Robert Dyas www.robertdyas.co.uk

AMAZING SERVICE LIKELY TO RECOMMEND A FRIEND AS THE SALES STAFF ARE ACCOMODATING AND FRIENDLY

Ordered a VegTrug planter . Delivered herb garden ! Arranged collection and would have been happy to receive the correct order instead . Told they couldn’t do that as they had to undertake an internal investigation due to the incorrect item being sent out . Refund would take 14 days . I stated that I wasn’t prepared to wait that long for a refund relating to an error that I was not responsible for . Told if I phoned on the day it was being collected then it could be escalated and a senior member of staff could sanction an immediate payment ( we live in an age of immediate BACS transfers !) phoned on the day and was told refund couldn’t be sent until received into warehouse which would take until Thursday ( it’s Monday today) I will await with baited breath !

I wish I had read the reviews first as I’m somewhat pessimistic as to when or if at all I will receive any refund .

Excellent service at this branch. I must mention Keidji by name as he helped me, an aging woman, not at all tech savvy, change my email so I could use My Dyas card. Sometimes the own brands can be of a lower quality but their on line range is quite extensive. Any way I'm one satisfied customer. Viv.

What a dreadful organisation to deal with. We ordered a pillow, when it arrived we opened it, noted it was unsuitable and asked for a return. They have decided to ignore UK consumer law by refusing it - because the item had been worn? It's a pillow - virtually untouched and certainly not worn (or slept on for that matter). Seems they are quick to take money, loath to refund and certainly loath to understand and obey their obligations under law. Support unhelpful bordering on rude and emails boiler plate and obviously failing to understand. Next step trading standards

Absolutely awful online company - delivered incorrect bbq, completely different top to the base, I would have been happy for a replacement top but they said it was unavailable but still advertising the same item to sell. Took me several months to get my money back and I did not get the £19.99 delivery charge refunded. One customer service man said they had no recollection of me returning the item thank goodness I had taken photos to prove this which I then had to send in an email …. Several friends had seen this online and were going to purchase they have taken my advice and gone elsewhere!!

Advice would be to NEVER touch this company with a barge pole or a BBQ prong!

Ordered a cooking set (costs £145) and it didn't arrive on the day stated. Like many I had to chase them and get an update. It arrived over a week late as they had to put in another order. When I got it, it was damaged. Clearly used. They would only replace the item after collecting it. Seeing as they are incapable of sending items in time I wanted it replaced on the same day. However, they don't do that! The first company I've had say this! Been shopping online for years and a replacement is always sent before removal! This company is a sham. Customer service is not local. They are hard to communicate with. They get cheap labour from South Africa and we get the cheap service here in the UK! Wish I read reviews before ordering from this rubbish company!

I wished I’d checked this site prior to making my purchase from Rbert Dyas. It’s one of those classic adage that if it’s too good to be true - it probably is just that. I’d avoid them like the plague. Whilst some of their stuff is very reasonably priced the costs are most likely saved by scrimping on their customer service. So if you are lucky enough to get something in good order you might be fine however if you need to deal with customer service you’re screwed.

Lots of problems with delivery but they repeatedly refuse to own the problem and pass the buck to the supplier. Do not recommend

Sent wrong order, especially upsetting as it was bought as a memorial gift. It took such an effort to get get through to the customer services, emails and calls, passed from pillar to post, even told off for contacting them, eventually they agreed to a refund but they messed this up too, so had more phonecalls,. The only recommendation I can make is to avoid any dealings with this firm

Bought fridge freezer middle of June by end of July it starts build ice inside fridge.

They want me to fix the fridge not to take it back this faulty goods what they sale.

I am on FB we can to take them to court collectively!