Dobbies Garden Centres Online www.dobbies.co.uk

I often use the play area at Dobbies in Southport. Booking it is problematic as I don't know if I have the grandchildren until the day and so therefore cannot book it online but if I ring up in the morning I get complaints from the staff that they are too busy. What is the process for booking on the day as I get a different answer each time I ring?

Travelled 24 miles to Dobbies, Royston for lunch as a little treat When we got there restaurant was not serving cooked meals today, only sandwiches and jacket potatoes. No explanation, just told not doing cooked meals today This I 2nd time this has happened here. Should have learned our lesson. Next time, ( if there is one ) will telephone first, but really shouldn't have to

A large online order for outside furniture, order confirmed, money taken, payment confirmed and delivery date, weeks later, confirmed. The delivery day arrives, no delivery and no contact. Found a Customer Service phone number the next day, after investigation with their courier they decided they had NO STOCK! No further contact, no solution. Disgusting.

i order 20days ago , when i ordr it say "delivery 14 days" but no order received or any email or contact to tell me when it will arrive .

order on Monday 31 January 2022,

We visited Dobbies, Cirencester and I developed a migraine on entering the store. I sat on the garden furniture display and was immediately visited by the deputy manager who asked if I was ok. When I told him I had a migraine he radioed to a colleague who, suffering herself from Migraines brought me a range of her own personal migraine remedies which she generously gave me. I was so impressed by her kindness and thoughtfulness and it made a big difference to my shopping experience at Dobbies.

Ordered 3 for 1 plants early June still waiting for one. Have emailed twice phoned twice. So insteed of plants being value for money they are over priced. Feel I have been stitched up.

Ordered an item which was in stock and which a few hours later showed as despatched - 11 days & 5 phone calls later I'm still waiting - I will never never make the mistake of using them again !

Placed the order over the phone as they haven't updated postcodes and won't accept mine! Every other online retailer has no problem with my postcode. Die to be delivered one week later . Non arrival. Phoned up and was assured delivery would be tuesday 7th sept, guess what still not here. I have planned in to complete my garden before I go abroad, can't see it happening. When you spend£150 with potential to spend a further £150 then you think they would be bothered. Will not use them again, should have gone to keyline who probably would be cheaper.!!!

I bought two wooden borders for my flowerbed last week. I ordered on Sunday and they arrived on Thursday. They said 3-5 days, so I guess that was on time. Didn't call or email them so I couldn't really rate their customer service. The parcelforce guy arrived with the parcel and 4 hits of the hammer, they're in the ground. Result!

The website is gorgeous and range very wide. I was after furniture set I've seen in store first decided to order it online as they do feature free delivery for furniture orders. Placing the order was easy, I received number of emails leting me know in what stage my order was. Furniture set I ordered was delivered rapidly within 48 hours. Quality and value is just outstanding. Thank you Dobbies!