Just Lawnmowers - www.justlawnmowers.co.uk

Bought a Mountfield 4 stroke cultivator 6 weeks ago from Just Lawn mowers. Used it once 4 weeks ago and it ran perfectly for the asfternoon. Went to start it again today and it simply will not start. Drained the fuel and tried again. No go. Called Just Lawn Mowers service bloke who said it's probably stale fuel! Uh? Stale fuel! after one month on a brand new machine. And to make things worse he said to take it to a dealer and if it does turn out to be stale fuel the machine is not covered by the warranty. Something to do with stupid EU emmissions. What a load of utter bull! 

I wont be buying from Just Lawn mowers again.

I bought a mower on the recommendation of a salesman at Justlawnmowers. When it turned up I tried it and it proved totally unsuitable for the ground I had described to the salesman. He told me they would not take it back and when I said it cost me over £800 he replied "Even more reason for us not to take it back" He refused to give me his name and was rude. I asked to talk to the sales director and was told he was on holiday. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE. Their after sales manner and service is the worst I have ever come across. I paid with Paypal and my account was set up to pay one week after delivery. This was not accepted by Justlawnmowers who demanded to be paid at the time of order. Now I see why.

Misled over item purchased. Machine unusable after three days usage. Wheel off, axle broken, cable burnt. What they sent me was unsuitable and not fit for purpose. Actually dangerous as it became entangled in low lying bramble and long grass. When I re referred back to the website I realised they had sent to me completely different machine to what I had ordered. Menacingly, they are now saying that on full inspection they will only give me refund. Insinuating It should be in perfect condition and ignoring photographic evidence provided. The machine I received was not the scythe mower I thought I had bought. I am £1600 out of pocket, been unable to clear my land and they are trying to get out of giving me a full refund.

I ordered a lawnmower and some oil from this company, one item was missing and the other arrived in what seemed to be a previously used condition. Although the item was used, I was prepared to keep it as I needed to use it that day and I couldn't wait until after the weekend to receive a replacement. I needed some technical advice from them and they refused to speak on the phone to resolve the issue and ignored 3 emails that I sent them, although funnily enough they responded within 5 minutes when I issued a Paypal dispute against them! I found their single response to me very unhelpful and rude, I wouldn't ever use this company again I would avoid like the plague in the future!

In my view whereas I saved a few quid by buying here; but when the machine failed after 12 weeks the reputable manufacturer -Mowlem - had to sort it out. I wont be back to justlawnmowers.

I reported a problem with my Suffolk Punch 16c which had a failed clutch after little use the prior season.

I eventually got someone on the phone who told me their website was down and that they only deal with warranty claims via that route on March 27th 2017.

After much email dialogue when a 1 minute call would be much better service I eventually got my mower back on April 27th, having in the mean time borrowed a friends mower for the first 2 weeks then having to resort to spending £130 on an electric unit to tide me by and which was able to cope with long grass.

I phoned toward the end of the repair time only to be told I was through to sales and would not deal with repairs, they would get someone to phone me - needles to that never happened.

I find it curious that a company has phone service fore sales and accounts but not service. Or perhaps that is the order of priority.

Help desks are ok to a point for capturing basic info but nothing beats friendly customer care by conversation.

Value for money factors in user experience.

I ordered an AVR 1100 scarifier and it was delivered within a couple of days OK, but the box was tatty and had been opened and resealed a couple of times. My 'ticket' queries were answered but I was assured that although the box may have been opened, it was not a 'used' item. However on opening the box and checking the machine and paperwork, the machine is scratched and has been constructed, therefore probably put out as a demo model. The bag containing the extra bits and the instruction booklet has been opened and resealed and the booklet left folded open at the construction page. I have no confidence that all the required parts are in the bag. Now the Sales line cuts out without answering.

I am sure the company is a good one but ordered my item on Sunday and it said next day delivery so was expecting my deliver on Tuesday as it was Sunday I ordered it it's now Thursday and still not received my item think they need rto review there parcel company XDP and when phoning the company to see where it is answering message only and no one returned email or phone call will review item when getting it sure it will be top notch

Lawnmower came but not as expected ready to use. I had to unwrap it and then had to find my own spanner to fit the handle.

The spare blade was not included or information regarding the warranty.

Once I contacted the company through online chat, blade was delivered next day and other problems solved.

mower works great, very pleased.

Ordered a Honda Versatool with most of the options on a Saturday and took delivery on the following Tuesday.

I noticed that there was no harness supplied. The Honda docs are a bit vague about the harness but the Honda Website implied that there should be one so I rang Just Lawnmowers to check. The person I spoke to was very helpful, contacted Honda to check and the harness arrived a couple of days later.