior to my so called purchase, I am now left out of pocket and unable to buy a new TV!

READ THE REVIEWS!!...I didn't and regretted it for over a month. The home page said 'Available', not 'Available to Order' as they claimed (I've got the screenshots) but they needed to order it from the suppliers. The first dellivery estimate came and went, the second came and went and the third. No package...I asked for some evidence they had actually ordered the item, they said they don't release supplier information. I suggested a redacted version would do, but they refused. All this time they were very polite and the replies came reasonably fast.

At this point I began to get worried and read the Consumer Contracts law. I now realized they were breaking several regulations regarding provision of information about their online shop (not connected to the shop in Ireland, I checked). I immediately requested a refund and they said they would comply 'As soon as possible'. I got the refund literally hours before the legal deadline of 14 days expired. By this time I had found the item only slightly cheaper at another online store and had it in my hand within two days.

I can only guess they use the whole thing for cashflow as some other reviewers have suggested on some sites.

Conclusion....AVOID!!

Having had my previous Panasonic TV for 9'years, I though it was time to replace it. Having saved up'£700 for a new one I decided on a Samsung 40 inch Curved TV. My local dealer was selling the same one for £949. Nigel O'Hara was selling the same one for £695. I thought it was a no brainer...how wrong could I be. I was told I would need to wait 2 weeks for delivery. Two weeks passed, three weeks four weeks nothing. I asked or a refund.p due to the time and went to my local Currys and bought a slightly poorer model. However I really needed that money back . I was told it would take 14 days. After 21 days with nothing back I searched Google and to my horror I am not alone. I paid via PayPal and they assure me they have frozen my money which will be returned in 10 days. Nigel O'Hara whatever scam you are doing you are a disgrace taking money from honest hard working people and refusing to deliver and then hand it back when promised. I am contacting the BBC as this cannot go on. Rogue traders here we come!

I orderd a laptop bag from Nigel O'Hara in August, its now October and I still have not been refunded!

They took my money 3 weeks ago and I can't even get them to send me an order confirmation email. I'd think the order never went through except the money promptly left my bank.

Not 1 reply to numerous emails over a 3 week period...not 1!!!

Am waiting for 30 days to pass before I can take action with bank etc.

They don't deserve the 1 star I have given them...

NOT ONE EMAIL OR REPLY!!!!!!!!